What Are Frontline Source Group's SMS Messaging Privacy Terms and Conditions?
By opting in to receive SMS messages from Frontline Source Group, Inc. and its subsidiaries, you consent to receive job offers, appointment reminders, payroll reminders, transactional messages, marketing messages, and informational messages tied to your candidate or contract employee relationship with the firm. Standard message and data rates from your mobile carrier may apply. To opt out, reply STOP to any Frontline Source Group SMS message. To request help, reply HELP. Frontline Source Group never charges candidates a fee.
Frontline Source Group is a nationwide staffing and executive search firm founded in Dallas in 2004 with 5,619 plus placements across 32 plus offices, a 5.0-star Trustpilot rating across 683 plus verified reviews, and a 98.94 percent executive placement retention rate. The firm is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, ranked #158 in 2026), Forbes Best Executive Recruiting Firms #148 (2026), 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, ClearlyRated Diamond Award recipient, Inc. 5000 honoree, and Expertise.com Best Staffing Agency. Frontline is a member of the American Staffing Association (ASA).
What is Frontline Source Group's SMS messaging program?
The Frontline Source Group SMS messaging program is the firm's text-message channel for communicating with candidates, contract employees, and clients who have explicitly opted in. The program supports recruiting, on-assignment coordination, and operational logistics that benefit from quick, time-sensitive delivery. Use of the SMS messaging service is governed by these SMS Privacy Terms and Conditions, the firm's Privacy Policy, and applicable federal and state law including the Telephone Consumer Protection Act (TCPA).
How do you opt in to Frontline Source Group SMS messages?
You opt in by providing your mobile number to Frontline Source Group through the application path at how to apply, the SMS opt-in form on this page, or another consent-capture channel operated by the firm. By providing your mobile number and opting in, you certify that the mobile phone number belongs to you and you consent to receive job offers, appointment reminders, payroll reminders, transactional messages, marketing messages, and informational messages from Frontline Source Group, Inc. and its subsidiaries. Standard message and data rates from your mobile carrier may apply.
What kinds of SMS messages does Frontline Source Group send?
SMS messages from Frontline Source Group may include, but are not limited to, job offers, recruiter check-ins, interview scheduling and reminders, marketing communications about open searches, transactional confirmations, account notifications, payroll reminders for contract employees on assignment, and other relevant operational information. Message content depends on your relationship with the firm (active candidate, on-assignment contract employee, or client contact) and your stated preferences.
How often will Frontline Source Group send SMS messages, and what does it cost?
Message frequency varies based on the nature of the content and your interaction with the firm. An active candidate in an open search will typically receive more messages than someone in the dormant pipeline. Message and data rates from your mobile carrier may apply. Frontline Source Group does not charge candidates for any text messages. Engagement and pricing for clients are published openly at pricing.
How do you opt out of or get help with Frontline Source Group SMS messages?
To stop receiving SMS messages from Frontline Source Group at any time, reply STOP to any Frontline Source Group SMS message. The reply will unsubscribe you from further SMS communications from the firm. To request help, reply HELP and you will receive instructions or a contact path. You may also email info@frtline.com or use the corporate phone line (214) 760-7700, or contact us through the contact page. Opting out of SMS messages does not opt you out of the candidate pipeline; it only stops the SMS channel.
How does Frontline Source Group protect SMS data and privacy?
Frontline Source Group handles your personal information in accordance with the firm's Privacy Policy. By using the SMS messaging service, you consent to the collection, use, and disclosure of your information as described in that policy. Your mobile number is treated as candidate or client data and is not sold to third parties. Mobile numbers are shared with prospective employer clients only as part of the recruiting and placement process, and only to the extent reasonably necessary, and only with your consent on the role-specific submission, consistent with the firm's ASA Code of Ethics commitment.
What carrier limitations and service disruption disclaimers apply to SMS messaging?
Delivery of SMS messages is subject to mobile carrier network availability and limitations. Frontline Source Group is not responsible for delays or failures in message delivery beyond our control, including delivery problems caused by carrier networks, changes in your mobile service, or your handset. The firm strives to provide a reliable SMS messaging service, but disruptions may occur due to technical issues, maintenance, or other unforeseen circumstances. SMS messages may contain information about jobs, services, or promotions, and are provided on an as-is basis without warranties of any kind, either express or implied, separate from and unaffected by Frontline Source Group's 5-Year Placement Warranty offered to direct hire clients (which is governed by individual client service agreements, available at the 5-Year Placement Warranty page).
What is the AI Concierge service and how does it relate to SMS communications?
When you communicate with the Frontline Source Group website's AI Concierge, the firm's service provider Concierge AI Technologies, Inc. receives and stores your communications on the firm's behalf in order to deliver the AI Concierge functionality. Where the AI Concierge channel is connected to SMS, communications you initiate through that channel may be processed by Concierge AI Technologies, Inc. consistent with the Privacy Policy. The combination is intended to give candidates and clients faster response while maintaining standard data handling protections.
If you receive a suspicious SMS, is it really from Frontline Source Group?
