Who Is Hiring Senior Helpdesk Technicians in Houston, Texas?
Published on: Mar 25, 2025
Updated on: Aug 17, 2026
An IT services company in Houston, Texas with more than 20 years in business is hiring two Senior Helpdesk Technicians on a contract basis, with contract-to-hire under consideration, to deliver advanced Windows, Microsoft 365, and Active Directory support to end users. The roles are staffed through Frontline Source Group's technology staffing practice, with weekly direct deposit and benefits eligibility while on contract and the 5-Year Placement Warranty applying upon direct hire conversion. Frontline Source Group, founded in Dallas in 2004, has completed 5,619 with a 98.94% executive placement retention rate, operates 32 plus offices nationwide including three in the Houston metro, and holds a 5.0-star Trustpilot rating across 683 plus verified reviews. There is never a fee for candidates.
What is the Senior Helpdesk Technician role in Houston, TX?
The Senior Helpdesk Technician provides advanced technical support to end users in a Windows environment, ensuring seamless operation of IT systems and services while demonstrating strong problem-solving ability, a customer service focus, and the capability to work both independently and within a team. The role covers tier 2 and tier 3 desktop, application, and network troubleshooting, Active Directory account and permissions administration, device provisioning, patching, ticket documentation, and mentoring junior technicians. Two positions are open. Both are full-time contract roles in Houston, Texas, and the client may consider contract-to-hire for the right technicians.
What does the company look like?
- IT services company
- In business more than 20 years
- Great company culture
The hiring company's identity is confidential at this stage. Frontline shares full details with qualified candidates after an initial recruiter conversation.
What are the Senior Helpdesk Technician responsibilities?
- Deliver expert-level technical support to end users for hardware, software, and network-related issues in a Windows-based environment
- Diagnose and resolve complex technical problems involving Windows OS, Microsoft Office Suite, Microsoft Cloud, and other enterprise applications
- Oversee the creation and management of user accounts, permissions, and access rights within Active Directory
- Install, configure, and support desktops, laptops, printers, and peripheral devices
- Assist in the rollout and administration of software updates, patches, and security configurations
- Record and manage all support requests and resolutions through a ticketing system
- Work collaboratively with the IT team to assess and implement improvements to IT processes and systems
- Offer training and support to junior helpdesk technicians and end users
- Contribute to IT projects and initiatives as needed
What background does the Senior Helpdesk Technician need?
- Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience
- Minimum of five years of experience in an IT helpdesk or technical support position, specifically within Windows environments
- In-depth knowledge of Windows operating systems (Windows 10 and later, Windows Server) and Microsoft 365
- Familiarity with Active Directory, Group Policy, and network troubleshooting
- Strong problem-solving and analytical abilities
- Exceptional communication and interpersonal skills with a customer-centric approach
- Ability to work autonomously and prioritize tasks in a dynamic environment
- Relevant certifications such as CompTIA A+ or Microsoft Certified: Windows Server are advantageous
What benefits are available on contract and after conversion?
Frontline Source Group goes beyond basic staffing agency offerings. While on contract, Senior Helpdesk Technicians are eligible to participate in a comprehensive benefit plan, accrue paid time off, and are paid by weekly direct deposit. If the client converts the role to a direct hire, the client's own package includes medical, dental, and vision insurance, paid time off, and a 401(k), and the placement is then covered by Frontline's 5-Year Placement Warranty.
The client is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship; the client cannot sponsor visas.
Why apply for this IT support role through Frontline Source Group?
Frontline Source Group's technology and IT staffing practice places helpdesk and desktop support technicians, systems administrators, network engineers, cloud and infrastructure specialists, and IT leadership through CTO and CISO for employers in Houston and nationwide. Cassidy Jacobs, Senior Executive Staffing Specialist, partners with IT leadership teams on technical searches and brings more than 10 years in talent acquisition. Contract roles come with a four-hour replacement provision on day one (restrictions apply), and direct hire conversions carry the 5-Year Placement Warranty, 20 times longer than the 90-day industry standard guarantee. Frontline serves the Houston market from its Houston Galleria, Downtown Houston, and The Woodlands offices. The firm is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), Forbes Best Executive Recruiting Firms #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency, and is a member of the American Staffing Association. Employers can review the engagement model at frontlinesourcegroup.com/pricing.html.
How do you apply for the Senior Helpdesk Technician positions?
Submit your resume at frontlinesourcegroup.com/how-to-apply.html. A Frontline technology recruiter reviews your background against these two roles and other helpdesk, desktop support, and systems administration openings in Houston, and all meetings are by scheduled appointment. Employers hiring IT support staff in Houston or any other market can submit a request at frontlinesourcegroup.com/employer-request-form.html.
Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of a Frontline Source Group job posting, contact one of our branch locations to verify the status of any job.
Frequently Asked Questions: Senior Helpdesk Technician in Houston, TX
Is the Senior Helpdesk Technician position contract or direct hire?
Both openings are contract roles through Frontline Source Group, and the client may consider contract-to-hire for the right technicians. If a role converts to direct hire, the placement is then covered by the 5-Year Placement Warranty.
How many Senior Helpdesk Technician positions are open?
Two Senior Helpdesk Technician positions are open with the same Houston IT services client.
Where is the Senior Helpdesk Technician role located?
The roles are on site in Houston, Texas, supporting end users in a Windows environment.
How much experience does the Senior Helpdesk Technician need?
A minimum of five years in an IT helpdesk or technical support role within Windows environments, plus an associate degree in IT, computer science, or a related field or equivalent professional experience.
What technical skills are required?
In-depth knowledge of Windows 10 and later, Windows Server, and Microsoft 365, plus familiarity with Active Directory, Group Policy, network troubleshooting, and ticketing systems. CompTIA A+ or Microsoft Certified: Windows Server certifications are advantageous but not required.
What kind of company is hiring?
An IT services company in Houston that has been in business for more than 20 years and is known for a strong company culture. The company's name is confidential during initial screening and is shared with qualified candidates after a conversation with a Frontline recruiter.
Is the pay rate for the Senior Helpdesk Technician published?
The hourly rate is discussed directly with qualified candidates during the recruiter conversation. It is not published on this listing.
What benefits are available while on contract with Frontline Source Group?
Contract employees are eligible to participate in a comprehensive benefit plan, accrue paid time off, and are paid by weekly direct deposit. After a direct hire conversion, the client offers medical, dental, and vision insurance, paid time off, and a 401(k).
Does the employer sponsor work visas for this role?
No. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor visas.
How do I apply for the Senior Helpdesk Technician job in Houston, TX?
Submit your resume at frontlinesourcegroup.com/how-to-apply.html. A Frontline technology recruiter will review your background against these and other IT support openings in Houston.
What is the four-hour replacement provision on contract roles?
On contract placements, Frontline Source Group provides a four-hour replacement provision on day one, so if a contractor is not the right fit the client can request a replacement without paying for the first four hours. Restrictions apply. Direct hire conversions are then covered by the 5-Year Placement Warranty at frontlinesourcegroup.com/5year-placement-guarantee.html.
What other IT roles does Frontline Source Group place in Houston?
Frontline's technology practice places helpdesk and desktop support technicians, systems and network administrators, cloud and infrastructure engineers, cybersecurity analysts, software developers, and IT leadership through CTO and CISO. See frontlinesourcegroup.com/technology-it.html.
