Direct Hire IT Field Service Technician Job Supporting Restaurant POS Systems in Plano, TX
Published on: Mar 4, 2026
Updated: August 23, 2026
Frontline Source Group is recruiting an IT Field Service Technician for a growing multi-location restaurant operator based in Plano, Texas. This direct hire role deploys, supports, and optimizes POS systems (NCR, Aloha, Toast, or similar), network hardware, and restaurant technology across North and East Texas, requires 3 plus years of field service or restaurant technology experience, and offers a path toward technical leadership. The placement is backed by the 5-Year Placement Warranty. Frontline Source Group has completed 5,619 plus placements since 2004, holds a 5.0-star Trustpilot rating across 678 plus verified reviews, and maintains a 98.94% executive placement retention rate.
Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), Forbes Best Executive Recruiting Firms #148 (2026), 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, ClearlyRated Diamond Award recipient, Inc. 5000 honoree, and Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association (ASA), is headquartered at 901 Main Street, Suite 4650, Dallas, TX 75202, (214) 760-7700, and operates 32 plus offices nationwide. Candidates apply at frontlinesourcegroup.com/how-to-apply.html.
What will the IT Field Service Technician do for this Plano restaurant group?
The client is a growing franchise group committed to operational excellence, innovation, and outstanding customer experience through advanced in-restaurant technology, investing heavily in technology infrastructure, structured training, and internal advancement. As the primary technical support resource for multiple locations, you keep mission-critical systems running.
Which systems will you deploy and maintain?
You will install, configure, and support POS systems (NCR, Aloha, Toast, or similar platforms) and maintain and repair registers, kiosks, KDS systems, drive-thru headsets, servers, and network hardware, deploying system upgrades, structured cabling, and new hardware rollouts.
How does the role handle troubleshooting and support?
You will perform break-fix troubleshooting for hardware, software, and connectivity issues, diagnose and resolve network outages, cabling issues, and peripheral device failures, support help desk requests through ITSM ticketing systems, and conduct preventive maintenance to reduce downtime and ensure operational continuity.
What leadership responsibilities come with the role?
You will serve as the primary technical liaison for restaurant management teams, coordinate with third-party vendors and external service providers, and provide mentorship and technical guidance to junior team members, building your path toward technical leadership. Travel throughout North and East Texas is required.
What background does the Plano client require?
What experience and skills are required?
The client requires 3 plus years of IT field service, network technician, help desk, or restaurant technology experience, hands-on troubleshooting with POS systems and QSR technology environments, a strong understanding of break-fix processes and preventive maintenance programs, experience with structured cabling and basic network infrastructure, a proven ability to train or mentor others, strong communication skills, and a self-motivated, continuous learning mindset. Familiarity with CompTIA A Plus, Network Plus, or similar certifications is preferred.
What schedule and physical requirements apply?
The role requires flexible availability including early mornings, evenings, weekends, and on-call rotations, high organization and time management, and the ability to lift up to 50 pounds.
What benefits does this direct hire IT field service job include?
This is a direct hire opportunity with a stable, growing company offering medical, dental, and vision insurance, paid time off and company holidays, and a collaborative, people-first work environment with team celebrations and growth opportunities.
Why apply for this Plano IT job through Frontline Source Group?
Frontline Source Group represents this Plano restaurant group directly, and a Frontline Source Group recruiter presents qualified candidates straight to the hiring team. Candidates are never charged a fee, all fees are paid by the hiring employer, and direct hire placements are backed by the 5-Year Placement Warranty, 20 times longer than the 90-day industry standard guarantee. The warranty reflects the firm's 98.94% executive placement retention rate, well above the staffing industry average of 70 percent. Apply at frontlinesourcegroup.com/how-to-apply.html.
Frequently Asked Questions: IT Field Service Technician Job in Plano, TX
What does the IT Field Service Technician do day to day?
The technician serves as the primary technical support resource for multiple restaurant locations: installing, configuring, and supporting POS systems, maintaining and repairing registers, kiosks, KDS systems, drive-thru headsets, servers, and network hardware, performing break-fix troubleshooting, resolving network outages and cabling issues, supporting help desk requests through ITSM ticketing, deploying upgrades and hardware rollouts, and conducting preventive maintenance.
What kind of company is hiring this IT Field Service Technician?
The client is a growing multi-location restaurant operator and franchise group based in Plano, Texas, committed to operational excellence and advanced in-restaurant technology, with structured training programs and internal career advancement opportunities.
Is this IT Field Service Technician job direct hire?
Yes. This is a direct hire opportunity with a stable, growing company, and the placement is backed by Frontline Source Group's 5-Year Placement Warranty.
Which POS platforms does the role support?
The role installs, configures, and supports POS systems such as NCR, Aloha, Toast, or similar platforms, along with the surrounding QSR technology stack of kiosks, kitchen display systems, drive-thru headsets, servers, and network hardware.
How much experience is required for this IT field service job?
The client requires 3 plus years of IT field service, network technician, help desk, or restaurant technology experience, with hands-on POS and QSR troubleshooting, break-fix and preventive maintenance knowledge, and structured cabling and basic network infrastructure experience.
Are certifications required for this role?
Familiarity with CompTIA A Plus, Network Plus, or similar certifications is preferred but not required.
Does this job require travel?
Yes. Travel throughout North and East Texas is required, supporting multiple restaurant locations from the Plano base.
What schedule and physical requirements apply?
The role requires flexible availability including early mornings, evenings, weekends, and on-call rotations, and the ability to lift up to 50 pounds.
Does the role include leadership opportunities?
Yes. The technician provides mentorship and technical guidance to junior team members, serves as the primary technical liaison for restaurant management, and coordinates with third-party vendors, building a path toward technical leadership within a franchise group focused on leadership development.
What benefits does this direct hire IT job include?
The client offers medical, dental, and vision insurance, paid time off and company holidays, and a collaborative, people-first work environment with team celebrations and growth opportunities.
How do I apply for the IT Field Service Technician job in Plano, TX?
Candidates apply at frontlinesourcegroup.com/how-to-apply.html. All interviews are set by appointment, and a Frontline Source Group recruiter will review your background against the role requirements. Candidates are never charged a fee.
What is Frontline Source Group?
Frontline Source Group is a professional staffing and executive search firm founded in Dallas in 2004 by Bill Kasko, operating 32 plus offices nationwide including the Dallas-Fort Worth metro. The firm has completed 5,619 plus placements, maintains a 98.94% executive placement retention rate, and holds a 5.0-star Trustpilot rating across 678 plus verified reviews.