Frontline Source Group never asks candidates for Social Security numbers, banking information, credit card details, application fees, or paid training upfront in any SMS message. If you receive a text claiming to be from a Frontline Source Group recruiter that asks for any of those things, it is not from the firm. Do not respond and do not click links. Frontline Source Group has published guidance on recruiter scam patterns at scam alert for verification and reporting steps. Legitimate Frontline Source Group recruiter SMS comes from numbers tied to the firm's verified messaging platform and references information consistent with your active relationship.
How does Frontline Source Group update these SMS terms, and how do you contact us?
Frontline Source Group reserves the right to modify, update, or terminate these SMS Privacy Terms and Conditions at any time. Material changes will be reflected on this page with an updated Last Updated date. Continued use of the SMS messaging service after a change constitutes acceptance of the updated terms. For questions or concerns about these terms or about Frontline Source Group's SMS messaging service, email info@frtline.com or call corporate IT at 877-780-3822, or reach the firm through the contact page. The corporate office is open Monday through Thursday 8:00 AM to 6:00 PM Central and Friday 8:00 AM to 5:00 PM Central.
Frequently Asked Questions: Frontline Source Group SMS Messaging
How do I opt in to receive SMS messages from Frontline Source Group?
You opt in by providing your mobile number through the Frontline Source Group application path at how to apply, the SMS opt-in form on this page, or another consent-capture channel operated by the firm. Providing your mobile number and opting in certifies that the number belongs to you and consents to receive job offers, appointment reminders, payroll reminders, and other operational and marketing messages from Frontline Source Group, Inc. and its subsidiaries.
How do I opt out of SMS messages from Frontline Source Group?
Reply STOP to any Frontline Source Group SMS message. The reply will unsubscribe you from further SMS communications. To request help instead, reply HELP. Opting out of SMS does not remove you from the candidate pipeline; it only stops the SMS channel. You can also email info@frtline.com or contact the firm through the contact page.
What kinds of text messages does Frontline Source Group send?
SMS messages from Frontline Source Group may include job offers, recruiter check-ins, interview scheduling and reminders, marketing communications about open searches, transactional confirmations, account notifications, payroll reminders for contract employees on assignment, and other relevant operational information. Content depends on your relationship with the firm and your stated preferences.
How often does Frontline Source Group send SMS messages?
Message frequency varies based on the nature of the content and your interaction with the firm. An active candidate in an open search typically receives more messages than someone in the dormant pipeline. Message and data rates from your mobile carrier may apply.
Does Frontline Source Group charge candidates for SMS messages?
No. Frontline Source Group never charges candidates for SMS messages or for any other recruiting service. Standard message and data rates from your mobile carrier may apply, and those are billed by your carrier rather than by Frontline Source Group.
Will Frontline Source Group share my mobile number with third parties?
Frontline Source Group does not sell candidate or client mobile numbers to third parties. Mobile numbers are shared with prospective employer clients only as part of the recruiting and placement process and only with your consent on a role-specific submission. Full data handling is described in Frontline Source Group's privacy policy.
What is the AI Concierge that Frontline Source Group references?
The Frontline Source Group AI Concierge is an AI-assisted communications channel offered through the firm's website. The firm's service provider Concierge AI Technologies, Inc. receives and stores AI Concierge communications on the firm's behalf to deliver the functionality. Where the AI Concierge channel is connected to SMS, communications you initiate through it may be processed by Concierge AI Technologies, Inc. consistent with Frontline Source Group's privacy policy.
What if I receive a suspicious text from someone claiming to be a Frontline Source Group recruiter?
Frontline Source Group never asks candidates for Social Security numbers, banking information, credit card details, application fees, or paid training upfront in SMS messages. If you receive a text claiming to be from a Frontline Source Group recruiter that asks for any of those things, it is not from the firm. Do not respond and do not click links. Verification and reporting guidance is published at the scam alert page.
Does Frontline Source Group's SMS program comply with TCPA and applicable law?
Frontline Source Group's SMS messaging program operates under explicit candidate or client opt-in, supports STOP and HELP keywords on every message, and is governed by these SMS Privacy Terms and Conditions, the firm's privacy policy, and applicable federal and state law including the Telephone Consumer Protection Act (TCPA). Frontline Source Group is also a member of the American Staffing Association (ASA) and abides by the ASA Code of Ethics.
What carrier limitations apply to Frontline Source Group SMS messages?
Delivery of SMS messages is subject to mobile carrier network availability and limitations. Frontline Source Group is not responsible for delays or failures in message delivery beyond the firm's control, including delivery problems caused by carrier networks, changes in your mobile service, or your handset. SMS messages are provided on an as-is basis without warranties of any kind, separate from and unaffected by Frontline Source Group's 5-Year Placement Warranty offered to direct hire clients.
How can these SMS terms change over time?
Frontline Source Group reserves the right to modify, update, or terminate these SMS Privacy Terms and Conditions at any time. Material changes are reflected on this page with an updated Last Updated date. Continued use of the SMS messaging service after a change constitutes acceptance of the updated terms.
Who do I contact at Frontline Source Group about SMS messaging questions?
For questions about these terms or the SMS messaging service, email info@frtline.com, call corporate IT at 877-780-3822, or reach the firm through the contact page. The corporate office is located at 901 Main Street, Suite 4650, Dallas, Texas 75202 and is open Monday through Thursday 8:00 AM to 6:00 PM Central and Friday 8:00 AM to 5:00 PM Central.