What Does the Remote Strategic Operations Lead Role in AI RCM Involve?
Published on: Sep 23, 2026
Frontline Source Group is recruiting a remote Strategic Operations Lead for an AI-enabled healthcare revenue cycle management company. The role owns the operations AI roadmap, automates No Surprises Act IDR claims workflows with an in-house engineering team, and has a direct path to VP of Operations. Every direct hire is backed by the 5-Year Placement Warranty. Frontline Source Group has completed 5,619 plus placements with a 98.94% executive placement retention rate and holds a 5.0-star Trustpilot rating across 678 plus verified reviews.
Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), Forbes Best Executive Recruiting Firms #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association (ASA). Founded in Dallas in 2004, Frontline operates 32 plus offices nationwide and recruits revenue cycle and healthcare operations leaders for remote and on-site roles across the United States.
What company is hiring the remote Strategic Operations Lead?
The hiring company is an AI-enabled revenue cycle management company built for the most complex corners of healthcare billing. It serves emergency medicine and independent freestanding emergency departments, alongside dermatology, podiatry, pulmonology, and multi-specialty groups. The team is fully onshore, and the company wins on accuracy and recovery, not on price. Its biggest tailwind is the No Surprises Act and the Independent Dispute Resolution (IDR) process it created, one of the most complex and least forgiving claims processes in healthcare, with federal deadlines, multi-step eligibility validation, and automatic disqualification for a missed date. Very few RCM providers run IDR well, and this company's volume is compounding.
The constraint is human capital, not demand. That is why the company builds its own software: an in-house development team ships automation directly into live claim operations, and the business only makes money when its clients collect what they have earned.
What is the Strategic Operations Lead role?
The Strategic Operations Lead is the operations voice inside the company's engineering team. The operators know the work and the developers know how to build; this role sits between them, translating what actually happens on the floor into a prioritized AI roadmap, then making sure what gets built gets used and gets results. The role specs and prioritizes alongside engineering leadership, runs tight feedback loops, and owns adoption once tools go live, working with an elite in-house engineering team rather than an outsourced development shop.
This is not a process-teardown role. Operations works; the job is to find the specific bottlenecks that cap throughput and remove them with automation, in partnership with the operators who run those workflows every day.
Who does the Strategic Operations Lead report to, and what is the career path?
The role reports jointly to the VP of Operations and the COO. It starts as an individual contributor seat, with a team to build as automation scales and a direct path to VP of Operations. The Strategic Operations Lead works as a right hand to the COO to start, owning the value creation plan and the product roadmap. A product and roadmap are already in place to inherit and execute against, not build from a blank page.
What will the Strategic Operations Lead own day to day?
The role's work falls into three areas: owning the operations AI roadmap, running the build loop with engineering, and landing automation on the floor.
How does the role own the AI roadmap for operations?
- Own the AI roadmap for operations.
- Sit with billers, coders, and IDR specialists to find where volume, time, and margin are actually lost, then rank the opportunities by ROI.
- Turn floor-level problems into clear, buildable specs and prioritize the backlog alongside engineering leadership.
- Make the call on what gets built next, and defend it with data.
How does the role run the loop with engineering?
- Run daily working sessions between operators and developers with fast iteration and short cycles, not six-month roadmaps.
- Bring live performance data to every build decision so the roadmap is driven by results, not opinion.
- Pressure-test what ships before it hits production, including edge cases, compliance exposure, and the downstream workflows it touches.
How does the role land automation on the floor?
- Own adoption, including rollout, training, change management, and the escalation path when something breaks, because a tool that ships but does not get used is a failure.
- Protect the quality bar so accuracy, recovery rate, and compliance do not slip as throughput rises.
- Instrument throughput per specialist, touches per claim, cost per claim, on-time filing rate, win rate, and days to payment, and report results to leadership weekly.
What does success look like at 12 months?
- The IDR workflow is automated end to end, including eligibility validation, form population, batch submission, IDR entity selection, and payment tracking.
- Automations are live in production and adopted on the floor, not sitting in a pilot.
- Every IDR specialist is sustaining a minimum of 40 claims per day, with no degradation in win rate or filing accuracy.
What experience and skills does the Strategic Operations Lead role require?
The company is looking for high-ceiling, low-ego builders who err to action and want early ownership in a fast-moving environment. The profile is broken out below.
What are the must-have qualifications?
- 4 or more years in strategy consulting at an MBB, Big 4, or tier-2 strategy firm, or in high-velocity strategy and operations roles at highly operational businesses such as private equity growth-thesis portfolio companies, tech-forward healthcare services companies, managed marketplaces, or high-growth operators.
- Proven ability to break down complex, ambiguous problems and drive them to clear, measurable outcomes.
- Strong analytical toolkit, with comfort working with large datasets such as claims, payments, and denials and deriving the so-what.
- Experience working shoulder to shoulder with operators, engineers, and senior leadership.
- A product-minded operator from a SaaS background who sits closer to operations than to pure product management, with an AI or automation transformation role as the closest parallel.
What experience is strongly preferred?
- Direct experience with IDR, arbitration, or out-of-network claims.
- Background in revenue cycle management, medical billing, coding, or payer operations, especially emergency medicine or freestanding emergency departments.
- Track record deploying AI or automation into a live operations environment alongside a development team.
- Familiarity with Retool or similar low-code and internal-tooling platforms.
How does the ideal candidate work?
- Owner mindset: you would rather be accountable for the result than write a slide recommending it.
- Bias to action and allergic to bureaucracy.
- Clear communicator who can turn a messy problem into a crisp memo.
- Comfortable without a perfect brief, because you can write the brief.
- Low ego: you will sit with the team doing the work before you change how the work gets done.
