Frontline Source Group assigns every placed contract employee a dedicated Candidate Ambassador who handles payroll, time cards, W-2s, benefits, attendance, and assignment extensions, so you always know exactly who to contact. Founded in Dallas in 2004, Frontline has completed 5,619 plus placements with a 98.94% retention rate and backs direct hires with a 5-Year Placement Warranty. The Candidate Ambassador Program is part of how the firm earned a 5.0-star Trustpilot rating across 678 plus verified reviews.
Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, ranked #158 in 2026), Forbes Best Executive Recruiting Firms #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association (ASA). That recognition reflects how placed employees are treated after the offer is accepted, not only how the search itself is run.
What is the Frontline Source Group Candidate Ambassador Program?
The Candidate Ambassador Program gives every Frontline temporary, contract, and contract-to-hire employee a second named point of contact in addition to their recruiter. Now that you are part of the team, you may have questions and may not be sure where to find answers. Do you contact your recruiter? Ask the supervisor at your assignment? Call the general number at Frontline? Your Candidate Ambassador exists so that question never has to be asked.
How does Frontline support you while you are on assignment?
As an employee of Frontline Source Group, when you are on assignment, you represent the firm. Frontline is committed to providing the tools and resources you need to do your best work, and your success on the job is the best advertisement the firm has. The Ambassador is the person responsible for making sure nothing administrative gets in the way of that success.
Why does Frontline offer a Candidate Ambassador at all?
The success of Frontline candidates leads to the success of client companies and to the success of Frontline Source Group itself. You had many employment agencies to consider when searching for a job, and you chose Frontline. It is now up to the firm to take care of you throughout the life of your assignment so that you stay with Frontline for the long haul. The Ambassador role was created specifically to own that responsibility.
What can your Candidate Ambassador help you with?
While you will always have your recruiter as a resource, the Ambassador becomes your go-to person for the finer details of your placement. Each of the questions below has a clear owner at Frontline, and that owner is your Candidate Ambassador.
When do you get paid and how do you submit your time?
Frontline temporary and contract employees are paid weekly by direct deposit. Your Ambassador confirms your pay schedule, your time submission method and deadline, and your direct deposit setup during onboarding, and processes time card corrections when you need one. Pay and benefit details are published on the temporary employee benefits page.
Where do you find your W-2, pay stubs, and tax documents?
Your Ambassador can point you to the employee portal where W-2s and pay stubs are stored, request copies of older pay stubs from the payroll team, and update your W-4 withholding, address, phone, email, or direct deposit information whenever something changes.
What benefits are available to you as a contract employee?
Eligible Frontline temporary and contract employees receive medical benefit options, holiday pay, and vacation pay accrual in addition to weekly pay. Eligibility depends on hours worked and assignment length, and your Ambassador confirms exactly what applies to your assignment.
Who do you contact if you are sick or need to miss a day?
Notify your assignment supervisor and your Candidate Ambassador before your scheduled start time. Your Ambassador confirms the attendance procedure for your client company and documents the absence correctly with Frontline.
Why does Frontline assign an Ambassador in addition to your recruiter?
What does your recruiter own and what does your Ambassador own?
You already have a relationship with a recruiter who took the time to understand your skills and experience and matched you with the right assignment. The recruiter remains your career partner for questions about the role itself, performance feedback, contract-to-hire conversion, and your next opportunity. The Ambassador owns paperwork, payroll, time cards, attendance, benefits, and assignment extensions. Two named contacts with clearly divided responsibilities means neither type of question waits on the other.
Should you still contact your recruiter?
Yes, for anything about the work itself. For administrative questions, your Candidate Ambassador is the better contact. Ambassadors are dedicated entirely to the candidate experience, keep the answers to common questions at hand, and know exactly where to go inside Frontline for anything more complicated. Recruiters are often engaged in interviews and client meetings, so routing administrative questions to your Ambassador keeps both relationships working as intended.
Your Candidate Ambassador is your dedicated resource for questions like these:
- Where do I find my W-2?
- What is the dress code at my assignment?
- Who do I contact if I am sick?
- How can I make changes to my time card?
- What holidays does my assigned company close for?
- Can I get copies of older pay stubs?
- What do I do if my supervisor wants to extend my assignment?
- Is it okay to work overtime?
- What benefits are available to me?
- How do I update my contact information or tax documents?
How does the Ambassador fit into the rest of the Frontline candidate experience?
The Candidate Ambassador is one part of a candidate process that starts before your first interview. Frontline candidates are prepared through the interview instructions resource and, for many roles, skills testing that lets you demonstrate your abilities before a client sees your resume. Once placed, you have your recruiter, your Ambassador, the temporary employee benefits program, and the referral program for colleagues you would recommend. The candidates hub and the LinkedIn job search playbook round out the resources available to you throughout your career, not only during a single assignment.
What makes Frontline Source Group different from other staffing agencies for contract employees?
