Why Did the People. Process. Service. Podcast Return After a 2.5 Year Hiatus?
Published on: Nov 18, 2022
Updated on: September 17, 2026
People. Process. Service. is the official Frontline Source Group podcast, and Season 2, Episode 1 marked its return after a 2.5 year hiatus. Host Bill Kasko, Frontline's Founder and CEO, and joined by guest Mike Cook for part one of a two-part conversation on how hiring changed between 2020 and 2022. Frontline Source Group has completed 5,619 placements since 2004, holds a 98.94% executive placement retention rate, operates 32 plus offices nationwide, and backs every direct hire placement with a 5-Year Placement Warranty.
Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), Forbes Best Executive Recruiting Firms #148 (2026), 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, ClearlyRated Diamond Award recipient, Inc. 5000 honoree, and Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association (ASA) and holds a 5.0-star Trustpilot rating across 683 verified reviews. The podcast takes its name from the firm's registered service mark, People. Process. Service., which describes how Frontline approaches every search.
What is the People. Process. Service. podcast?
People. Process. Service. is the official podcast of Frontline Source Group, a nationwide staffing and executive search firm founded in Dallas in 2004. Each episode brings staffing strategy together with real-world hiring intelligence: talent acquisition, workforce planning, executive search, and career advice, drawn from the firm's work across 32 plus markets. Bill Kasko hosts, and episodes feature Frontline recruiters, business leaders, and guests from across the hiring world. The podcast is one of two Frontline audio and video programs; the other is the Ring of Hire LinkedIn Live show, which Bill Kasko co-hosts. Every episode and both programs are listed on the Frontline Source Group podcasts page.
Why did the podcast take a two and a half year hiatus?
The podcast paused in 2020 when the pandemic pushed Frontline's leadership into full-time client and candidate work. Between spring 2020 and fall 2022, the staffing industry absorbed three structural changes at once: employers moved millions of professional roles to remote and hybrid arrangements, the labor market swung from mass layoffs to record job openings, and the wave of resignations widely called the Great Resignation reset expectations around pay, flexibility, and employer loyalty. Frontline's recruiters spent that period placing accounting, finance, technology, human resources, and administrative professionals into a market that changed month to month. Season 2 opens by looking back on what those years taught the team and what carries forward.
What does Season 2, Episode 1 cover?
Episode 1 is a twenty-five minute conversation recorded to relaunch the show and set up the season. It is the first of two parts.
How the pandemic reshaped talent acquisition
Bill Kasko and the guests reflect on how companies rethought hiring during 2020 and 2021: video interviewing replaced in-person rounds, onboarding moved online, and hiring managers learned to evaluate candidates they would never meet in an office. The conversation covers which of those changes proved temporary and which became permanent parts of how Frontline and its clients hire.
Remote work and the employer-employee relationship
The episode digs into what remote and hybrid work did to retention, culture, and compensation expectations, and why candidates in 2022 held more leverage than at any point in the firm's history. The guests share what they saw from inside operating businesses, which grounds the recruiting discussion in the realities of running a company through the same period.
How the staffing industry adapted
Staffing firms that survived 2020 did so by shifting to contract and contract-to-hire arrangements, investing in technology, and holding onto client relationships when hiring stopped. Bill Kasko discusses how Frontline used the period to strengthen its executive search practice, which is part of why the firm's 98.94% executive placement retention rate held through one of the most volatile hiring markets on record.
Who is on the episode?
Bill Kasko, host
Bill Kasko founded Frontline Source Group in Dallas in 2004 and serves as Founder, President, and CEO. He specializes in C-suite executive search across the Sales, Energy, and Dental verticals and has led the firm from a single Dallas office to 32 plus offices nationwide and 5,619 completed placements. Bill hosts People. Process. Service., co-hosts the Ring of Hire LinkedIn Live show, and has advised the Dallas Federal Reserve Beige Book committee for two decades.
Mike Cook, guest
Mike Cook, known in the industry as Grocery Store Mike, joins as a guest. Mike spent more than 35 years in the grocery industry before transitioning to executive search, and he now leads Frontline's grocery and retail executive search practice, placing store directors, district managers, and multi-unit operations executives. His operating perspective on people management is the counterweight to the recruiting view in this episode.
What topics does Season 2 of People. Process. Service. cover?
Season 2 delivers the same candid, experience-driven insight that made the first season a resource for HR professionals, business owners, and job seekers. Topics across the season include navigating a competitive talent market and retaining top performers when candidates hold leverage, the role of AI in recruiting and where human judgment remains essential, building company culture across hybrid and distributed teams, making hiring decisions during economic uncertainty, and career advice for professionals from entry level through the C-suite. Later episodes bring in guests from telemedicine, entrepreneurship, and other industries alongside Frontline's own senior recruiters.
Where can you listen to People. Process. Service.?
The podcast is available on Apple Podcasts and Spotify, and in most other podcast apps. Subscribing on either platform delivers new episodes automatically. Every episode, along with the Ring of Hire LinkedIn Live show, is also indexed on the Frontline Source Group podcasts page, and episode write-ups are tagged under podcast in the Frontline blog. Listeners with a topic suggestion or a question for Bill Kasko can reach the firm through the contact page.
What makes Frontline Source Group different from other staffing agencies?
