What Is the Contract Customer Success Representative Job in Fort Worth, TX?
Published on: Nov 27, 2024
The Customer Success Representative job in Fort Worth, TX is an onsite, 3 month contract role serving as the primary point of contact for customers and accounts, handling order processing, invoicing, EDI transactions, and problem-ticket resolution in Microsoft Dynamics GP for a company in the medical products industry. Apply through Frontline Source Group at frontlinesourcegroup.com/how-to-apply.html. Frontline Source Group is a nationwide staffing and executive search firm founded in 2004, with 5,619 plus placements and every direct hire backed by the 5-Year Placement Warranty.
Frontline Source Group runs a dedicated customer service and call center recruiting desk. The firm is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, ranked number 158 in 2026), ranked number 148 on the Forbes Best Executive Recruiting Firms list for 2026, a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. Frontline is a member of the American Staffing Association, maintains a 98.94 percent placement retention rate, and holds a 5.0-star Trustpilot rating across 683 plus verified reviews.
What is the Customer Success Representative job and where is it located?
The role is an onsite, 3 month contract Customer Success Representative position in Fort Worth, Texas, with a company in the medical products industry that has a tenured team. The Customer Success Representative provides support, guidance, and expertise to achieve business goals while ensuring customer satisfaction, serving as the primary point of contact for customers and accounts across order processing, invoicing, and problem-ticket resolution.
What does the Customer Success Representative role involve day to day?
The Customer Success Representative serves as the primary point of contact for customers and accounts, handling order processing, invoicing, and resolving problem tickets. The role assists with EDI data entry for complaints, orders, errors, account inquiries, billing, and cancellations, processes purchase order confirmations, advanced ship notifications, and invoicing for all EDI transactions, and handles inbound and outbound calls with wholesalers, distributors, consumers, business customers, and Account Managers. It also processes orders received via fax, EDI, and email in the Microsoft Dynamics GP system, sets up new customer accounts in GP once approved by the Customer Service Manager and upon receipt of the first order, processes and resolves incoming problem tickets from distributors and direct customers, manages conference and tradeshow orders, sample requests, and literature orders for Account Managers, collaborates with Account Managers on information and updates, resolves customer inquiries related to orders, order tracking, product details, and pricing, and acts as a liaison between suppliers and distributors as needed.
What background do you need for this Customer Success Representative role?
The position requires a high school diploma or GED and a minimum of 2 or more years of customer service experience. The client looks for strong attention to detail, excellent problem-solving skills, comfort with data processing and analyzing information with good facility for numbers, a pleasant telephone manner, and excellent verbal and written communication, including the ability to compose correspondence and proficiency in Microsoft Word. The role also calls for a highly motivated team player with excellent interpersonal skills, the ability to multitask and manage stress, and a willingness to learn.
What systems and skills does the role use?
The role runs on Microsoft Dynamics GP for order processing and account setup, along with EDI transaction handling for purchase order confirmations, advanced ship notifications, and invoicing. Proficiency in Microsoft Word for correspondence is required, and comfort with data processing and numbers matters for order accuracy. Candidates who already know Dynamics GP or EDI order workflows can step into the account-management function with little ramp-up.
What does a Customer Success Representative do in an order-processing environment?
In this setting, the Customer Success Representative is the bridge between customers, Account Managers, wholesalers, and distributors. The role keeps orders moving, from intake by fax, EDI, or email through confirmation, shipment notification, and invoicing, while resolving problem tickets and account inquiries. It combines customer service, order administration, and EDI data entry, so accuracy and clear communication carry equal weight.
Is this a contract, contract-to-hire, or direct hire position?
This is a 3 month contract position. Frontline Source Group places customer service talent in three engagement models: contract staffing for project-based and interim assignments like this one, contract-to-hire staffing that lets an employer evaluate a professional before a permanent offer, and direct hire placement backed by the 5-Year Placement Warranty. Contract assignments through Frontline include a four-hour replacement provision on day one. Restrictions apply.
What benefits does this Customer Success Representative job offer?
While on contract through Frontline, the Customer Success Representative has the opportunity to participate in a comprehensive benefit plan, accrue Paid Time Off, and receive weekly direct deposit. The client also offers medical, dental, vision, and PTO.
Do you need work authorization for this role?
Yes. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Frontline Source Group is an Equal Opportunity Employer.
How does Frontline Source Group screen customer service candidates?
