5-YR Staffing Agency Placement Guarantee: Gold Standard in Staffing Industry 20x Longer Protection
Staffing Agency Guarantee WARRANTY
Promotion Protection Plan Warranty
Why do 90 days when you can have 5 Years?
The Frontline Way - 20x Longer Protection!
Let's Talk 5 Year Placement Warranty!
year warranty
Successful Direct Hire Placements and Counting
Retention in Placed Role or Promoted within 1st Year
Day Average for 1st Interview
Days from Initiation Start of Search to Placement
Time Winner of ClearlyRated’s Best of Staffing
Updated on 07/01/25
In case of concerns during the first 5-years of employment, we will credit a pro-rated amount of the fee based on the number of active service calendar days towards a replacement or future placement. The best part of the Warranty is the Promotion Protection Plan. Our people we place get promoted 98% of the time within the first year of service. This means that when you promote our people, we will replace that same position with another great candidate for 50% of the placement percentage your company originally paid.*
*Certain restrictions apply - Data based on direct hire placements between 2005 and 2024.
Understanding the Frontline Source Group Advantage
In today's competitive talent market, hiring mistakes can be costly. While most staffing agencies offer minimal protection with standard 90-day guarantees, Frontline Source Group has revolutionized the industry with our unprecedented 5-Year Placement Warranty program. This industry-leading warranty provides 20 times more protection than standard guarantees and represents our ultimate commitment to your hiring success.
The Industry Standard vs. Frontline's Innovation
Industry Standard
90-day guarantee (3 months)
No protection for promotions
Limited or no coverage for temporary placements
Frontline Advantage
5-year warranty (60 months)
Promotion Protection Plan included
4-hour guarantee for temporary placements
How Our 5-Year Placement Warranty Works
Our 5-Year Placement Warranty for direct hire placements provides substantial protection through two key components:
Pro-rated Credit System
If concerns arise with a placement during the first five years of employment, we will credit a pro-rated amount of the original placement fee based on the number of active service calendar days. This credit can be applied toward a replacement candidate or a future placement, ensuring you never lose the full value of your investment.
Promotion Protection Plan
We're proud that 98% of our placed professionals get promoted within their first year. When you promote one of our placements, we'll replace their original position with another exceptional candidate for just 50% of the standard placement percentage. This unique benefit acknowledges your success with our talent while supporting your continued growth.
For Temporary Placements: The 4-Hour Warranty
While our 5-year Warranty applies to direct hires, we also offer unmatched protection for temporary staffing:
- If you're not satisfied with a temporary employee's performance within the first four hours, we'll replace them immediately.
- You won't be billed for those initial hours, eliminating financial risk from the equation.
Why 5 Years Matters: The Financial Impact
The Real Cost of Hiring Mistakes
Hiring mistakes extend far beyond the initial recruitment fee. According to the U.S. Department of Labor, a bad hire can cost up to 30% of the employee's first-year earnings. For a $100,000 position, that's a potential $30,000 loss on top of the original recruitment fee.
The typical 90-day warranty guarantees to protect against these significant losses, as many performance issues only become apparent after 3-6 months on the job. Studies by the Society for Human Resource Management show that 46% of new hires fail within 18 months—well beyond the standard guarantee period.
The Frontline Value Proposition
Long-term Risk Mitigation
Protection that spans the full adoption cycle of a new employee, not just the initial onboarding period.
Reduced Replacement Costs
With our pro-rated credit system, you retain value even if a placement doesn't work out years later.
Promotion Support
Our unique Promotion Protection Plan acknowledges successful placements while reducing the cost of backfilling positions.
Total Investment Protection
The warranty covers your full placement fee, not just a portion, ensuring maximum financial security.
The Frontline Difference: How We Deliver on Our Promise
Our Proven Placement Process
Offering a 5-year warranty requires exceptional confidence in our placement process. Here's how we ensure success at every stage:
- Comprehensive Needs Assessment
We begin with a thorough analysis of your technical requirements, organizational culture, and long-term objectives.
- Advanced Screening Techniques
Our multi-step vetting process includes behavioral interviewing, skills assessment, and extensive reference verification.
- Cultural Alignment Focus
Beyond skills, we evaluate candidates for their fit with your organizational values and workplace dynamics.
