Who Is Hiring a Customer Service Representative in Missouri City, TX?
Published on: Nov 9, 2025
The expanding eCommerce division of an established organization is hiring a Customer Service Representative in Missouri City, TX, on a temporary two-month contract through Frontline Source Group. The role handles inbound calls, emails, and chats and leads a special project to reconnect with former customers. It requires 2 or more years of customer service experience. Candidates start at frontlinesourcegroup.com/how-to-apply.html.
Frontline Source Group has placed customer service, call center, and inside sales professionals since 2004, with 5,619 plus completed placements, a 98.94% executive placement retention rate, and a 5.0-star Trustpilot rating across 683 plus verified reviews. The firm is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), Forbes Best Executive Recruiting Firms #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, an Expertise.com Best Staffing Agency, and a member of the American Staffing Association (ASA). Frontline staffs contract, contract-to-hire, and direct hire roles, and backs every direct hire with a 5-Year Placement Warranty. This opening appears on the Recent Placements page and is managed by the firm's customer service and call center staffing practice.
What does this Customer Service Representative role in Missouri City involve?
The Customer Service Representative nurtures and strengthens customer relationships through exceptional service and proactive communication. Alongside everyday inbound calls, emails, and chats, the role centers on a specialized project: reconnecting with former customers, introducing new offerings, and driving repeat business. It blends customer support with outbound, inside-sales style outreach.
What kind of organization is hiring?
The employer is the expanding eCommerce division of a thriving, innovative organization, with a collaborative work environment housed in a brand-new office facility and active initiatives aimed at customer growth and reactivation. This is a confidential search, so the organization's name is shared only with qualified candidates during the screening call with a Frontline Source Group recruiter.
What does the day-to-day customer support involve?
- Manage inbound customer calls, emails, and chats
- Address customer inquiries with strong problem-solving and service
- Thoroughly document all customer interactions and follow-up actions
- Assist with additional customer service projects as delegated
What does the customer reactivation project involve?
- Reconnect with dormant customers to understand their needs and reintroduce products
- Communicate updates on new and existing products, promotional campaigns, and discount opportunities
- Drive repeat business through proactive outbound communication
What does a great candidate for this role look like?
The strongest candidates are comfortable on the phone in both directions: resolving an inbound problem and then picking up the phone to win back a customer who has gone quiet. Jessica Payne, Executive Recruiter at Frontline Source Group, places professionals on contract, contract-to-hire, and direct hire assignments nationwide.
Which qualifications are required?
- High school diploma or equivalent
- A minimum of 2 years of prior customer service experience
- Proficiency in data entry and computer operation
- Outstanding telephone etiquette and strong communication skills
- Exceptional multitasking and problem-solving ability
Which backgrounds and qualities are preferred?
- An eCommerce or retail background
- A positive demeanor and the ability to excel in a collaborative team setting
- Enthusiasm and energy for engaging customers and building loyalty
- Call center, outbound calling, or inside sales experience
Frontline Source Group offers skills testing so candidates can document their data entry and computer proficiency.
How do the contract, pay, benefits, and location work?
Is this a temporary or permanent position?
This is a temporary two-month contract. Contract professionals are employed and paid by Frontline Source Group while on assignment with the client. Whether the assignment can extend or convert is confirmed with candidates during the screening call. Frontline's guide to contract versus direct hire explains how contract work compares with a permanent role.
What does the role pay?
The listing does not publish a pay rate. Pay depends on experience and fit and is discussed with qualified candidates during the screening call with a Frontline Source Group recruiter.
What benefits are available?
Frontline Source Group offers benefits to its contract employees, and a recruiter reviews them with candidates during the screening call. The listing also describes the benefits the client provides to its own employees:
- Medical coverage
- Dental and vision benefits
- 401(k) plan with matching contributions
- A 4-week paid time off allowance
Is the role remote or hybrid?
The listing places the role with the client's team in a brand-new office facility in Missouri City, TX, and does not describe a remote or hybrid arrangement. Work arrangement details are confirmed during the screening call.
Where is Missouri City, TX?
Missouri City is a southwest Houston suburb located mostly in Fort Bend County, along Highway 6, the Fort Bend Parkway Toll Road, and US 90A. It sits next to Sugar Land, Stafford, Pearland, and Houston. Frontline Source Group serves the area from its Sugar Land office and its Houston offices, listed on the locations page.
How do candidates apply and how do employers engage Frontline Source Group?
Candidates apply through how to apply and reference the Customer Service Representative role in Missouri City, TX. There is never a fee to candidates. Frontline's interview instructions help candidates prepare.
Employers who need customer service representatives, call center agents, or customer support teams for a project, a seasonal peak, or a permanent seat can submit a role through the employer request form and review engagement models on the pricing page. Every direct hire is backed by the 5-Year Placement Warranty, 20 times longer than the 90-day guarantee that is standard in the industry. Restrictions apply. People. Process. Service.
What do candidates ask most about this Customer Service Representative placement?
Who is hiring a Customer Service Representative in Missouri City, TX?
The expanding eCommerce division of an established organization is hiring through Frontline Source Group. This is a confidential search, so the organization's name is shared only with qualified candidates during the screening call with a Frontline Source Group recruiter.
Is this a temporary or permanent job?
This is a temporary two-month contract. Contract professionals are employed and paid by Frontline Source Group while on assignment with the client. Whether the assignment can extend or convert is confirmed with candidates during the screening call.
What does the Customer Service Representative do in this role?
The representative manages inbound customer calls, emails, and chats, documents every interaction and follow-up, and works a specialized project to reconnect with former customers, reintroduce products, share promotions and discount opportunities, and drive repeat business.
Does the role involve outbound calls or sales?
Yes. In addition to inbound support, the role includes proactive outbound outreach to dormant customers to reintroduce products and promotions. The listing tags the role with call center, outbound calls, and inside sales skills.
What does this Customer Service Representative job pay?
The listing does not publish a pay rate. Pay depends on experience and fit and is discussed with qualified candidates during the screening call with a Frontline Source Group recruiter.
How much experience does the role require?
The role requires a minimum of 2 years of prior customer service experience, a high school diploma or equivalent, proficiency in data entry and computer operation, outstanding telephone etiquette, and strong multitasking and problem-solving skills. An eCommerce or retail background is preferred.
Is a college degree required?
No. A high school diploma or equivalent qualification is required.
Is eCommerce experience required?
No. An eCommerce or retail background is preferred, not required. The required experience is 2 or more years in customer service.
What benefits are available?
Frontline Source Group offers benefits to its contract employees, which a recruiter reviews during the screening call. The listing also describes the client's own employee benefits: medical coverage, dental and vision, a 401(k) plan with matching contributions, and a 4-week paid time off allowance.
Is the role remote or hybrid?
The listing places the role with the client's team in a brand-new office facility in Missouri City, TX, and does not describe a remote or hybrid arrangement. Work arrangement details are confirmed during the screening call.
How do candidates apply for this role?
Candidates apply at frontlinesourcegroup.com/how-to-apply.html and reference the Customer Service Representative role in Missouri City, TX. There is never a fee to candidates. A Frontline Source Group recruiter contacts qualified candidates for a screening call.
How do employers hire customer service staff through Frontline Source Group?
Employers submit a role at frontlinesourcegroup.com/employer-request-form.html and can review published engagement models at frontlinesourcegroup.com/pricing.html. Frontline Source Group places customer service representatives, call center agents, and inside sales professionals through contract, contract-to-hire, and direct hire engagements from 32 plus offices nationwide, including the Houston area.
