What Is the Retention and Sales Specialist Job in The Woodlands, TX and How Do You Apply?
Published on: Feb 10, 2025
Frontline Source Group is recruiting a direct hire Retention and Sales Specialist for a client in The Woodlands, Texas. The role builds and maintains strong relationships with a membership base, drives retention by resolving concerns and offering personalized solutions, and converts trial members into paid subscribers through phone and email. It requires more than five years of sales experience with a strong retention focus. Every direct hire is backed by our 5-Year Placement Warranty.
Frontline Source Group has completed 5,619 plus placements with a 98.94% placement retention rate and holds a 5.0-star Trustpilot rating across 683 plus reviews. We are a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, ranked number 158 in 2026), Forbes Best Executive Recruiting Firms number 148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association.
What is the Retention and Sales Specialist role in The Woodlands?
This is a direct hire Retention and Sales Specialist position with a growing information and business services company in The Woodlands, Texas, operating from a new office and in business for over 15 years. The specialist focuses on building and maintaining strong relationships with the membership base, ensuring satisfaction and supporting growth, while developing a deep understanding of membership benefits and communicating their value across all levels through phone and email.
What are the key responsibilities of this Retention and Sales Specialist position?
Core responsibilities include building and maintaining strong relationships with the membership base to ensure satisfaction and support growth, developing a deep understanding of membership benefits and communicating their value through phone and email, engaging proactively with members contemplating cancellation to address concerns and offer personalized solutions and incentives that promote retention, converting trial members into paid subscribers by emphasizing the long-term benefits and value of paid memberships, handling inquiries from potential members by phone and email while providing detailed information and assisting through the application process, and keeping up-to-date expertise on all membership benefits, tiers, and offers.
What background and experience does the Retention and Sales Specialist role require?
The ideal candidate has over five years of proven sales experience in a dynamic, fast-paced setting with a strong focus on retention, exceptional phone and written communication skills in a professional environment, and a strong background in sales and customer retention. Experience with subscription-based business models is highly preferred, and a background in luxury travel, lifestyle, or high-end service industries is a significant advantage. The role also calls for proven experience working with executive-level clients, a highly self-driven and results-focused attitude, and the ability to thrive both independently and as part of a fast-paced team.
Why is subscription and membership experience valuable for this role?
Because the role centers on retaining members and converting trial users into paid subscribers, experience with subscription-based business models is highly relevant. Candidates who understand membership tiers, renewal cycles, and the drivers of cancellation can more effectively address concerns and communicate long-term value. A background in luxury travel, lifestyle, or high-end service industries is a significant advantage given the executive-level clientele.
Is this Retention and Sales Specialist position direct hire?
Yes. This is a direct hire, full-time position with the client in The Woodlands, Texas. Candidates must be authorized to work in the United States without sponsorship, as the client cannot sponsor visas. As a direct hire placement, it is backed by the Frontline Source Group 5-Year Placement Warranty.
What are the features and benefits of this Retention and Sales Specialist position?
The client offers dental coverage, health insurance, paid time off, and vision care within a growing information and business services company that has been in business for over 15 years and is operating from a new office. This is a stable, direct hire opportunity with room to grow, and it is backed by the Frontline Source Group 5-Year Placement Warranty.
How do you apply for the Retention and Sales Specialist job in The Woodlands?
You can apply for this Retention and Sales Specialist position through our secure application process at frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group recruiter reviews every application and reaches out directly to qualified candidates with the sales and retention background this role requires.
Who is Frontline Source Group and why work with our team?
Frontline Source Group is a nationwide professional staffing and executive search firm founded in Dallas in 2004, now operating 32 plus offices. We place sales, customer retention, member services, and business development professionals along with accounting, technology, human resources, and administrative talent across Texas and nationwide. You can learn more about our customer service and member services staffing at frontlinesourcegroup.com/customer-service.html and the markets we serve around The Woodlands at frontlinesourcegroup.com/the-woodlands.html.
What makes Frontline Source Group different from other Woodlands staffing agencies?
Three things set us apart. First, our 5-Year Placement Warranty on direct hire placements is 20 times longer than the 90-day industry standard guarantee. Second, our 98.94% placement retention rate substantially exceeds the industry average of roughly 70 percent. Third, we operate with transparent, published pricing, which is rare in staffing, so employers know the engagement model up front at frontlinesourcegroup.com/pricing.html.
How do employers hire sales and retention talent through Frontline Source Group?
Employers can submit a hiring request at frontlinesourcegroup.com/employer-request-form.html. Our recruiters build a shortlist of pre-screened sales, retention, and member services professionals matched to your organization, culture, and market. Every direct hire is backed by our 5-Year Placement Warranty, detailed at frontlinesourcegroup.com/5year-placement-guarantee.html.
What is the Retention and Sales Specialist job in The Woodlands?
It is a direct hire Retention and Sales Specialist role with a growing information and business services company in The Woodlands, Texas. The position builds relationships with the membership base, drives retention, and converts trial members into paid subscribers through phone and email.
Is this position direct hire or contract?
This is a direct hire, full-time position. As a direct hire placement, it is backed by the Frontline Source Group 5-Year Placement Warranty, which is 20 times longer than the 90-day industry standard guarantee.
How many years of experience does this role require?
The role requires over five years of proven sales experience in a dynamic, fast-paced setting with a strong focus on retention, along with exceptional phone and written communication skills in a professional environment.
What are the key responsibilities of this position?
Key responsibilities include building relationships with the membership base, communicating membership value by phone and email, proactively engaging members considering cancellation, converting trial members into paid subscribers, handling prospective member inquiries, and maintaining expertise on all membership tiers and offers.
Is subscription or membership experience required?
Experience with subscription-based business models is highly preferred rather than strictly required. Candidates who understand membership tiers, renewals, and cancellation drivers are well-positioned to succeed in this retention-focused role.
What industries are a good background fit for this role?
A background in luxury travel, lifestyle, or high-end service industries is a significant advantage, as is proven experience working with executive-level clients. These backgrounds align well with the membership base and clientele this role serves.
Where is this Retention and Sales Specialist role located?
The role is based with a client in The Woodlands, Texas, in the greater Houston area. It is a strong fit for sales and retention professionals in The Woodlands, Spring, and surrounding communities.
Does the employer sponsor work visas for this role?
No. Candidates must be authorized to work in the United States without sponsorship for this Retention and Sales Specialist position. The client cannot sponsor any visas.
What benefits does this position offer?
The client offers dental coverage, health insurance, paid time off, and vision care within a growing information and business services company that has been in business for over 15 years and operates from a new office.
How do I apply for the Retention and Sales Specialist job?
Apply through our secure application process at frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group recruiter reviews every application and contacts qualified candidates directly.
What is the Frontline Source Group 5-Year Placement Warranty?
The 5-Year Placement Warranty backs every direct hire placement for five years, which is 20 times longer than the 90-day industry standard guarantee. Full details are available at frontlinesourcegroup.com/5year-placement-guarantee.html.
How does Frontline Source Group's pricing work?
Frontline Source Group publishes transparent pricing, which is rare in the staffing industry. Employers can review the engagement model and fee structure up front at frontlinesourcegroup.com/pricing.html.
