5-Year Placement Warranty vs. the 90-Day Industry Standard

The 5-Year Placement Warranty covers direct hire placements made through Frontline Source Group. If concerns arise with a placement during the first five years of employment, Frontline credits a pro-rated portion of the original placement fee based on the number of active service calendar days. The credit can be applied toward a replacement candidate or a future placement. The warranty also includes the Promotion Protection Plan, which backfills promoted placements at 50 percent of the original fee, and a separate 4-hour satisfaction warranty on temporary placements.

The pro-rated credit is calculated based on calendar days of active service from the placement start date. If a placement separates during the warranty period, Frontline calculates the remaining value of the warranty and applies that as a credit toward a replacement candidate or a future placement. The full mechanics are spelled out in the signed engagement agreement.

The warranty applies to all direct hire placements with minimal exceptions. Standard exclusions include company-wide layoffs, business closures, or material changes to the original placement role. Most situations that would void competitor warranties (such as candidate promotions or normal organizational shifts) are explicitly covered by the Frontline warranty rather than excluded. The full exclusion list is in the signed engagement agreement.

No. The 5-Year Warranty is a one-time replacement for the originally placed position. Once Frontline conducts a replacement search and places the next candidate, the warranty for that specific role is considered fulfilled. New placements for different roles each carry their own independent 5-Year Warranty.

A replacement search starts with an advantage because Frontline maintains an active bench of pre-screened candidates across every staffing discipline and because replacement searches benefit from the full role intelligence already gathered during the original placement. Specific timing depends on role complexity, geographic constraints, and compensation parameters.

The activation process is intentionally simple. Frontline requires only basic information about the separation and confirmation of the last day worked. The signed engagement agreement and standard warranty terms are referenced as the controlling documents. There is no lengthy claims process or third-party adjudication.

No additional cost. The 5-Year Warranty is included with every direct hire placement. There is no premium charge, no separate warranty fee, and no surcharge added to the placement fee for the extended coverage. The pro-rated credit is calculated against the original placement fee, so the warranty's economic value is part of the standard pricing.

When a Frontline-placed candidate is promoted, the previously held position can be backfilled with another Frontline placement at 50 percent of the original placement fee percentage. The plan turns a placement's promotion into a benefit for the client rather than a cost. The plan is automatic and does not require a separate enrollment.

For temporary placements, Frontline provides a 4-hour satisfaction warranty. If you are not satisfied with a temporary placement's performance within the first four hours of work, Frontline replaces the placement and you are not billed for those initial hours. The 4-hour warranty operates independently of the 5-Year direct hire warranty and applies to every temporary placement regardless of role or industry.

Three reasons make the 5-Year Warranty financially viable for Frontline when 90-day warranties are the most competitors can support. First, the placement methodology delivers a direct hire replacement rate under 4 percent, based on internal placement tracking. Second, Frontline's 20-plus year operating history and award profile (Forbes 9 consecutive years, ClearlyRated 9-time, Diamond, Inc. 5000) reflect the operational and financial stability required to back the warranty. Third, the firm's emphasis on long-term client partnerships rather than transactional placements creates the relationship continuity that makes the warranty meaningful.

Yes. The 5-Year Placement Warranty applies to every direct hire placement Frontline completes, including executive search and C-suite placements such as CFO, CEO, CIO, COO, and Chief Compliance Officer searches. The warranty is structured to remain meaningful at every level of seniority because the pro-rated credit scales with the placement fee. For executive searches, this protection is especially valuable given the higher placement fees and longer time-to-impact for senior roles.

Contact Frontline Source Group at (877) 780-3822 or submit a request at frontlinesourcegroup.com/employer-request-form.html. Initial consultations are confidential and cover role definition, market context, fee structure, and warranty terms. Once the engagement agreement is signed, the 5-Year Placement Warranty is automatically applied to every direct hire placement made under that agreement. The Promotion Protection Plan and 4-hour temporary staffing warranty are also automatic.