IT Support Specialist I Job in Edinburg, TX Help Desk Desktop Support Active Directory
Published on: Jun 21, 2026
This is a hybrid, contract-to-hire IT Support Specialist I opportunity in Edinburg, TX with a well-established South Texas financial services organization. The role is the primary responder for IT Service Desk tickets, providing first-level help desk and desktop support for approximately 130 employees across nine branch facilities. A hybrid schedule is required, including remote Saturday morning support. Frontline Source Group, a nationwide staffing and executive search firm founded in Dallas in 2004 and rated 5.0 stars across 666 plus Trustpilot reviews, is managing this search on behalf of the client.
Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), a Forbes Best Executive Recruiting Firm at #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association (ASA), has completed 5,619 plus placements, maintains a 98.94 percent executive placement retention rate, and operates 32 plus offices nationwide.
What is this IT Support Specialist I role?
This is a hybrid, contract-to-hire IT Support Specialist I position with a well-established financial services organization serving communities throughout South Texas. The client operates multiple branch locations and is known for a stable work environment, strong employee tenure, and opportunities for career growth. The role joins a collaborative IT team supporting approximately 130 employees across nine facilities and reports to the IT Manager.
What are the responsibilities of this IT Support Specialist position?
The IT Support Specialist I is the first point of contact for end-user technical support. Core responsibilities include:
- Serve as the primary responder for IT Service Desk tickets and end-user support requests
- Troubleshoot and resolve first-level technical issues, including password resets, email issues, website access concerns, and general desktop support
- Monitor, prioritize, and complete service requests, escalating complex issues to the IT Manager with status updates
- Install, configure, maintain, and troubleshoot desktop computers, printers, terminals, and related hardware
- Install and support end-user software applications
- Provide support within a Microsoft Office 365 environment, including Outlook and Active Directory
- Assist users with network access, data backup procedures, and general connectivity issues
- Assist with physical inventory management and tracking of IT equipment across branch locations
- Support approximately 130 employees located across nine facilities
- Collaborate closely with other IT team members to resolve technical issues and support business operations
- Maintain accurate documentation and records related to service requests and equipment inventory
- Ensure compliance with company policies, procedures, privacy requirements, and security standards
- Complete additional projects and duties as assigned
What background and skills are required for this IT Support job?
The ideal candidate brings hands-on help desk and desktop support experience in a Windows and Office 365 environment:
- Associate degree in Information Technology or a related field preferred
- 2 to 5 years of help desk, desktop support, technical support, or related IT experience
- Experience troubleshooting Windows-based desktop hardware and software
- Experience supporting Microsoft Office 365, Outlook, and Active Directory environments
- Familiarity with basic Microsoft cloud technologies
- Experience working within a ticketing or help desk environment
- Strong customer service and communication skills
- Strong analytical and problem-solving abilities
- Ability to support end users with varying levels of technical knowledge
- Ability to work effectively within a collaborative team environment
- Ability to lift and move equipment weighing up to 30 pounds
- Ability to work the required hybrid schedule, including remote Saturday support
What are the benefits and features of this role?
This hybrid, contract-to-hire position offers growth potential and broad exposure to IT support functions:
- Contract-to-hire opportunity with long-term growth potential
- Hybrid work schedule
- Company-provided laptop, accessories, and connectivity equipment for remote work
- Exposure to a wide variety of IT support functions within a collaborative team
- Opportunity to gain experience supporting multiple branch locations and users
- Stable organization with strong employee retention
Where is this IT Support Specialist position located?
This position is based in Edinburg, TX and serves a financial services organization with branch locations throughout South Texas. It is a hybrid role, combining on-site work with remote responsibilities, and requires remote support on Saturday mornings. Candidates should be local to or able to commute within the Edinburg and greater Rio Grande Valley area. Professionals exploring other technology openings can review Frontline Source Group's technology and IT staffing page.
How do you apply for this IT Support Specialist position?
If you are a qualified candidate, the fastest way to be considered is the how to apply page, where a Frontline Source Group recruiter on the technology and IT desk can review your background and connect you with this and similar roles. You can also explore related technology opportunities, including cybersecurity roles, through Frontline Source Group.
How can employers hire IT and technology talent through Frontline Source Group?
If you are an employer looking to fill an IT Support Specialist, help desk, or other technology role, submit your opening through the employer request form or review engagement details on the pricing page. Every direct hire placement is backed by the 5-Year Placement Warranty, roughly 20 times the length of the 90-day guarantee that is standard across the staffing industry.
Frequently Asked Questions: IT Support Specialist I Job in Edinburg, TX
Is this IT Support Specialist position remote or on-site?
This is a hybrid role based in Edinburg, TX, combining on-site work with remote responsibilities. It requires remote support on Saturday mornings. Candidates should be local to or able to commute within the Edinburg and greater Rio Grande Valley area.
What experience is required for this IT Support Specialist role?
Candidates need 2 to 5 years of help desk, desktop support, technical support, or related IT experience, with an associate degree in information technology or a related field preferred. Experience troubleshooting Windows-based hardware and software and supporting a ticketing or help desk environment is expected.
What technical skills does this position require?
The role requires experience supporting Microsoft Office 365, Outlook, and Active Directory environments, familiarity with basic Microsoft cloud technologies, and the ability to install, configure, and troubleshoot desktop computers, printers, terminals, and related hardware. Strong customer service and problem-solving skills are essential.
How many users does this IT Support Specialist support?
The IT Support Specialist supports approximately 130 employees located across nine branch facilities, working as part of a collaborative IT team and escalating complex issues to the IT Manager.
Is this a contract or direct-hire position?
This is a contract-to-hire opportunity, meaning you work on a contract basis with the potential to convert to a permanent role. It offers long-term growth potential within a stable organization. Every direct hire that Frontline Source Group places is backed by the 5-Year Placement Warranty.
What type of organization is hiring for this role?
The hiring organization is a well-established financial services company serving communities throughout South Texas. It operates multiple branch locations and is known for a stable work environment, strong employee tenure, and opportunities for career growth.
What equipment is provided for the remote portion of this role?
The organization provides a company laptop, accessories, and connectivity equipment to support the remote portion of the hybrid schedule, including Saturday morning remote support.
How do I apply for this IT Support Specialist position?
Qualified candidates can apply through the how to apply page, where a Frontline Source Group recruiter on the technology and IT desk reviews your background and connects you with this and similar roles. You can also explore other technology openings, including cybersecurity roles, through Frontline Source Group.
Who is Frontline Source Group?
Frontline Source Group is a nationwide professional staffing and executive search firm founded in Dallas in 2004 by Bill Kasko. The firm operates 32 plus offices nationwide, has completed 5,619 plus placements, and recruits across technology and IT, accounting and finance, human resources, legal, administrative, and many other disciplines.
What is the 5-Year Placement Warranty?
The 5-Year Placement Warranty is Frontline Source Group's backing on every direct hire placement, roughly 20 times the length of the 90-day guarantee that is standard across the staffing industry. It reflects the firm's confidence in its 98.94 percent executive placement retention rate.
What awards has Frontline Source Group won?
Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), a Forbes Best Executive Recruiting Firm at #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. It holds a 5.0-star Trustpilot rating across 666 plus verified reviews.
How can employers hire IT talent through Frontline Source Group?
Employers can submit an IT Support Specialist, help desk, or other technology opening through the employer request form, or review engagement details on the pricing page. Every direct hire placement is backed by the 5-Year Placement Warranty.