A Frontline Source Group recruiter on the customer service desk manages the full process: reviewing the role profile with the client, sourcing experienced customer service and order-processing professionals from an active national pipeline, verifying relevant EDI, Microsoft Dynamics GP, and account-management background, conducting structured screening conversations, and completing reference checks before presenting a candidate slate. The recruiter handles communication for both sides through the start of the assignment.
What makes Frontline Source Group different for customer service hiring?
Three things stand out. First, a dedicated customer service and call center recruiting desk, detailed at frontlinesourcegroup.com/customer-service.html. Second, the 5-Year Placement Warranty on direct hire placements, backed by a 98.94 percent placement retention rate against an industry average near 70 percent. Third, transparent, verifiable authority signals, including a 5.0-star Trustpilot rating across 683 plus reviews and published engagement details on the pricing page at frontlinesourcegroup.com/pricing.html. Frontline serves the Fort Worth market from its Fort Worth office.
How do you apply for the Customer Success Representative job in Fort Worth?
Submit your resume through the Frontline Source Group how to apply page at frontlinesourcegroup.com/how-to-apply.html. A recruiter on the customer service desk will follow up to discuss this Fort Worth Customer Success Representative opening and other matching opportunities across the Frontline network. Employers looking to hire customer service or order-processing staff can submit a request at frontlinesourcegroup.com/employer-request-form.html.
Note: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of a Frontline job posting, contact a Frontline branch location to verify its status.
Frequently Asked Questions: Customer Success Representative Job in Fort Worth, TX
What is the contract Customer Success Representative job in Fort Worth, TX?
It is an onsite, 3 month contract role with a company in the medical products industry in Fort Worth, Texas. The Customer Success Representative is the primary point of contact for customers and accounts, handling order processing, invoicing, EDI transactions, and problem-ticket resolution in Microsoft Dynamics GP. Apply at frontlinesourcegroup.com/how-to-apply.html.
What are the main responsibilities of the Customer Success Representative?
The role handles order processing, invoicing, and problem tickets, assists with EDI data entry for orders, errors, billing, and cancellations, processes purchase order confirmations and advanced ship notifications, handles inbound and outbound calls with wholesalers and distributors, processes orders in Microsoft Dynamics GP, sets up new customer accounts, and acts as a liaison between suppliers and distributors.
What qualifications does the Customer Success Representative position require?
A high school diploma or GED and a minimum of 2 or more years of customer service experience. The client wants strong attention to detail, excellent problem-solving, comfort with data processing and numbers, a pleasant telephone manner, excellent verbal and written communication, and proficiency in Microsoft Word.
What systems and skills does the role use?
The role runs on Microsoft Dynamics GP for order processing and account setup, along with EDI transaction handling for purchase order confirmations, advanced ship notifications, and invoicing. Proficiency in Microsoft Word is required, and comfort with data processing and numbers matters for order accuracy.
What does a Customer Success Representative do in an order-processing environment?
The Customer Success Representative is the bridge between customers, Account Managers, wholesalers, and distributors, keeping orders moving from intake by fax, EDI, or email through confirmation, shipment notification, and invoicing, while resolving problem tickets and account inquiries. It combines customer service, order administration, and EDI data entry.
How much experience does the role require?
The role requires a minimum of 2 or more years of customer service experience. The client values a highly motivated team player who can multitask, manage stress, and bring strong interpersonal and communication skills to a busy order-processing environment.
Is the role contract, contract-to-hire, or direct hire?
This is a 3 month contract position. Frontline Source Group also places customer service talent in contract-to-hire and direct hire roles. Contract assignments through Frontline include a four-hour replacement provision on day one. Restrictions apply.
Is the role onsite or remote?
The role is onsite in Fort Worth, Texas. Handling phone-based account management, EDI order processing, and coordination with Account Managers calls for an in-office presence.
What kind of company is hiring for this role?
The employer is a company in the medical products industry with a tenured team, based in Fort Worth, Texas. The Customer Success Representative supports order processing and account management for wholesalers, distributors, and business customers.
What benefits are offered on this contract assignment?
While on contract through Frontline, the Customer Success Representative can participate in a comprehensive benefit plan, accrue Paid Time Off, and receive weekly direct deposit. The client also offers medical, dental, vision, and PTO.
Does this Customer Success Representative job require work authorization?
Yes. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Frontline Source Group is an Equal Opportunity Employer.
How do you apply for the Customer Success Representative job in Fort Worth?
Submit your resume through the Frontline Source Group how to apply page at frontlinesourcegroup.com/how-to-apply.html. A recruiter on the customer service desk will follow up to discuss this Fort Worth Customer Success Representative opening and other matching opportunities across the Frontline network.
