What Is the IT Service Delivery Specialist Job in Houston, TX and How Do You Apply?
Published on: May 10, 2025
Frontline Source Group is recruiting a direct hire IT Service Delivery Specialist for a global technology services client supporting its Houston and Galveston offices. This desktop support role delivers on-site and remote end-user support, hardware setup, and incident resolution within established SLAs as part of a Global IT team. It requires five plus years of IT support experience. Every direct hire is backed by our 5-Year Placement Warranty.
Frontline Source Group has completed 5,619 plus placements with a 98.94% placement retention rate and holds a 5.0-star Trustpilot rating across 683 plus reviews. We are a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, ranked number 158 in 2026), Forbes Best Executive Recruiting Firms number 148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association.
What is the IT Service Delivery Specialist role in Houston?
This is a direct hire IT Service Delivery Specialist position with a global leader in technology services, operating in the commercial seafaring transportation and eco-efficient energy space. The Desktop Support Specialist delivers on-site support to end-users for all standard applications and systems while ensuring high customer satisfaction and adherence to established Service Level Agreements. The role works as part of the Global IT team alongside regional and global colleagues.
What are the day-to-day responsibilities of this IT Service Delivery Specialist position?
Core responsibilities include providing on-site or remote support for standard IT services and applications, installing, configuring, and troubleshooting hardware including desktops, laptops, printers, and mobile devices, supporting conferencing equipment and software including Zoom and Microsoft Teams, following established IT processes for incident and request management including ticket logging, tracking, and resolution, maintaining asset inventory, ensuring compliance with IT security and data privacy standards, participating in local and global IT projects, escalating issues and following up to resolution, and supporting onboarding and offboarding including equipment setup and recovery.
What background and skills does the IT Service Delivery Specialist role require?
The ideal candidate has a bachelor's degree in Information Technology or a related field preferred, five plus years of IT support experience preferably in a multinational organization, and familiarity with SQL-based applications. Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications is required, along with experience using ITSM tools and ticketing systems and familiarity with Active Directory, Office 365, and remote access tools. Excellent troubleshooting and customer service skills, strong written and verbal communication, and the ability to work independently across multiple tasks are essential.
Where is this IT Service Delivery Specialist role based?
This position supports both the Houston and Galveston office locations, and the candidate must be able to work from either site depending on support needs that arise. The role also includes occasional local or regional travel as required and offers the option to work from home one day per week.
What are the features and benefits of this IT Service Delivery Specialist position?
The client offers a competitive salary and benefits package with a discretionary bonus, medical, dental, and vision insurance, generous paid time off and holidays, a 401k with six percent match, the option to work from home one day per week, and exposure to global IT operations with career development opportunities. This is a stable direct hire opportunity with a supportive, collaborative team.
How do you apply for the IT Service Delivery Specialist job in Houston?
You can apply for this IT Service Delivery Specialist position through our secure application process at frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group recruiter reviews every application and reaches out directly to qualified candidates. This is an Equal Opportunity Employer, and candidates must be authorized to work in the United States without sponsorship, as the client cannot sponsor any visas.
Who is Frontline Source Group and why work with our IT team?
Frontline Source Group is a nationwide professional staffing and executive search firm founded in Dallas in 2004, now operating 32 plus offices including Houston Galleria and Houston Downtown locations. We recruit technology and IT professionals including service delivery specialists, desktop support technicians, systems administrators, network engineers, and IT leadership across Texas and nationwide. You can learn more about our IT staffing practice at frontlinesourcegroup.com/technology-it.html and view all of our offices at frontlinesourcegroup.com/locations.html.
What makes Frontline Source Group different from other Houston staffing agencies?
Three things set us apart. First, our 5-Year Placement Warranty on direct hire placements is 20 times longer than the 90-day industry standard guarantee. Second, our 98.94% placement retention rate substantially exceeds the industry average of roughly 70 percent. Third, we operate with transparent, published pricing, which is rare in staffing, so employers know the engagement model up front at frontlinesourcegroup.com/pricing.html.
How do employers hire IT talent through Frontline Source Group?
Employers can submit a hiring request at frontlinesourcegroup.com/employer-request-form.html. Our technology recruiters build a shortlist of pre-screened IT support, infrastructure, and engineering professionals matched to your role, culture, and market. Every direct hire is backed by our 5-Year Placement Warranty, detailed at frontlinesourcegroup.com/5year-placement-guarantee.html.
What is the IT Service Delivery Specialist job in Houston?
It is a direct hire IT Service Delivery Specialist role with a global technology services client. The desktop support position delivers on-site and remote end-user support, hardware setup and troubleshooting, and incident resolution within established SLAs as part of a Global IT team supporting Houston and Galveston.
Is the IT Service Delivery Specialist position direct hire or contract?
This is a direct hire, full-time opportunity. As a direct hire placement, it is backed by the Frontline Source Group 5-Year Placement Warranty, which is 20 times longer than the 90-day industry standard guarantee.
What experience does the IT Service Delivery Specialist role require?
The role requires five plus years of IT support experience, preferably in a multinational organization, and a bachelor's degree in Information Technology or a related field is preferred. Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications is required.
What technical skills are needed for this role?
The role calls for familiarity with SQL-based applications, ITSM tools and ticketing systems, Active Directory, Office 365, and remote access tools, plus experience supporting Zoom and Microsoft Teams conferencing. Strong troubleshooting and customer service skills are essential.
Where is this IT Service Delivery Specialist role based?
The position supports both the Houston and Galveston office locations, and the candidate must be able to work from either site depending on support needs. It also includes occasional local or regional travel and offers the option to work from home one day per week.
What are the daily duties of this IT Service Delivery Specialist position?
Daily duties include on-site and remote IT support, installing and troubleshooting hardware, supporting conferencing tools, logging and resolving tickets, maintaining asset inventory, ensuring security and data privacy compliance, supporting onboarding and offboarding, and participating in local and global IT projects.
What benefits does this IT Service Delivery Specialist position offer?
The client offers a competitive salary with discretionary bonus, medical, dental, and vision insurance, generous paid time off and holidays, a 401k with six percent match, the option to work from home one day per week, and exposure to global IT operations with career development.
Does the employer sponsor work visas for this role?
No. This is an Equal Opportunity Employer, and candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas for this IT Service Delivery Specialist position.
How do I apply for the IT Service Delivery Specialist job in Houston?
Apply through our secure application process at frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group recruiter reviews every application and contacts qualified candidates directly.
What is the Frontline Source Group 5-Year Placement Warranty?
The 5-Year Placement Warranty backs every direct hire placement for five years, which is 20 times longer than the 90-day industry standard guarantee. Full details are available at frontlinesourcegroup.com/5year-placement-guarantee.html.
What IT and technology roles does Frontline Source Group fill?
Frontline Source Group recruits IT service delivery and desktop support specialists, systems administrators, network engineers, help desk technicians, and IT leadership. Learn more at frontlinesourcegroup.com/technology-it.html.
How does Frontline Source Group's pricing work?
Frontline Source Group publishes transparent pricing, which is rare in the staffing industry. Employers can review the engagement model and fee structure up front at frontlinesourcegroup.com/pricing.html.
