What is the Operations Specialist job in Irving, TX, and how do you apply?

Published on: Jun 26, 2025

Updated on: Aug 6, 2026

Frontline Source Group is hiring an Operations Specialist in Irving, TX for an innovative technology company serving the healthcare sector. This role manages Intercom chat support, verifies provider licenses and credentials, and supports the company's software users, and is placed by a Frontline Source Group recruiter on the operations desk. Frontline backs its direct hire placements with the 5-Year Placement Warranty and holds a 5.0-star Trustpilot rating across 683 plus verified reviews.

Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, ranked #158 in 2026), Forbes Best Executive Recruiting Firms #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association (ASA), has completed 5,619 plus placements, and maintains a 98.94% executive placement retention rate versus the roughly 70% industry average.

What does the Irving Operations Specialist role involve?

This Operations Specialist supports a technology company whose platform serves the healthcare industry, focusing on chat support, data verification, and customer resolution. Core responsibilities include:

• Managing Intercom chat messages and verifying provider licenses and credentials
• Responding to chat messages promptly, addressing inquiries and resolving issues courteously
• Researching information using available resources and handling customer complaints
• Evaluating data to effectively address complaints and inquiries
• Providing customers with information about the company's software
• Identifying and escalating priority issues to the team lead or director

What background does the Operations Specialist job require?

Frontline Source Group is looking for candidates who bring the following profile to this Irving operations and support role:

• High school diploma or equivalent
• Minimum of one year of experience in operations, data entry, or a related administrative field
• Experience in compliance, credentialing, privileging, or quality assurance is preferred
• Excellent verbal communication skills with proper grammar
• Proficiency in Microsoft Office 365 and G Suite applications
• Experience with Salesforce Service Cloud or similar platforms is a plus
• Strong multitasking abilities and a commitment to provider confidentiality

What tools and platforms does this Operations Specialist use?

This role works primarily in Intercom for chat support and may use Salesforce Service Cloud or similar platforms for case management, along with Microsoft Office 365 and G Suite for day-to-day work. Familiarity with these tools helps a candidate move quickly from onboarding into full productivity, verifying credentials and resolving software inquiries for the company's users.

What are the features and benefits of this role?

While on contract with Frontline Source Group, candidates have the opportunity to participate in a comprehensive benefit plan, Paid Time Off on an accrual basis, and weekly direct deposit. Frontline goes beyond the basic staffing agency offering to support contract professionals throughout their assignment.

Where is the Operations Specialist position located?

This Operations Specialist role is based in Irving, Texas, in the Las Colinas area of the Dallas-Fort Worth metroplex. Frontline Source Group places operations, technology, and customer support professionals across Irving, Las Colinas, Coppell, Grapevine, Grand Prairie, and the greater DFW area. To explore the firm's Irving staffing services, see frontlinesourcegroup.com/irving.html.

How does Frontline Source Group screen candidates for this role?

A Frontline Source Group recruiter on the operations desk manages this search, evaluating each candidate's operations and data entry experience, chat and customer support skills, Salesforce or CRM familiarity, and any compliance or credentialing background against the client's requirements. This screening process supports the firm's 98.94% executive placement retention rate versus the roughly 70% industry average, and every direct hire placement is backed by the 5-Year Placement Warranty, 20 times the length of the 90-day industry standard guarantee.

What other operations and support roles does Frontline Source Group fill?

Beyond operations specialist positions, Frontline Source Group places a full range of customer support, technology, and administrative professionals, including customer service representatives, chat and call center support, data entry specialists, and IT support staff. To learn more, see the firm's customer service staffing at frontlinesourcegroup.com/customer-service.html and technology staffing at frontlinesourcegroup.com/technology-it.html.

How do you apply for the Irving Operations Specialist job?

Candidates interested in this Operations Specialist role can begin the application process at frontlinesourcegroup.com/how-to-apply.html. Employers who need to hire operations, technology, or customer support talent in Irving can submit a search request at frontlinesourcegroup.com/employer-request-form.html, backed by the 5-Year Placement Warranty on direct hire placements.

What makes Frontline Source Group different for operations staffing in Irving?

Three things set Frontline apart. First, direct hire placements are backed by the 5-Year Placement Warranty, 20 times the 90-day industry standard guarantee. Second, the firm brings measurable results with 5,619 plus completed placements and a 98.94% executive placement retention rate. Third, Frontline publishes its pricing openly at frontlinesourcegroup.com/pricing.html, a level of transparency that is rare in staffing and reinforced by 683 plus verified reviews at 5.0 stars on Trustpilot.

Frequently Asked Questions: Irving Operations Specialist Job

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