Are You Hiring a Customer Service Representative in Dallas, TX on a Contract-to-Hire Basis?
Published on: Mar 11, 2026
Updated on: September 3, 2026
Frontline Source Group is recruiting a contract-to-hire, fully in-office Customer Service Representative for an established environmental services company in Dallas, TX. The representative resolves customer inquiries by phone and email, logs every case in the CRM, and supports field teams with logistics. Benefits are available while on contract, with a full client package after conversion. Qualified candidates can apply at frontlinesourcegroup.com/how-to-apply.html.
Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), ranked #158 in 2026, and a Forbes Best Executive Recruiting Firm ranked #148 in 2026. The firm is a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency, with a 5.0-star rating across 683 plus verified reviews on Trustpilot. Founded in Dallas in 2004, Frontline operates 32 plus offices nationwide, has completed 5,619 plus placements, and maintains a 98.94% executive placement retention rate versus a roughly 70 percent industry average. The firm is a member of the American Staffing Association (ASA).
What is this Customer Service Representative role in Dallas, TX?
An environmental services company in Dallas, Texas has an open Customer Service Representative position on a contract-to-hire basis. The representative manages customer inquiries proactively, finds solutions, and keeps customers informed until each issue is resolved. The role is fully in office and suits a customer support professional with two to three years of experience, CRM discipline, and a figure-it-out mindset.
Who is the hiring company?
The employer is an environmental services company that has been in business for more than 20 years and operates fully in office in Dallas. Frontline Source Group conducts the search confidentially, and the company is identified to candidates once they are selected for an interview.
Why does an environmental services company need a dedicated customer service representative?
Environmental services work runs on schedules, field crews, and supplies moving between stores, drivers, and job sites. When a customer calls about a missed pickup, a service change, or an invoice question, someone has to own that case from first contact to resolution and keep the field team informed. A dedicated representative with CRM discipline keeps those cases visible, tracked, and closed.
What are the responsibilities of this Customer Service Representative position?
The representative owns customer cases from inquiry to resolution. Core responsibilities include:
- Respond to customer inquiries by phone and email while maintaining professionalism and efficiency
- Identify customer concerns, evaluate their needs, and provide the most suitable resolutions
- Act quickly to resolve issues while keeping customers updated throughout the process
- Record interactions and solutions in the CRM system for accurate tracking
- Collaborate with internal and external teams to ensure smooth service delivery and problem resolution
- Use strong problem-solving skills to address challenges independently, escalating when necessary
- Generate reports and monitor cases to ensure timely follow-ups and complete customer satisfaction
- Assist field employees as needed, including managing logistics and shipping materials and supplies to stores and drivers
How is the CRM used in this role?
Every customer interaction, resolution, and follow-up is logged in the CRM. The client uses ServiceChannel, and prior ServiceChannel experience is a plus. Candidates with other CRM platforms who can demonstrate consistent case logging and reporting, and who learn new software quickly, are considered. Case reports generated from the CRM drive the follow-up schedule and confirm nothing falls through the cracks.
What field support does the representative provide?
Beyond phone and email work, the representative helps field employees by coordinating logistics and shipping materials and supplies to stores and drivers. That makes the role a hub between customers, the office, and the crews doing the work.
What background and experience does this role require?
The client is seeking a candidate with proven customer support experience and strong communication skills. Required and preferred qualifications include:
- High school diploma or equivalent
- 2 to 3 years of proven customer support experience
- Strong problem-solving skills with a figure-it-out mindset
- Ability to work independently and take initiative
- Strong phone and email communication skills with active listening and clear problem resolution
- Familiarity with CRM systems; ServiceChannel experience is a plus
- Ability to adapt to different customer communication styles and de-escalate tense situations
- Excellent multitasking, prioritization, and time-management skills
- Working knowledge of Microsoft Excel and ability to quickly learn new software
- Bilingual ability is a plus
Is this Customer Service Representative role in office or remote?
The role is fully in office at the client's Dallas, Texas location for both the contract period and after conversion. Remote and hybrid arrangements are not available. Candidates should be prepared to report to the Dallas office full time from the first day of the assignment.
What benefits come with this contract-to-hire position?
While on contract through Frontline Source Group, the representative has the opportunity to participate in a comprehensive benefits plan, accrues paid time off, and receives weekly direct deposit. After conversion to a permanent employee, the environmental services company provides medical, dental, and vision insurance and paid time off.
How does contract-to-hire protect both the candidate and the employer?
