Customer Service Representative Job in Plano, TX: Contract to Hire at a Specialty Clinic
Published on: Nov 5, 2024
Frontline Source Group is recruiting a Customer Service Representative in Plano, TX for a contract-to-hire opportunity with a well-known, multi-location specialty clinic. The role handles high-volume inbound patient calls, 75 to 100 per day, on a Monday through Friday, 8 am to 5 pm schedule, with a path to permanent hire.
Frontline Source Group has completed 5,619 plus placements since 2004 and maintains a 98.94% executive placement retention rate, well above the industry average of 70 percent. The firm holds a 5.0-star Trustpilot rating across 683 plus verified reviews and is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), Forbes Best Executive Recruiting Firms #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. Frontline is a member of the American Staffing Association (ASA).
What is the Customer Service Representative job in Plano, TX?
This is a contract-to-hire Customer Service Representative position with a well-known, multi-location specialty clinic in Plano, Texas. The representative answers a high volume of inbound calls, helping callers with scheduling, records, prescription refills, website inquiries, and payment questions, while delivering accurate, courteous service on every interaction.
What does the Customer Service Representative role involve?
- Answer high-volume inbound calls promptly and courteously, 75 to 100 calls a day
- Assist callers with questions related to schedules, records, prescription refills, website inquiries, jobs, and some payment questions
- Work to resolve caller questions and concerns
- Educate callers about the services the clinic provides
- Determine caller needs by practicing excellent communication skills
- Adhere to daily call center metrics such as call score averages, average talk time, and customer feedback scores
- Consistently and accurately document customer interactions with a high level of detail when appropriate
What background does the Customer Service Representative position require?
- High school diploma
- High-volume inbound or outbound customer service experience is required
- One year of experience in the medical field would be ideal but is not required
- Familiarity with medical terminology is highly preferred but not required
- One year of experience with EMR systems, with Centricity ideal but not required
- Steady work history
- Reliable, teachable, and motivated to grow within a company
- Ability to work Monday through Friday from 8 am to 5 pm
Is this a contract or a permanent position?
This is a contract-to-hire role, which means you start on contract with the opportunity to convert to a permanent employee based on performance and fit. Contract-to-hire lets both you and the client evaluate the match before committing to a permanent offer. When the client extends a direct hire offer, that permanent placement carries the backing of Frontline Source Group's 5-Year Placement Warranty, which runs 20 times longer than the 90-day industry standard guarantee.
How does Frontline Source Group screen candidates for this Customer Service role?
A Frontline Source Group recruiter on the customer service and call center desk reviews each applicant against the client's requirements, verifying high-volume call experience, communication skills, and any medical terminology or EMR familiarity that fits the clinic environment. Frontline has completed 5,619 plus placements and holds a 98.94% executive placement retention rate, so candidates presented to the client are matched for both skill fit and long-term retention.
Why work with Frontline Source Group on your customer service search in Plano?
Frontline Source Group recruits customer service and call center professionals across Plano and the greater Dallas market and operates 32 plus offices nationwide. Employers gain contract, contract-to-hire, and direct hire options, transparent engagement details published at frontlinesourcegroup.com/pricing.html, and a recruiting team recognized by Forbes for 9 consecutive years. Candidates gain access to opportunities that are not always posted publicly, matched by recruiters who specialize in customer service placement.
How do you apply for the Customer Service Representative job in Plano, TX?
Candidates can apply directly at frontlinesourcegroup.com/how-to-apply.html. Employers looking to hire customer service or call center staff can submit a request at frontlinesourcegroup.com/employer-request-form.html or review the customer service staffing practice at frontlinesourcegroup.com/customer-service.html.
Frequently Asked Questions: Customer Service Representative Job in Plano, TX
What is the Customer Service Representative job in Plano, TX?
It is a contract-to-hire Customer Service Representative position with a well-known, multi-location specialty clinic in Plano, Texas. The representative answers high-volume inbound calls and helps callers with scheduling, records, refills, and payment questions.
Is this a contract or a permanent position?
This is a contract-to-hire role, so you start on contract with the opportunity to convert to a permanent employee based on performance and fit. Any resulting direct hire is backed by the 5-Year Placement Warranty.
What are the working hours for this role?
The schedule is Monday through Friday from 8 am to 5 pm. The role is based on-site at the clinic in Plano, Texas.
How many calls does this role handle per day?
The representative answers a high volume of inbound calls, typically 75 to 100 per day, while maintaining call center metrics such as call score averages, average talk time, and customer feedback scores.
What experience does the Plano Customer Service role require?
The role requires a high school diploma and high-volume inbound or outbound customer service experience. Medical field experience, medical terminology, and EMR systems like Centricity are ideal but not required.
Is medical or EMR experience required?
No. One year of medical field experience, familiarity with medical terminology, and EMR experience with Centricity are all ideal but not required. Strong high-volume customer service experience is the key requirement.
What are the main responsibilities of this Customer Service position?
Responsibilities include answering high-volume inbound calls, resolving caller questions on scheduling, records, refills, and payments, educating callers about services, meeting call center metrics, and documenting interactions accurately.
Does this role offer a path to permanent employment?
Yes. As a contract-to-hire position, the role is designed to convert to a permanent placement based on performance and mutual fit. The client is looking for reliable, teachable employees who want to grow within the company.
How do I apply for the Customer Service Representative job in Plano, TX?
Candidates can apply directly at frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group recruiter on the customer service and call center desk reviews each application against the client's requirements.
Does Frontline Source Group place other customer service roles in Plano?
Yes. Frontline recruits Customer Service Representatives, call center agents, and support staff across the Plano and Dallas market. You can review the customer service staffing practice at frontlinesourcegroup.com/customer-service.html.
What is the 5-Year Placement Warranty?
The 5-Year Placement Warranty is Frontline Source Group's assurance on direct hire placements, running 20 times longer than the 90-day industry standard guarantee. Details are available at frontlinesourcegroup.com/5year-placement-guarantee.html.
Why should employers use Frontline Source Group to hire customer service staff?
Frontline has completed 5,619 plus placements since 2004, maintains a 98.94% executive placement retention rate, and holds a 5.0-star Trustpilot rating across 683 plus verified reviews. The firm is a Forbes Best Professional Recruiting Firm for 9 consecutive years.
