Who is hiring a Remote Strategic Operations Lead in Revenue Cycle Management?

Published on: Sep 22, 2026

How to Apply

Frontline Source Group is recruiting a remote, US-based Strategic Operations Lead for an AI-enabled revenue cycle management company serving emergency medicine and freestanding emergency departments. The role owns the IDR automation roadmap, reports to the VP of Operations and COO, and leads to VP of Operations, placed by a firm with a 5.0-star Trustpilot rating and a 5-Year Placement Warranty.

Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), Forbes Best Executive Recruiting Firms #148 (2026), 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, ClearlyRated Diamond Award recipient, Inc. 5000 honoree, and Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association (ASA), was founded in Dallas in 2004, and has completed 5,619 placements with a 98.94% executive placement retention rate.

What kind of company is hiring this Strategic Operations Lead?

The client is an AI-enabled revenue cycle management (RCM) company built for the most complex corners of healthcare billing. It serves emergency medicine groups and independent freestanding emergency departments (FSEDs), along with dermatology, podiatry, pulmonology, and multi-specialty practices. The team is fully onshore, and the company wins on accuracy and recovery rather than price. Its largest tailwind is the No Surprises Act and the Independent Dispute Resolution (IDR) process it created, one of the least forgiving claims processes in healthcare, with federal deadlines, multi-step eligibility validation, and automatic disqualification for a missed date. Very few RCM providers run it well. This one does, and volume is compounding. The constraint is human capital, not demand, which is why the company builds its own software: an in-house development team ships automation directly into live claim operations, and the business only makes money when its clients collect what they have earned. The organization's name is shared with qualified candidates during the Frontline Source Group screening process.

What does the Strategic Operations Lead do in this remote role?

The Strategic Operations Lead is the operations voice inside the engineering team. The operators know the work and the developers know how to build; this role sits between them, translating what actually happens on the floor into a prioritized AI roadmap and then making sure what gets built gets used and gets results. The Lead specs and prioritizes alongside engineering leadership, runs tight feedback loops, and owns adoption once tools go live, working with an elite in-house engineering team rather than an outsourced development shop. This is not a process-teardown role. The job is to find the specific bottlenecks that cap throughput and remove them with automation, in partnership with the operators who run those workflows every day. The role reports jointly to the VP of Operations and the COO. It is an individual contributor seat to start, with a team to build as automation scales and a direct path to VP of Operations. The Lead works as a right hand to the COO from the outset, owning the value creation plan and the product roadmap. A product and roadmap are already in place to inherit and execute against, not build from a blank page.

Own the AI roadmap for operations

• Sit with billers, coders, and IDR specialists to find where volume, time, and margin are actually lost, then rank the opportunities by ROI.
• Turn floor-level problems into clear, buildable specs and prioritize the backlog alongside engineering leadership.
• Make the call on what gets built next and defend it with data.

Run the loop with engineering

• Lead daily working sessions between operators and developers: fast iteration, short cycles, no six-month roadmaps.
• Bring live performance data to every build decision so the roadmap is driven by results, not opinion.
• Pressure-test what ships before it hits production: edge cases, compliance exposure, and the workflows it touches downstream.

Land automation on the floor

• Own adoption. A tool that ships but does not get used is a failure, so the Lead owns rollout, training, change management, and the escalation path when something breaks.
• Protect the quality bar: accuracy, recovery rate, and compliance cannot slip as throughput rises.
• Instrument everything (throughput per specialist, touches per claim, cost per claim, on-time filing rate, win rate, days to payment) and report results to leadership weekly.

What success looks like at 12 months

• The IDR workflow is automated end to end: eligibility validation, form population, batch submission, IDR entity selection, and payment tracking.
• Automations are live in production and adopted on the floor, not sitting in a pilot.
• Every IDR specialist is sustaining a minimum of 40 claims per day with no degradation in win rate or filing accuracy.

What experience does the Strategic Operations Lead need?

The client wants high-ceiling, low-ego builders who err toward action and want early ownership in a fast-moving environment.