- Continuous Relationship Management
We maintain regular contact with both clients and placements to ensure ongoing satisfaction.
- Data-Driven Matching
Our proprietary matching algorithm identifies candidates with the highest probability of long-term success.
Our Track Record of Success
of our placements are promoted within their first year
successful direct hire placements since 2005
replacement rate (vs. 46% industry average)
average from search initiation to placement
Client Success Stories: The 5-Year Guarantee in Action
Financial Services Firm
A Dallas-based financial services firm worked with Frontline to fill a Controller position after experiencing turnover with previous hires. Twenty months after placement, their Controller needed to relocate due to family circumstances. Because of our 5-Year Warranty, we:
- Provided a pro-rated credit for the remaining guarantee period
- Conducted a new search at no additional cost
- Placed a new Controller within 14 days
The client saved over $28,000 in recruitment fees and maintained business continuity during a critical transition.
Technology Company
A growing technology company in Plano hired a Software Development Manager through Frontline who excelled in the role and was promoted to Director within 10 months. Our Promotion Protection Plan allowed them to:
- Fill the vacated manager position at 50% of the standard fee
- Maintain momentum in their development team
- Support their organizational growth without budget constraints
Making the Most of Your Guarantee / Warranty
Key Questions to Ask Before You Sign
When evaluating staffing agency guarantees, always ask these critical questions:
- What exactly is covered? Many agencies exclude situations like reorganizations, promotions, or changes in job responsibilities.
- How is the refund or credit calculated? Is it pro-rated or all-or-nothing?
- What's the process for activating the guarantee? Understand the notification requirements and timelines.
- Are there any conditions that void the guarantee? Some agencies invalidate guarantees for late payments or other technical issues.
- How is "successful placement" defined? Ensure the definition aligns with your expectations.
Maximizing Value From Your 5-Year Warranty
To get the most from our industry-leading guarantee:
- Communicate changes proactively: Let us know if placement responsibilities shift significantly.
- Provide performance feedback: Early feedback helps us address potential issues before they become problems.
- Consider our promotion protection plan: When our placements excel and advance, leverage our 50% discount to fill their previous position.
- Partner on onboarding: A strong onboarding process increases placement success rates and minimizes the need for replacements.
How Our Warranty Compares: The Competitive Landscape
| Feature | Industry Standard | Frontline Advantage |
|---|---|---|
| Guarantee / Warranty Length | 90 days | 5 years (1,825 days) |
| Coverage Type | Replacement only | Pro-rated credit |
| Promotion Protection | None | 50% discount on backfill |
| Temporary Placement Protection | None or minimal | 4-hour guarantee |
| Conditions & Exclusions | Numerous | Minimal |
Why Most Agencies Can't Match Our Warranty
Most staffing agencies can't offer our level of protection because:
- Higher replacement rates: Their placement methodologies result in higher failure rates.
- Short-term relationships: They focus on transaction volume rather than long-term partnerships.
- Limited vetting processes: Their screening lacks the depth required for long-term success prediction.
- Financial constraints: They lack the financial stability to support extended guarantees.
- Process: They just can't figure it out!
Common Questions About Our 5-Year Warranty
Are there any exceptions to the 5-year warranty?
The warranty applies to all direct hire placements with minimal exceptions. Standard exclusions include company-wide layoffs, business closures, or material changes to the original position.
How quickly can I expect a replacement if needed?
Our average time-to-fill for replacement positions is 17 days, significantly faster than the industry average of 36 days.
Does the warranty reset with a replacement candidate?
No, your 5-year warranty is a one time replacement for that exact position.
How does the pro-rated credit system work?
We calculate the remaining value based on calendar days from the start date to within 120 days for the period. For example, if a placement leaves after 60 days after their start date, you receive a 50% credit toward your next placement.
What documentation is required to activate the warranty?
We've simplified the process to require only basic information about the separation and confirmation of the last day worked. Of course our signed agreement and terms.
Ready to Experience the Industry's Strongest Guarantee Warranty?
Frontline Source Group's 5-Year Staffing Placement Warranty represents our unwavering commitment to your hiring success and our confidence in our ability to deliver exceptional talent. With protection that exceeds the industry standard by 20 times, we offer unprecedented security for your recruitment investments.
Contact us today at (877) 780-3822 to discuss how our guarantee can support your specific hiring needs.
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