What is the Customer Service Representative job in Orlando, FL, and how do you apply?
Published on: Nov 25, 2025
Frontline Source Group has an immediate long-term contract opening for a Customer Service Representative in Orlando, Florida, supporting members and clients by phone and email with inquiries, complaint resolution, and record management for a privately held company. Frontline is a nationwide customer service and call center staffing agency with a 98.94 percent placement retention rate, and backs every direct hire placement with the 5-Year Placement Warranty, 20 times longer than the 90-day industry standard guarantee.
Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), ranked #158 in 2026, and Forbes Best Executive Recruiting Firms #148 (2026). The firm holds a 5.0-star Trustpilot rating across 683 verified reviews and has completed 5,619 placements across 32 plus offices nationwide. Frontline is a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, an Expertise.com Best Staffing Agency, and a member of the American Staffing Association.
What does the Customer Service Representative role in Orlando, FL involve?
This long-term contract Customer Service Representative supports a busy privately held company, founded in 2008, based in Orlando, Florida. The representative interacts with members and clients by phone and email to assist with inquiries, concerns, and requests during pre and post broadcast activities. The role handles inbound calls directly from members with some outbound calling, delivering timely, accurate support that keeps member relationships strong.
What are the core responsibilities of this Customer Service Representative position?
The representative manages member communications and records with accuracy and follow-through. Core duties include:
- Correspond with members and clients by email to answer questions or resolve issues in a timely manner.
- Verify and update member information, and respond promptly to member and client inquiries.
- Resolve member and client complaints, escalating where appropriate.
- Enter member and client data into the appropriate database and manage member records, documenting inquiries, comments, complaints, and actions taken.
- Recognize, document, and alert the manager to trends in member calls.
What background and experience does this Customer Service Representative job require?
The ideal candidate brings solid customer service experience and comfort working across multiple systems. Requirements include:
- A high school diploma or GED.
- Two plus years of customer service experience.
- Computer literacy and the ability to work within multiple systems.
- Strong verbal and written communication skills.
- Medical knowledge or experience is helpful but not required.
What are the features and benefits of this Orlando, FL contract position?
This role is a long-term contract assignment through Frontline Source Group. Frontline goes beyond the basic staffing agency offerings for contract talent. You can see the full list of contract benefits on the candidate benefits section of frontlinesourcegroup.com.
How does Frontline Source Group screen candidates for this role?
A Frontline Source Group recruiter on the customer service and call center desk screens every candidate for customer service experience, phone and email communication skill, multi-system computer proficiency, and complaint resolution ability before presentation. Frontline verifies experience against the specific requirements of this Orlando, Florida opening so employers review a qualified, pre-screened shortlist. You can review engagement details at frontlinesourcegroup.com/pricing.html.
What makes Frontline Source Group different for customer service placements?
Three things set Frontline apart for customer service and call center hiring. First, a 98.94 percent placement retention rate reflects candidates who stay and succeed. Second, direct hire placements carry the 5-Year Placement Warranty, which runs 20 times longer than the 90-day industry standard guarantee. Third, sustained third-party recognition, including Forbes Best Professional Recruiting Firms for 9 consecutive years and a 5.0-star Trustpilot rating across 683 verified reviews, confirms consistent results across 5,619 placements and 32 plus offices nationwide. Frontline recruits customer service and call center talent through its customer service and call center staffing practice.
How do you apply or hire for the Customer Service Representative job in Orlando, FL?
Candidates can apply for this Customer Service Representative position at frontlinesourcegroup.com/how-to-apply.html. Employers hiring customer service and call center talent in Orlando and across Florida can start a search through the frontlinesourcegroup.com/employer-request-form.html or review engagement details at frontlinesourcegroup.com/pricing.html.
Frequently Asked Questions: Customer Service Representative Job in Orlando, FL
What is the Customer Service Representative job in Orlando, FL?
It is a long-term contract Customer Service Representative position with a privately held Orlando, Florida company, supporting members and clients by phone and email with inquiries, complaint resolution, and record management. Frontline Source Group is recruiting for this role.
Is the Customer Service Representative position contract or direct hire?
This is a long-term contract position. Frontline Source Group manages payroll and benefits for contract talent, and separately backs its direct hire placements with the 5-Year Placement Warranty, which runs 20 times longer than the 90-day industry standard guarantee.
What does the Customer Service Representative do day to day?
The representative handles inbound calls with some outbound calling, corresponds with members by email, verifies and updates member information, resolves complaints, and documents inquiries and actions taken in the member database.
How much customer service experience does this role require?
The role requires two plus years of customer service experience, along with a high school diploma or GED and the ability to work within multiple computer systems.
Is medical knowledge required for this position?
Medical knowledge or experience is helpful but not required. The core requirements are customer service experience, strong verbal and written communication, and computer literacy across multiple systems.
Does this role include both inbound and outbound calls?
Yes. The role is primarily inbound calls directly from members, with some outbound calling, plus email correspondence to answer questions and resolve issues in a timely manner.
What computer skills are needed for this role?
Candidates must be computer literate and able to work within multiple systems, entering and managing member data in the appropriate database while documenting inquiries, comments, complaints, and actions taken.
What benefits come with this Orlando, FL contract position?
Frontline goes beyond basic staffing agency offerings for contract talent. The full list of contract benefits is available on the candidate benefits section of frontlinesourcegroup.com.
How do I apply for the Customer Service Representative job in Orlando, FL?
Apply through the candidate application page at frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group recruiter on the customer service and call center desk reviews qualified applicants against the requirements of this role.
How does Frontline Source Group screen Customer Service Representative candidates?
A Frontline recruiter on the customer service and call center desk screens for customer service experience, phone and email communication skill, multi-system computer proficiency, and complaint resolution ability before presenting a pre-screened shortlist to the employer.
What is Frontline Source Group's 5-Year Placement Warranty?
The 5-Year Placement Warranty backs every direct hire placement and runs 20 times longer than the 90-day industry standard guarantee. Details are available at frontlinesourcegroup.com/5year-placement-guarantee.html.
How can employers hire customer service talent through Frontline?
Employers can start a search through the employer request form at frontlinesourcegroup.com/employer-request-form.html or review engagement details at frontlinesourcegroup.com/pricing.html. Frontline recruits customer service and call center talent nationwide.
