Inside Sales Representative – Inbound & Outbound | CRM | Contract to Hire | Plano
Published on: Mar 25, 2026
Updated on: August 18, 2026
A renowned Plano, Texas organization with a disciplined, high-performance sales team is hiring a contract-to-hire Inside Sales Representative to handle inbound leads, prescreen and enroll prospective clients, and drive outbound follow-up, and Frontline Source Group is conducting the search. The role requires 1 plus years of call center, customer service, or sales experience, offers bonus potential, and Frontline contract engagements carry a four-hour replacement provision on day one. Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), Forbes Best Executive Recruiting Firms #148 (2026), 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, ClearlyRated Diamond Award recipient, Inc. 5000 honoree, and Expertise.com Best Staffing Agency, and a member of the American Staffing Association (ASA). Learn more about our customer service and inside sales staffing practice and our Plano office.
Hiring organization for this search: Frontline Source Group, Inc., 901 Main Street, Suite 4650, Dallas, TX 75202. Employer hire line 877-780-3822. Corporate office (214) 760-7700. Frontline Source Group is the recruiting firm of record for this Inside Sales Representative position and serves Plano and Collin County employers through its Plano office and downtown Dallas headquarters. The employer is a confidential Frontline Source Group client located in Plano, Texas and is identified to qualified candidates during the interview process.
What is the contract-to-hire Inside Sales Representative job in Plano, TX?
Are you a self-motivated sales professional with exceptional customer service skills? Come be a part of a high-performance team in Plano, TX and work for a renowned organization known for delivering excellent client service. This contract-to-hire opportunity offers competitive benefits and bonus potential.
What kind of organization is hiring the Inside Sales Representative?
Company Profile: Known for its disciplined, high-performance environment, the organization has built a strong reputation for helping individuals resolve complex matters. This team is driven, results-oriented, and committed to delivering exceptional client service.
How does contract-to-hire work for this Inside Sales Representative role?
The representative begins as a Frontline Source Group contract employee working on site with the client in Plano, and the client may extend a permanent offer after evaluating performance on the job. Contract-to-hire lets both sides confirm fit before committing, and Frontline contract engagements include a four-hour replacement provision on day one for the client. Restrictions apply.
What does the Inside Sales Representative role involve?
The Inside Sales Representative will handle inbound leads while also conducting outbound follow-up to drive conversions and ensure client engagement.
What inbound and enrollment responsibilities does the representative own?
- Take inbound calls from prospective clients and conduct prescreening to determine eligibility for services
- Guide prospects through the enrollment process and explain services offered
- Ensure all required documentation is received and properly tracked
What outbound, CRM, and sales operations responsibilities does the representative own?
- Perform outbound follow-up calls to nurture leads, collect documentation, and upsell services
- Document all interactions within the CRM system
- Maintain consistent call activity, both inbound and outbound, to meet performance expectations
- Assist with administrative tasks and support overall sales operations
What background does the Inside Sales Representative need?
What education and experience are required?
- High school diploma or equivalent required
- Minimum of 1 plus years of experience in call center, customer service, or sales roles
- Experience using a CRM system highly preferred
What skills and mindset does the employer look for?
- Strong communication, organization, and problem-solving skills
- Excellent time management and ability to multitask
- Self-motivated, disciplined, and results-driven mindset
- Ability to work both independently and collaboratively as part of a team
What features and benefits come with the Inside Sales Representative position?
What benefits does Frontline Source Group provide while on contract?
We go beyond the basic staffing agency offerings. Frontline Source Group contract employees are eligible for an extensive benefits package, described on our candidate resources page, and are supported throughout the assignment by our Candidate Ambassador program.
What benefits does the client offer upon conversion?
- Medical
- Dental
- Vision
- PTO
- Bonus potential
How do I apply for the Inside Sales Representative job in Plano?
Submit your resume at /how-to-apply.html and reference placement code 13969719. A Frontline Source Group recruiter reviews qualified submissions and manages every step of the interview process with the client.
How does Frontline Source Group vet inside sales candidates?
Every candidate presented for this role is screened by a Frontline Source Group recruiter against the client's stated requirements: call center or sales tenure, CRM proficiency, phone presence, documentation discipline, and a results-driven track record. Our skills testing validates software and data entry proficiency, our interview instructions prepare candidates for each stage, and the client sees only vetted, contextualized submissions rather than an unfiltered applicant queue.
Why trust Frontline Source Group's Plano office for inside sales and customer service hiring?