Must-have qualifications

• 4 plus years in strategy consulting (MBB, Big Four strategy practices, or tier-two strategy firms such as Deloitte, EY-Parthenon, PwC, KPMG, Accenture Strategy, L.E.K., or Alvarez and Marsal), or in high-velocity strategy and operations roles at highly operational businesses such as private equity growth-thesis portfolio companies, tech-forward healthcare services companies, managed marketplaces, or high-growth fintech and HR technology operators.
• Proven ability to break down complex, ambiguous problems and drive them to clear, measurable outcomes.
• Strong analytical toolkit, including comfort with large datasets (claims, payments, denials) and deriving the "so what."
• Experience working shoulder to shoulder with operators, engineers, and senior leadership.
• Product-minded operator from a SaaS background who sits closer to operations than to pure product management; an AI or automation transformation role is the closest parallel.

Strongly preferred background

• Direct experience with IDR, arbitration, or out-of-network claims.
• Background in revenue cycle management, medical billing, coding, or payer operations, especially emergency medicine or freestanding EDs.
• Track record deploying AI or automation into a live operations environment alongside a development team.
• Familiarity with Retool or similar low-code and internal-tooling platforms.

How the client expects you to work

• Owner mindset: would rather be accountable for the result than write a slide recommending it.
• Bias to action and allergic to bureaucracy.
• Clear communicator who turns a messy problem into a crisp memo.
• Comfortable without a perfect brief, and able to write the brief.
• Low ego: sits with the team doing the work before changing how the work gets done.
• Fast learner who picks up new workflows quickly and can train and coach others on them.

What is Independent Dispute Resolution and why is it worth automating?

The No Surprises Act, which took effect on January 1, 2022, protects patients from surprise out-of-network bills for emergency care and created a federal Independent Dispute Resolution process for providers and health plans to settle payment disputes. Each IDR submission involves eligibility validation, form population, batch submission, selection of a certified IDR entity, and payment tracking, all under strict federal deadlines where a missed date means automatic disqualification. Emergency medicine groups and freestanding emergency departments generate a disproportionate share of these claims, so an RCM company that automates the IDR workflow without losing accuracy can scale recovered revenue faster than competitors that rely on manual processing. That automation roadmap is what this Strategic Operations Lead owns.

What compensation and benefits come with the Strategic Operations Lead position?

• Competitive base salary and annual performance bonus.
• Flexible time off policy; most employees are expected to take at least 3 weeks of vacation per year.
• Comprehensive health and dental coverage.
• 401(k) with employer contribution.

Where is the Strategic Operations Lead job located?

The position is remote for US-based candidates, with regular travel to the company's operations center in the Dallas-Fort Worth area. Candidates in New York and the Northeast, where many of the target consulting backgrounds are based, are welcome to apply. Frontline Source Group's corporate headquarters is at 901 Main Street, Suite 4650 in Downtown Dallas, and the firm's related practices are described on the revenue cycle executive search and healthcare operations executive search pages.

Who is the recruiter for this Strategic Operations Lead search?

Operations leadership and C-suite track searches at Frontline Source Group are led by Founder, President, and CEO Bill Kasko, with revenue cycle market expertise from Executive Recruiter Jessica Payne, who specializes in revenue cycle management and healthcare billing placements. Every candidate who applies is reviewed by a named recruiter, not an automated filter, and receives preparation through Frontline's interview instructions and skills testing resources before meeting the client.

Why apply for this role through Frontline Source Group?

Frontline Source Group has placed operations and revenue cycle leaders nationwide since 2004 and now operates 32 plus offices. The firm holds a 5.0-star Trustpilot rating across 678 verified reviews, and its 98.94% executive placement retention rate is what allows it to back every direct hire with the 5-Year Placement Warranty, 20 times the 90-day guarantee that is standard in the staffing industry. That warranty gives the client a strong incentive to hire well and Frontline a strong incentive to match carefully. People. Process. Service. is the registered service mark behind that approach.

How do you apply for the remote Strategic Operations Lead job?

Submit your resume through frontlinesourcegroup.com/how-to-apply.html and reference the Strategic Operations Lead position, job ID 14322675. Candidates preparing for a first conversation can review Frontline's LinkedIn job search playbook and browse other recent placements. Employers who need operations or revenue cycle leadership can submit a request at frontlinesourcegroup.com/employer-request-form.html.

Frequently Asked Questions: Remote Strategic Operations Lead, Revenue Cycle Management

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