Who Is Hiring an Intake Customer Service Coordinator in San Antonio?

Published on: Feb 13, 2026

A home health care company in San Antonio, TX is hiring an Intake Customer Service Coordinator on a contract-to-hire basis, and Frontline Source Group is running the search. You'd be the first voice new clients and employees hear, making outbound calls, collecting their information, and keeping intake paperwork accurate. Bilingual Spanish is preferred. Frontline Source Group has completed more than 5,619 placements since 2004, holds a 5.0-star Trustpilot rating across 683 verified reviews, and backs every direct hire with the 5-Year Placement Warranty, which is 20 times longer than the 90-day guarantee most of the industry offers.

Forbes has named Frontline Source Group one of America's Best Professional Recruiting Firms nine years in a row (2018 to 2026) and ranked it #148 on the 2026 Best Executive Recruiting Firms list. The firm is a 9-time ClearlyRated Best of Staffing winner for both client and talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. It's also a member of the American Staffing Association, runs 32 plus offices nationwide, and holds a 98.94% executive retention rate on placements.

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What does this Intake Customer Service Coordinator job in San Antonio involve?

You'd own the intake process from the first phone call to a complete, compliant file. Half the job is on the phone: reaching out to new clients and employees, gathering what's needed, answering questions, and following up. The other half is making sure the paperwork is right, the tracking reports are current, and nothing falls through the cracks before a client is handed off to a service advisor. It's a customer service role, not a clinical one, and it suits someone who's organized, patient, and good with people.

What kind of company is hiring?

The client is a home health care services company in San Antonio, TX. Frontline Source Group doesn't publish client names on open searches, but your recruiter will share the company's name once your background lines up with the role. The position starts on a contract basis with the goal of hiring the right person on permanently.

What will you do on the phones?

• Make initial outbound calls to collect information and start the intake process for new clients and employees
• Build rapport so people feel comfortable and speak openly
• Answer client questions and give clear, helpful guidance
• Make follow-up calls to clarify details or offer more help
• Record client responses and data accurately
• Meet daily and weekly call volume and data collection goals
• Follow data privacy and confidentiality rules on every call

What paperwork and records will you handle?

• Process new clients and employees using the company's intake procedures
• Review and process forms according to program rules and compliance standards
• Keep client files and records accurate and complete
• Update tracking reports every day
• Request service plans from coordinators as needed
• Send out communications about missing documentation
• Help clients complete their documentation and budget adjustments
• Support smooth client transfers to service advisors
• Work with teammates to improve client engagement and help build tools that make intake easier
• Follow federal, state, and company policies and regulations

Who is the company looking for?

Someone with a year or two on the phones who stays calm, listens well, and keeps their notes clean. You don't need a degree. The company cares more about how you treat people and how carefully you handle their information.

What experience and skills are required?

• A high school diploma or GED
• 1 to 2 years of call center experience, ideally in healthcare customer service
• Bilingual in English and Spanish (preferred)
• The ability to work on your own and as part of a team
• Strong time management, organization, and attention to detail
• Good interpersonal skills, especially active listening
• Clear written and verbal communication

How much does speaking Spanish help?

A lot. Spanish isn't required, but it's preferred, and in San Antonio a big share of the people you'd be calling may be more comfortable in Spanish. If you're bilingual, put it at the top of your resume and mention how you've used it at work, like handling calls or helping customers fill out forms.

Do you need healthcare experience?

It helps, but it isn't a must. The company is ideally looking for call center experience in healthcare customer service, so if you've worked intake, scheduling, or member services for a clinic, insurer, or care provider, lead with that. If your call center background is in another industry, highlight the parts that carry over: high call volume, careful data entry, and handling private information.

How do you apply for this Intake Customer Service Coordinator position?

Apply through Frontline Source Group at frontlinesourcegroup.com/how-to-apply.html. There's never a fee to candidates. Our interview instructions explain what to expect, and our skills testing page covers how assessments work, which is a good way to show your typing and data entry skills.

What happens after you apply?

A Frontline Source Group recruiter reviews every application against what the company has asked for. If your background fits, the recruiter will talk with you about your call center experience, your comfort with documentation, and your language skills. Candidates who move forward are presented to the company with a summary of their background, and the recruiter handles interviews, feedback, and contract setup from there. Once you're working, our Candidate Ambassador page explains who to contact about payroll, time cards, and benefits.

Why work with Frontline Source Group in San Antonio?

Frontline Source Group places customer service, call center, and administrative professionals with San Antonio employers through its San Antonio office. You can learn more about our customer service staffing and administrative staffing practices, and browse more career resources on our candidates page. If a contract role converts to a permanent hire, that placement is covered by the 5-Year Placement Warranty.

If you're an employer in San Antonio looking for customer service or intake help, you can submit a request at frontlinesourcegroup.com/employer-request-form.html and review our engagement terms at frontlinesourcegroup.com/pricing.html. More current openings are on our recent placements page.

Frequently Asked Questions: Intake Customer Service Coordinator, San Antonio, TX

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