What is the primary role of a customer service representative?

The primary role of a customer service representative is to assist customers by addressing their inquiries, resolving issues, and providing information about products or services.

How does effective communication impact customer satisfaction?

Effective communication fosters understanding, builds trust, and ensures that customer needs are met promptly, significantly enhancing overall customer satisfaction.

What skills are essential for a successful customer service representative?

Essential skills include strong verbal and written communication, active listening, problem-solving abilities, empathy, and patience.

How can representatives handle difficult customers effectively?

Representatives can handle difficult customers by staying calm, actively listening to their concerns, empathizing with their situation, and providing clear solutions while maintaining professionalism.

Why is feedback important in customer service?

Feedback is crucial as it helps identify areas for improvement, enhances service quality, and allows businesses to adapt to changing customer needs and preferences.

Customer Service Representative Job in Dallas TX | Contract-to-Hire in Environmental Services

Name: Frontline Source Group Dallas
Address: 901 Main Street, Suite 4650, Dallas, Texas, 75202, US
Telephone: (214) 760-7700

Customer Service Representative - Dallas, TX

Published on: Oct 28, 2025

Apply to this Position

Key Responsibilities and Skills for Customer Service Representatives in Dallas

Our client in Dallas, Texas is currently seeking a Customer Service Representative for a contract-to-hire position.

Company Profile:

Industry: Environmental Services
Established for over 20 years
Work Setting: Fully In-Office

Customer Service Representative Role:

Manage customer inquiries, find proactive solutions, and ensure overall customer satisfaction
Respond to customer inquiries via phone and email with professionalism and efficiency
Identify customer concerns, evaluate their needs, and provide suitable resolutions
Resolve issues promptly while keeping customers informed throughout the process
Record interactions and solutions in the CRM system for accurate tracking
Collaborate with internal and external teams for smooth service delivery and problem resolution
Utilize strong problem-solving skills, address challenges independently, escalate when necessary
Generate reports, monitor cases for timely follow-ups, and ensure complete customer satisfaction
Assist field employees as needed, managing logistics and shipping materials and supplies

Customer Service Representative Profile:

Education: High school diploma or equivalent
Experience: 2-3 years in customer support
Skills: Strong problem-solving abilities, initiative, effective communication, CRM familiarity
Ability to adapt to diverse customer communication styles and de-escalate tense situations
Excellent multitasking, prioritization, time-management skills
Proficiency in Microsoft Excel, quick learner of new software
Bilingual proficiency is a plus

Features and Benefits while On Contract:

Participation in a comprehensive benefit plan
Paid Time Off accrual basis
Weekly direct deposit

Client's Features and Benefits:

Medical coverage
Dental benefits
Vision plan
PTO (Paid Time Off)