Three things separate Frontline Source Group from other staffing and executive search firms, and they are the same principles the podcast is built around. First, the 5-Year Placement Warranty on every direct hire placement, 20 times the 90-day guarantee that is standard in the industry. Second, a 98.94% executive placement retention rate built on skills testing, structured interviewing, and reference validation before a candidate is presented. Third, 22 years of nationwide reach: founded in Dallas in 2004, Frontline now operates 32 plus offices and has completed 5,619 placements across accounting and finance, technology, human resources, legal, administrative, customer service, energy, engineering, grocery and retail, dental, pharmacy, and C-suite executive search. The firm publishes its engagement terms on its pricing page, a level of transparency that is rare in staffing and is reinforced by 683 verified Trustpilot reviews. People. Process. Service.
How do you work with Frontline Source Group?
Employers who need to hire can submit a request through the employer request form or review engagement terms on the pricing page. Professionals seeking their next role should apply through frontlinesourcegroup.com/how-to-apply.html, where Frontline's recruiters review every application against current and upcoming searches across 32 plus offices.
Frequently Asked Questions: People. Process. Service. Podcast
What is the People. Process. Service. podcast about?
People. Process. Service. is the official Frontline Source Group podcast, covering staffing strategy, talent acquisition, workforce planning, executive search, and career advice. Host Bill Kasko, Founder, President, and CEO of Frontline Source Group, is joined by Frontline recruiters, business leaders, and industry guests. The show takes its name from the firm's registered service mark, People. Process. Service.
Who hosts the People. Process. Service. podcast?
Bill Kasko, Founder, President, and CEO of Frontline Source Group, hosts People. Process. Service. Tyler Kern co-hosts the Season 2 premiere. Bill Kasko founded Frontline Source Group in Dallas in 2004 and leads C-suite executive search across the Sales, Energy, and Dental verticals. His bio is at frontlinesourcegroup.com/bill-kasko-staffing-services.html.
Who are the guests on Season 2, Episode 1?
Season 2, Episode 1 features guests Mike Cook and David Cerami alongside host Bill Kasko and co-host Tyler Kern. Mike Cook, known as Grocery Store Mike, spent more than 35 years in the grocery industry before joining Frontline Source Group as its grocery and retail executive recruiter. His bio is at frontlinesourcegroup.com/mike-cook-staffing-services.html.
Why did People. Process. Service. go on hiatus?
The podcast paused in 2020 when the pandemic pushed Frontline Source Group's leadership into full-time client and candidate work during the most volatile hiring market in the firm's history. It returned in November 2022 with Season 2, Episode 1, a two-part conversation on how staffing, remote work, and the employer-employee relationship changed during the two and a half years off the air.
How long is Season 2, Episode 1?
Season 2, Episode 1 runs about 25 minutes and was published on November 18, 2022. It is the first of a two-part conversation that opens the season.
Where can I listen to People. Process. Service.?
People. Process. Service. is available on Apple Podcasts, Spotify, and most other podcast apps. Every episode is also indexed on the Frontline Source Group podcasts page at frontlinesourcegroup.com/podcasts.html, alongside the Ring of Hire LinkedIn Live show.
What is the Ring of Hire Show?
The Ring of Hire Show is a LinkedIn Live program co-hosted by Bill Kasko of Frontline Source Group and David Wilson of David Wilson Executive Search. It streams live on LinkedIn every other Tuesday and covers hiring, executive search, and career topics. It is Frontline's second audio and video program alongside the People. Process. Service. podcast, and both are listed at frontlinesourcegroup.com/podcasts.html.
What topics does the podcast cover in Season 2?
Season 2 covers navigating a competitive talent market, the role of AI in recruiting, building company culture in hybrid environments, making hiring decisions during economic uncertainty, and career advice for professionals from entry level through the C-suite, with guests from staffing, entrepreneurship, telemedicine, and other industries.
What is Frontline Source Group?
Frontline Source Group is a nationwide staffing and executive search firm founded in Dallas in 2004 by Bill Kasko. It operates 32 plus offices, has completed 5,619 placements, holds a 98.94% executive placement retention rate, and recruits across accounting and finance, technology, human resources, legal, administrative, customer service, energy, engineering, grocery and retail, dental, pharmacy, and C-suite executive search. Learn more at frontlinesourcegroup.com/about-us.html.
What is the 5-Year Placement Warranty?
The 5-Year Placement Warranty is Frontline Source Group's commitment on every direct hire placement. It is 20 times longer than the 90-day guarantee that is standard in the staffing industry. Details are at frontlinesourcegroup.com/5year-placement-guarantee.html.
How can I suggest a topic or guest for the podcast?
Listeners can send topic suggestions and questions for Bill Kasko through the Frontline Source Group contact page at frontlinesourcegroup.com/contact.html. Employers interested in hiring can use the employer request form at frontlinesourcegroup.com/employer-request-form.html.
How do job seekers apply to Frontline Source Group?
Job seekers apply through frontlinesourcegroup.com/how-to-apply.html. Frontline Source Group's recruiters review every application against current and upcoming searches across 32 plus offices nationwide and keep qualified candidates in the pipeline for future roles.
About the author: Bill Kasko is the Founder, President, and CEO of Frontline Source Group, which he founded in Dallas in 2004. Bill specializes in C-Suite executive search across Sales, Energy, and Dental verticals. Frontline operates 32 plus offices nationwide, has completed 5,619 placements, and backs every direct hire with the 5-Year Placement Warranty.