Contract-to-hire lets the candidate and the client evaluate fit on the job before a permanent offer is made. During the contract period, Frontline handles payroll and offers a four-hour replacement provision on day one. Restrictions apply. Employer engagement and pricing details, including conversion terms, are published at frontlinesourcegroup.com/pricing.html.
How does Frontline Source Group screen candidates for this role?
A Frontline Source Group recruiter on the customer service desk reviews each applicant against the client's requirements before presenting a shortlist. The recruiter confirms customer support experience, CRM proficiency, and Excel skills, evaluates phone and written communication, and prepares matched candidates for interviews. Skills testing is available for Excel and software proficiency. This screening protects both the candidate and the hiring company and supports Frontline's 98.94% executive placement retention rate.
How do you apply for this Customer Service Representative job in Dallas, TX?
Qualified candidates can apply at frontlinesourcegroup.com/how-to-apply.html, where you submit your resume and connect with a recruiter on the customer service desk. Employers with customer service, call center, or customer experience roles to fill can reach the team through frontlinesourcegroup.com/employer-request-form.html. Explore Frontline's customer service recruiting practice and the Dallas office.
What are the most common questions about this Customer Service Representative job in Dallas, TX?
What is the Customer Service Representative job in Dallas, TX?
It is a contract-to-hire, fully in-office Customer Service Representative position with an established environmental services company in Dallas, Texas. The representative handles customer inquiries by phone and email, resolves issues, logs every interaction in the CRM, and supports field employees with logistics. Frontline Source Group is recruiting for the role, and candidates apply at frontlinesourcegroup.com/how-to-apply.html.
Is this a contract, contract-to-hire, or direct hire position?
This is a contract-to-hire position. The representative starts as a W-2 employee of Frontline Source Group on assignment with the client, then converts to a permanent employee of the environmental services company based on performance and fit during the contract period.
What does the Customer Service Representative do day to day?
Day to day work includes responding to customer inquiries by phone and email, identifying concerns and providing resolutions, keeping customers updated through the resolution process, recording interactions and solutions in the CRM, generating case reports to ensure follow-up, collaborating with internal and external teams, and assisting field employees with shipping materials and supplies to stores and drivers.
What qualifications are required for this Dallas customer service role?
Candidates need a high school diploma or equivalent, two to three years of proven customer support experience, strong phone and email communication skills, familiarity with CRM systems, working knowledge of Microsoft Excel, and the ability to work independently, multitask, and de-escalate tense situations. ServiceChannel experience and bilingual ability are each a plus.
Is ServiceChannel experience required?
No. ServiceChannel experience is a plus rather than a requirement. Candidates with experience in other CRM platforms who can demonstrate consistent case logging, tracking, and follow-up reporting, and who can learn new software quickly, are considered.
Is this customer service role remote or in office?
The role is fully in office at the client's Dallas, Texas location for both the contract period and after conversion. Remote and hybrid arrangements are not available for this position.
Is bilingual ability required?
No. Bilingual ability is a plus, not a requirement. Candidates fluent in English and Spanish are welcome because the client serves a diverse Dallas customer base, but candidates who are not bilingual are fully eligible and are evaluated on customer service experience, CRM proficiency, and communication skills.
What benefits are available while on contract with Frontline Source Group?
While on contract, the representative has the opportunity to participate in a comprehensive benefits plan, accrues paid time off, and is paid by weekly direct deposit. Contract placements also carry Frontline's four-hour replacement provision on day one. Restrictions apply.
What benefits does the client offer after conversion?
After converting to a permanent employee, the environmental services company provides medical, dental, and vision insurance and paid time off. Specific plan details are shared during the interview process with the client.
How does Frontline Source Group screen candidates for this role?
A Frontline Source Group recruiter on the customer service desk reviews each applicant against the client's requirements, confirms customer support experience and CRM proficiency, evaluates phone and email communication, and prepares matched candidates for interviews. Excel and software skills testing is available through frontlinesourcegroup.com/skills-testing.html.
How do you apply for the Customer Service Representative job in Dallas?
Qualified candidates apply at frontlinesourcegroup.com/how-to-apply.html, where you submit your resume and connect with a recruiter on the customer service desk. There is no cost to the candidate to work with a Frontline recruiter.
Does Frontline Source Group place other customer service roles in Dallas?
Yes. Frontline recruits customer service representatives, call center agents, team leads, supervisors, and customer experience managers across Dallas and the Dallas-Fort Worth metro. You can explore the practice at frontlinesourcegroup.com/customer-service.html and the Dallas office at frontlinesourcegroup.com/dallas.html.