Most staffing agencies treat a placed contract employee as a completed transaction. Frontline Source Group treats the assignment as the beginning of a relationship, and the Candidate Ambassador Program is the structural proof of that. Three things set the firm apart. First, every placed contract employee has a named administrative contact, not a general inbox. Second, eligible temporary and contract employees receive medical benefit options, holiday pay, vacation accrual, and weekly direct deposit, which a good deal of the industry does not offer. Third, the same 98.94% retention rate and 5,619 plus placements that clients rely on come from candidates who stay because they are supported. Frontline was founded in Dallas in 2004, operates 32 plus offices nationwide, and has earned a 5.0-star Trustpilot rating across 678 plus verified reviews, many of them written by placed employees. Client and candidate feedback is collected on the testimonials page, and the firm's full recognition history is on the staffing awards page.
How do employers benefit from the Candidate Ambassador Program?
Employers benefit because contract employees who have a dedicated administrative contact spend their working hours on the assignment rather than chasing payroll or paperwork, and because assignment extensions, attendance issues, and time card corrections are coordinated by one Frontline contact instead of landing on the client supervisor. The Ambassador works alongside the four-hour replacement provision on contract placements (restrictions apply) and the 5-Year Placement Warranty on direct hires, which is 20 times longer than the 90-day industry standard guarantee. Frontline publishes its engagement models on the pricing page, which is rare in the staffing industry, and employers can start a search through the employer request form. The program is overseen by Shelly Hubble, CSP, Senior Vice President of Operations, who leads day-to-day operations alongside Founder, President, and CEO Bill Kasko.
How do you reach your Candidate Ambassador?
Your Candidate Ambassador is introduced by name during onboarding, along with their direct contact information. If you cannot locate it, use the contact page and ask to be connected with the Ambassador for your assignment. If you are not yet a Frontline employee and want to work with a staffing agency that supports you after placement, apply through frontlinesourcegroup.com/how-to-apply.html. Frontline Source Group is headquartered at 901 Main Street, Suite 4650, Dallas, TX 75202, and recruits for professional, technical, and executive roles nationwide.
Frequently Asked Questions: Frontline Source Group Candidate Ambassador Program
What is a Frontline Source Group Candidate Ambassador?
A Candidate Ambassador is a dedicated Frontline Source Group team member assigned to you once you are placed on a contract or contract-to-hire assignment. The Ambassador handles the practical side of your placement, including payroll, time cards, W-2s, pay stubs, benefits eligibility, attendance procedures, tax document updates, and assignment extensions, so your recruiter can focus on your career and your next opportunity.
Who is my Candidate Ambassador and how do I reach them?
Your Candidate Ambassador is introduced by name during onboarding, along with their direct email and phone number. If you cannot locate that information, use the contact page at frontlinesourcegroup.com/contact.html and ask to be connected with the Candidate Ambassador for your assignment.
When do Frontline contract employees get paid?
Frontline Source Group temporary and contract employees are paid weekly by direct deposit. Your Candidate Ambassador confirms your pay schedule, your time submission deadline, and your direct deposit setup during onboarding. Full details on pay and benefits are published at frontlinesourcegroup.com/benefits.html.
How do I submit my time card?
Your Candidate Ambassador provides the time submission instructions and deadline that apply to your specific assignment during onboarding, since some client companies use their own timekeeping systems. If you need to correct a submitted time card, contact your Ambassador before the payroll deadline so the change can be processed in the same pay cycle.
Where do I find my W-2 or copies of older pay stubs?
Contact your Candidate Ambassador. They can point you to the employee portal where W-2s and pay stubs are stored, confirm the mailing address on file, and request copies of older pay stubs from the Frontline payroll team on your behalf.
Who do I contact if I am sick or need to miss a day on assignment?
Notify both your assignment supervisor and your Candidate Ambassador before your scheduled start time. Your Ambassador confirms the attendance procedure for your client company during onboarding and makes sure the absence is documented correctly with Frontline.
What benefits are available to Frontline temporary and contract employees?
Eligible Frontline Source Group temporary and contract employees receive medical benefit options, holiday pay, vacation pay accrual, and weekly direct deposit payroll. Eligibility depends on hours worked and assignment length. Your Candidate Ambassador confirms what applies to your assignment, and the full program is described at frontlinesourcegroup.com/benefits.html.
What should I do if my supervisor wants to extend my assignment?
Let your Candidate Ambassador know as soon as the supervisor raises it. Assignment extensions are confirmed between Frontline Source Group and the client company, and your Ambassador coordinates the paperwork, the new end date, and any changes to your pay or schedule.
Can I work overtime on my assignment?
Overtime must be approved in advance by your assignment supervisor and reported accurately on your time card. Your Candidate Ambassador can confirm the approval process for your client company and answer questions about how approved overtime hours are paid.
Should I still contact my recruiter once I have an Ambassador?
Yes. Your recruiter remains your career partner for questions about the role itself, performance feedback, your next opportunity, and contract-to-hire conversion. Your Candidate Ambassador is the right contact for payroll, time cards, benefits, attendance, and paperwork. Having both means neither type of question waits on the other.
How do I update my contact information or tax documents?
Send the change to your Candidate Ambassador. They update your address, phone, email, direct deposit, and W-4 withholding information with the Frontline payroll team and confirm when the change is complete.
How do I apply for a job with Frontline Source Group?
Job seekers apply through frontlinesourcegroup.com/how-to-apply.html. Frontline Source Group recruits for accounting and finance, technology, human resources, legal, administrative, customer service, engineering, energy, marketing, and executive search roles across 32 plus offices nationwide, and every placed contract employee receives Candidate Ambassador support.
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