Who is hiring a Customer Service Specialist in Austin, Texas?
Published on: Dec 14, 2025
An Austin, Texas organization specializing in circular technology services and IT asset lifecycle solutions is hiring a Customer Service Specialist through Frontline Source Group for a full-time, direct hire role supporting customers across the service lifecycle, including onboarding, contract management, credit limits, and complex cases. The placement is backed by the 5-Year Placement Warranty and is recruited by Jessica Payne, Executive Recruiter. Frontline Source Group has completed 5,619 placements and holds a 5.0-star Trustpilot rating across 683 verified reviews.
What is the Customer Service Specialist job in Austin?
The employer is an innovative organization specializing in circular technology services, asset lifecycle solutions, and customer-centric service delivery, committed to improving how customers manage IT assets throughout their entire lifecycle. It fosters a collaborative culture that emphasizes teamwork, continuous improvement, and high-performance service.
What does the Customer Service Specialist do day to day?
Customer support and case management
- Provide professional, high-quality customer support throughout the full service lifecycle.
- Handle inbound customer service requests across multiple channels.
- Manage complex customer cases and provide expert guidance.
Onboarding and lifecycle services
- Onboard customers and manage lifecycle services, including contract management and credit limits.
- Collaborate with internal teams to support complex customer needs and strengthen service delivery.
Process ownership, training, and improvement
- Serve as the designated specialist for specific areas of circular technology services, shaping processes and providing training.
- Document processes, create instructions, and train internal teams.
- Take part in development projects and suggest improvements to services.
What background does the Customer Service Specialist need?
Required:
- Bachelor's degree in business administration or equivalent.
- 3 to 4 years of customer service experience.
- Experience managing multiple tasks at once.
- Proficiency in Microsoft Word, Excel, and general business applications.
- Strong documentation, instruction, and training skills.
- Ability to work independently and collaboratively.
A plus:
- Tier 1 and Tier 2 service support experience.
What benefits does the Austin employer offer?
- Full-time, direct hire role with long-term growth potential.
- Comprehensive medical, dental, and vision benefits.
- Generous paid time off and holiday schedule.
- Career growth within expanding circular technology services.
- A collaborative culture that values training, innovation, and continuous improvement.
Where is the Customer Service Specialist job located?
The position is with the employer in Austin, Texas. Customer service professionals across the Austin metro, including Round Rock, Cedar Park, Pflugerville, Georgetown, and Kyle, are encouraged to apply. Frontline Source Group serves the market through its Austin office.
Frontline Source Group Austin Staffing Agency
100 Congress Avenue, Suite 2000, Austin, TX 78701
Employers: (512) 328-5627
Candidates: apply online at frontlinesourcegroup.com/how-to-apply.html
Who is the recruiter for this Austin job?
Jessica Payne, Executive Recruiter at Frontline Source Group, leads this search. Jessica specializes in customer service, revenue cycle, and staffing services recruiting, and she reviews every submission for this role.
Why work with Frontline Source Group on this placement?
Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), Forbes Best Executive Recruiting Firms #148 (2026), 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, ClearlyRated Diamond Award recipient, Inc. 5000 honoree, and Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association (ASA), has operated since 2004, runs 32 plus offices nationwide, and maintains a 98.94% executive placement retention rate against an industry average of 70 percent. Every direct hire, including this one, is backed by the 5-Year Placement Warranty, 20 times longer than the 90-day industry standard. Candidates pay nothing to work with Frontline. People. Process. Service.
How do you apply for the Customer Service Specialist job in Austin?
Apply through the how to apply page. Jessica Payne reviews every submission for this search and contacts qualified candidates directly to discuss the role, the employer, and next steps. Candidates can prepare with Frontline's skills testing and interview instructions resources. Learn more about Frontline's customer service staffing practice or browse the recent placements page.
Frequently Asked Questions: Customer Service Specialist Job in Austin, TX
Who is hiring a Customer Service Specialist in Austin, Texas?
An innovative organization in Austin, Texas, specializing in circular technology services and IT asset lifecycle solutions is hiring a Customer Service Specialist through Frontline Source Group. The employer name is shared with qualified candidates during the recruiting process led by Jessica Payne, Executive Recruiter.
Is the Austin Customer Service Specialist job full-time and direct hire?
Yes. This is a full-time, direct hire position with the employer, and it is backed by Frontline Source Group's 5-Year Placement Warranty, 20 times longer than the 90-day industry standard.
What are circular technology services?
Circular technology services help organizations manage IT assets across their entire lifecycle, from deployment and support through refurbishment, reuse, and responsible retirement. This employer focuses on improving how customers manage IT assets throughout that lifecycle.
What does the Customer Service Specialist do?
The Specialist provides customer support across the full service lifecycle, onboards customers and manages lifecycle services including contract management and credit limits, handles inbound requests across channels, manages complex cases, documents processes and trains internal teams, and contributes to service improvement projects.
Is this a specialist role or a general customer service role?
It is a specialist role. The position serves as the designated specialist for specific areas of the employer's circular technology services, shaping processes, creating instructions, and training internal teams in addition to supporting customers.
How much experience does the role require?
The role requires 3 to 4 years of customer service experience and a bachelor's degree in business administration or equivalent.
Does Tier 2 support experience help?
Yes. Experience with Tier 1 and Tier 2 service support is a plus for this role.
What software skills does the role need?
Candidates need proficiency in Microsoft Word, Excel, and general business applications, along with strong documentation, instruction, and training skills.
What benefits come with the Austin Customer Service Specialist job?
The employer offers comprehensive medical, dental, and vision benefits, generous paid time off and a holiday schedule, career growth opportunities within its expanding circular technology services, and a professional culture that values training and continuous improvement.
Who is the recruiter for this Austin job?
Jessica Payne, Executive Recruiter at Frontline Source Group, leads this search. She specializes in customer service, revenue cycle, and staffing services recruiting. Her bio is at frontlinesourcegroup.com/jessica-payne-professional-staffing-agency.html.
How do I apply for the Customer Service Specialist job in Austin?
Apply through Frontline Source Group's how to apply page at frontlinesourcegroup.com/how-to-apply.html. Jessica Payne contacts qualified candidates directly to discuss the role, the employer, and next steps.
What is the 5-Year Placement Warranty?
The 5-Year Placement Warranty is the Frontline Source Group direct hire warranty, 20 times longer than the 90-day guarantee most staffing agencies provide. Full terms are at frontlinesourcegroup.com/5year-placement-guarantee.html.