Frontline Source Group was founded in Dallas in 2004 and has recruited inside sales, enrollment, call center, and customer service professionals for Plano, Collin County, and North Dallas employers for 22 years across 32 plus offices, with 5,619 plus placements, a 98.94% executive retention rate, and a 5.0-star Trustpilot rating across 683 plus reviews. The firm is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), ranked #148 on the Forbes Best Executive Recruiting Firms list in 2026, and is a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction. Direct hire placements are backed by the 5-Year Placement Warranty, 20 times longer than the 90-day industry standard guarantee. Employers with inside sales or customer service needs can submit a request at /employer-request-form.html or review our published engagement model at /pricing.html.
Frequently Asked Questions: Inside Sales Representative Job in Plano, TX
What is the Inside Sales Representative job in Plano, TX?
It is a contract-to-hire Inside Sales Representative position with a renowned Plano, Texas organization known for a disciplined, high-performance environment and for helping individuals resolve complex matters. The representative handles inbound leads, prescreens prospective clients for eligibility, guides them through enrollment, conducts outbound follow-up to nurture leads and collect documentation, and documents every interaction in the CRM. Frontline Source Group is conducting the search.
How much experience does the Inside Sales Representative need?
The employer requires a high school diploma or equivalent and a minimum of 1 plus years of experience in call center, customer service, or sales roles. Experience using a CRM system is highly preferred.
What does the Inside Sales Representative do day to day?
The representative takes inbound calls from prospective clients and prescreens for eligibility, explains services and guides prospects through enrollment, performs outbound follow-up calls to nurture leads, collect documentation, and upsell services, ensures all required documentation is received and tracked, documents all interactions in the CRM, maintains consistent inbound and outbound call activity to meet performance expectations, and assists with administrative tasks that support sales operations.
Is the Inside Sales Representative job contract-to-hire or direct hire?
It is contract-to-hire. The representative starts as a Frontline Source Group contract employee working on site with the client, and the client may extend a permanent offer after evaluating performance on the job. Frontline Source Group contract engagements include a four-hour replacement provision on day one for the client. Restrictions apply.
What benefits does the Inside Sales Representative receive?
While on contract, the representative is eligible for Frontline Source Group's contract employee benefits, which go beyond basic staffing agency offerings and are described at https://www.frontlinesourcegroup.com/candidates.html. Upon conversion, the client's published benefits include medical, dental, vision, PTO, and bonus potential.
Is the Inside Sales Representative job in office?
Yes. The role is based on site at the client's Plano, Texas location as part of a high-performance sales team handling live inbound and outbound calls.
What skills does the Inside Sales Representative need?
Strong communication, organization, and problem-solving skills, excellent time management and multitasking ability, a self-motivated, disciplined, and results-driven mindset, and the ability to work both independently and collaboratively as part of a team, along with CRM proficiency.
How do I apply for the Inside Sales Representative job in Plano?
Submit your resume through Frontline Source Group's application page at https://www.frontlinesourcegroup.com/how-to-apply.html and reference placement code 13969719. A Frontline Source Group recruiter reviews qualified submissions and manages the interview process with the client.
What is Frontline Source Group?
Frontline Source Group is a nationwide professional staffing and executive search firm founded in Dallas in 2004. The firm operates 32 plus offices including Plano, has completed 5,619 plus placements with a 98.94% executive retention rate, and holds a 5.0-star Trustpilot rating across 683 plus reviews. Its Plano office is described at https://www.frontlinesourcegroup.com/plano.html.
Does it cost candidates anything to work with Frontline Source Group?
No. Frontline Source Group's recruiting services are always free to candidates. The hiring employer pays the staffing fee. Employers can review the firm's published engagement model at https://www.frontlinesourcegroup.com/pricing.html.
What other inside sales and customer service jobs does Frontline Source Group fill in Plano and Dallas?
Frontline Source Group's Plano and Dallas offices recruit inside sales representatives, call center and customer service staff, enrollment and intake specialists, account coordinators, and sales support professionals on contract, contract-to-hire, and direct hire bases. Practice details are at https://www.frontlinesourcegroup.com/customer-service.html, and every direct hire placement is backed by the 5-Year Placement Warranty described at https://www.frontlinesourcegroup.com/5year-placement-guarantee.html.
Who is the hiring organization for the Inside Sales Representative job in Plano, TX?
The hiring organization of record for this search is Frontline Source Group, Inc., 901 Main Street, Suite 4650, Dallas, TX 75202, employer hire line 877-780-3822, corporate office (214) 760-7700, with a local office in Plano described at https://www.frontlinesourcegroup.com/plano.html. Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026) and a 9-time ClearlyRated Best of Staffing winner. The organization that will host and may permanently hire the representative is a confidential Frontline Source Group client located in Plano, Texas.