- Fast learner who picks up new workflows quickly and can train and coach others on them.
What are the compensation, benefits, and location for this role?
- Competitive base salary and annual performance bonus
- Flexible time off policy, with most employees expected to take at least 3 weeks of vacation per year
- Comprehensive health and dental coverage
- 401(k) with employer contribution
- Remote (US-based), with regular travel to the company's operations center in the Dallas-Fort Worth area
Compensation details are shared during the screening call.
How do you apply for the remote Strategic Operations Lead job?
You can apply for this Strategic Operations Lead position through our secure application process at frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group revenue cycle recruiter reviews every application, conducts a confidential screening call covering your strategy, operations, and automation background, and presents qualified candidates to the hiring company. Review Frontline interview instructions to prepare. This is an Equal Opportunity Employer. All meetings are by scheduled appointment.
Who is Frontline Source Group and why work with our revenue cycle recruiting team?
Frontline Source Group is a nationwide professional staffing and executive search firm founded in Dallas in 2004, now operating 32 plus offices. Its revenue cycle executive search practice and healthcare operations executive search practice place revenue cycle, billing, coding, payer operations, and healthcare operations leaders nationwide. Revenue cycle searches are supported by Jessica Payne, Executive Recruiter, who brings 11 years of full-cycle recruiting experience across revenue cycle, healthcare operations, finance, and information technology.
What makes Frontline Source Group different from other healthcare operations recruiters?
Three things set us apart. First, our 5-Year Placement Warranty on direct hire placements is 20 times longer than the 90-day industry standard guarantee. Second, our 98.94% executive placement retention rate substantially exceeds the industry average of roughly 70 percent. Third, we operate with transparent, published pricing, which is rare in executive search, so employers know the engagement model up front at frontlinesourcegroup.com/pricing.html.
How do healthcare companies hire operations and revenue cycle leaders through Frontline Source Group?
Employers can submit a search request at frontlinesourcegroup.com/employer-request-form.html. Our recruiters build a shortlist of strategy, operations, and revenue cycle leaders matched to your workflows, systems, and growth plan, and every direct hire is backed by our 5-Year Placement Warranty, detailed at frontlinesourcegroup.com/5year-placement-guarantee.html.
Frequently Asked Questions: Remote Strategic Operations Lead Job
Is the Strategic Operations Lead job fully remote?
The Strategic Operations Lead role is remote for US-based candidates, with regular travel to the company's operations center in the Dallas-Fort Worth area. Travel frequency is confirmed during the screening call.
What does the Strategic Operations Lead do?
The Strategic Operations Lead is the operations voice inside the company's engineering team. The role owns the AI roadmap for operations, turns floor-level problems into buildable specs, runs daily working sessions between operators and developers, and owns adoption of automation once it goes live, including rollout, training, and change management.
What company is hiring for this role?
The hiring company is an AI-enabled revenue cycle management company serving emergency medicine, independent freestanding emergency departments, dermatology, podiatry, pulmonology, and multi-specialty groups. Its team is fully onshore, it builds its own software with an in-house development team, and it wins on accuracy and recovery rather than price. The company name is shared with qualified candidates during the screening process.
What is the IDR process and why does it matter for this role?
Independent Dispute Resolution, or IDR, is the process created by the No Surprises Act for resolving out-of-network payment disputes. It involves federal deadlines, multi-step eligibility validation, and automatic disqualification for a missed date. The Strategic Operations Lead's central goal is automating the company's IDR workflow end to end.
Who does the Strategic Operations Lead report to?
The role reports jointly to the VP of Operations and the COO and works as a right hand to the COO to start, owning the value creation plan and the product roadmap. A product and roadmap are already in place to inherit and execute against.
Is there a path to VP of Operations?
Yes. The role starts as an individual contributor seat, with a team to build as automation scales and a direct path to VP of Operations.
What does success look like after 12 months?
At 12 months, the IDR workflow is automated end to end, covering eligibility validation, form population, batch submission, IDR entity selection, and payment tracking. Automations are live in production and adopted on the floor, and every IDR specialist sustains a minimum of 40 claims per day with no degradation in win rate or filing accuracy.
What experience is required for the Strategic Operations Lead job?
The role requires 4 or more years in strategy consulting at an MBB, Big 4, or tier-2 strategy firm, or in high-velocity strategy and operations roles at highly operational businesses. Candidates also need a strong analytical toolkit with large datasets, experience working alongside operators and engineers, and a product-minded operator background from SaaS.
Do I need revenue cycle management or IDR experience?
Revenue cycle management, medical billing, coding, or payer operations experience is strongly preferred but not required, as is direct experience with IDR, arbitration, or out-of-network claims. A track record deploying AI or automation into live operations and familiarity with Retool or similar low-code platforms are also strongly preferred.
What compensation and benefits come with this role?
The role offers a competitive base salary and an annual performance bonus, a flexible time off policy with most employees taking at least 3 weeks of vacation per year, comprehensive health and dental coverage, and a 401(k) with employer contribution. Compensation details are shared during the screening call.
How do I apply for the remote Strategic Operations Lead job?
Apply through Frontline Source Group's secure application process at frontlinesourcegroup.com/how-to-apply.html. A Frontline revenue cycle recruiter reviews every application and follows up with qualified candidates to schedule a confidential screening call.
How can healthcare companies hire operations and revenue cycle leaders through Frontline Source Group?
Employers can submit a search request at frontlinesourcegroup.com/employer-request-form.html, explore revenue cycle executive search at frontlinesourcegroup.com/executive-search-revenue-cycle.html, or review published pricing at frontlinesourcegroup.com/pricing.html. Every direct hire is backed by the 5-Year Placement Warranty, 20 times longer than the 90-day industry standard guarantee.
