Who Is Hiring a Customer Service Specialist in Scottsdale, AZ?
Published on: Jan 6, 2026
A professional services company in Scottsdale, AZ that has been in business for more than 20 years is hiring a Customer Service Specialist on a contract-to-hire basis, and Frontline Source Group is running the search. You'd build relationships with customers, help run live courses and events, and keep a growing community engaged. Frontline Source Group has completed more than 5,619 placements since 2004, holds a 5.0-star Trustpilot rating across 683 verified reviews, and backs every direct hire with the 5-Year Placement Warranty, which is 20 times longer than the 90-day guarantee most of the industry offers.
Forbes has named Frontline Source Group one of America's Best Professional Recruiting Firms nine years in a row (2018 to 2026) and ranked it #148 on the 2026 Best Executive Recruiting Firms list. The firm is a 9-time ClearlyRated Best of Staffing winner for both client and talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. It's also a member of the American Staffing Association, runs 32 plus offices nationwide, and holds a 98.94% executive retention rate on placements.
What does this Customer Service Specialist job in Scottsdale involve?
This isn't a sit-in-a-queue support job. The company runs personal and professional development programs, and your job is to make customers feel welcomed, supported, and connected from the moment they join. You'd greet people at live courses and calls, check in with them between sessions, keep conversations going in the online community, and help them find their next step with the company. If you like people and get energy from a room full of them, this role will suit you.
What kind of company is hiring?
The client is an established professional services company in Scottsdale, AZ that has been operating for more than 20 years. It focuses on growth and personal development, and it describes its workplace as high-energy and people-centered. Frontline Source Group doesn't publish client names on open searches, but your recruiter will share the company's name once your background lines up with the role.
What will you do day to day?
- Serve as a main point of contact for customers, delivering a great experience across programs and events
- Support live courses, calls, and events by welcoming customers, setting the tone, and making sure everything and everyone is ready
- Build long-term customer relationships through regular check-ins and accountability support
- Engage customers on social media and internal platforms to strengthen the community
- Educate customers about continued development opportunities, referrals, and enrollment options
- Track customer engagement, keep accurate records, and join team planning and debrief sessions
- Provide administrative and operational support so customer-facing activities run smoothly
Is there a sales or enrollment side to the job?
A light one. Part of the role is helping existing customers learn about further programs, referrals, and enrollment options. It's relationship-driven, not a cold-calling or quota-heavy sales job. If you've done customer success work where renewals or upgrades came from building trust, that experience translates well here.
Who is the company looking for?
A warm, confident people person with a couple of years of customer-facing experience. The company cares a lot about presence: how you greet someone, how you follow up, and whether customers come away feeling like someone was in their corner.
What experience and skills are required?
- 2 or more years in customer service, customer support, customer success, or another client-facing role
- Experience supporting live events, programs, or customer communities (preferred)
- Strong communication skills with a warm, confident, professional presence
- Comfort learning new systems, databases, and internal processes
Does live event experience matter?
It's preferred, and it'll help you stand out. If you've checked in guests, run a registration table, hosted a webinar, moderated an online group, or helped with a workshop, mention it. The company wants someone who can set the tone in a room or on a call, so any time you've been the welcoming face of an event counts.
What benefits come with the Customer Service Specialist role?
While you're on contract, you're eligible for Frontline Source Group's candidate benefits, which go further than what a lot of staffing firms offer. Our Candidate Ambassador page explains who to contact about payroll, time cards, and benefits while you're on assignment. Once the company hires you on permanently, its own package includes:
- Paid time off and paid holidays
- Medical, dental, and vision coverage
- Career growth and advancement opportunities
- Ongoing personal and professional development programs
Pay is discussed directly with qualified candidates by a Frontline Source Group recruiter.
How do you apply for this Scottsdale Customer Service Specialist position?
Apply through Frontline Source Group at frontlinesourcegroup.com/how-to-apply.html. There's never a fee to candidates. Our interview instructions explain what to expect, and our skills testing page covers how assessments work.
What happens after you apply?
A Frontline Source Group recruiter reviews every application against what the company has asked for. If your background fits, the recruiter will talk with you about your customer-facing experience, any events or communities you've supported, and how you like to work with people. Candidates who move forward are presented to the company with a summary of their background, and the recruiter handles interviews, feedback, and contract setup from there.
Why work with Frontline Source Group in Scottsdale?
Frontline Source Group places customer service, customer success, and administrative professionals with employers across the Phoenix area through its Scottsdale and Phoenix offices. You can learn more about our customer service staffing and administrative staffing practices, and browse more career resources on our candidates page. If a contract role converts to a permanent hire, that placement is covered by the 5-Year Placement Warranty.
If you're an employer in Scottsdale looking for customer service or client engagement talent, you can submit a request at frontlinesourcegroup.com/employer-request-form.html and review our engagement terms at frontlinesourcegroup.com/pricing.html. More current openings are on our recent placements page.
Frequently Asked Questions: Customer Service Specialist, Scottsdale, AZ
Who is hiring a Customer Service Specialist in Scottsdale, AZ?
An established professional services company in Scottsdale, AZ, in business for more than 20 years, is hiring a Customer Service Specialist, and Frontline Source Group is managing the search. A recruiter shares the company's name with candidates whose experience matches the role.
Is this Customer Service Specialist job contract or permanent?
It's contract-to-hire. You start on contract through Frontline Source Group with the opportunity to be hired on permanently by the company.
What does this Customer Service Specialist do?
They build relationships with customers, support live courses, calls, and events, engage the customer community online, share continued development and enrollment options, track engagement, and provide administrative support for customer-facing activities.
How much experience is required?
The company is looking for 2 or more years in customer service, customer support, customer success, or another client-facing role.
Do I need live event experience?
It's preferred but not required. Experience supporting live events, programs, webinars, or customer communities will help your application stand out.
Is this a sales job?
Not primarily. The role includes educating existing customers about further programs, referrals, and enrollment options, but it's built around relationships and customer experience rather than cold outreach.
Will I work with social media in this role?
Yes. Part of the job is engaging customers through social media and the company's internal platforms to build community and connection.
What kind of company is this?
It's a professional services company focused on personal and professional development, with a high-energy, people-centered culture and more than 20 years in business.
What benefits come with this Customer Service Specialist job?
On contract, you're eligible for Frontline Source Group's candidate benefits. Once hired on permanently, the company offers paid time off and holidays, medical, dental, and vision coverage, career growth opportunities, and ongoing development programs.
What is the pay for this Customer Service Specialist position?
Pay isn't published for this search. A Frontline Source Group recruiter discusses compensation directly with qualified candidates.
How do I apply for the Customer Service Specialist job in Scottsdale?
Apply at frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group recruiter reviews every application and reaches out to candidates whose background fits the role.
Does Frontline Source Group charge candidates a fee?
No. Frontline Source Group never charges candidates. The hiring company pays for the search.
