Who Is Hiring a Contract-to-Hire Customer Service Rep in Dallas?
Published on: Oct 28, 2025
Dallas, Texas | Contract-to-Hire | In-Office | Environmental Services
Frontline Source Group is recruiting a Customer Service Representative for a contract-to-hire role with an environmental services company in Dallas, Texas that has operated for more than 20 years. The in-office CSR handles phone and email inquiries, logs cases in the CRM, and coordinates logistics for field employees. The role calls for 2 to 3 years of customer support experience.
Frontline Source Group is a nationwide staffing and executive search firm founded in Dallas in 2004, with 32 plus offices, 5,619 completed placements, and a 98.94% executive placement retention rate. Frontline is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), Forbes Best Executive Recruiting Firms #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, an Expertise.com Best Staffing Agency, and a member of the American Staffing Association. The firm holds a 5.0-star Trustpilot rating across 683 verified reviews.
What does the Customer Service Representative do for this Dallas company?
The Customer Service Representative manages customer inquiries, finds proactive solutions, and keeps customers satisfied from first contact through resolution. The role also supports field employees by managing logistics and shipping materials and supplies, which makes it a coordination hub between customers, field teams, and the office.
Who is the client behind this CSR role?
The client is an environmental services company in Dallas that has been established for more than 20 years. The work setting is fully in-office.
What are the day-to-day responsibilities of this CSR job?
How does the CSR handle customer inquiries and cases?
- Respond to customer inquiries by phone and email with professionalism and efficiency
- Identify customer concerns, evaluate needs, and provide suitable resolutions
- Resolve issues while keeping customers informed throughout the process
- Record interactions and solutions in the CRM system for accurate tracking
- Solve problems independently and escalate when necessary
- Generate reports and monitor cases for follow-up and complete customer satisfaction
How does the CSR support field employees and logistics?
- Assist field employees as needed
- Manage logistics and the shipping of materials and supplies
- Collaborate with internal and external teams for smooth service delivery and problem resolution
What qualifications does the Customer Service Representative need?
- High school diploma or equivalent
- 2 to 3 years of customer support experience
- Strong problem-solving abilities, initiative, and effective communication
- CRM familiarity
- Ability to adapt to different customer communication styles and de-escalate tense situations
- Excellent multitasking, prioritization, and time management
- Proficiency in Microsoft Excel and the ability to learn new software
- Bilingual proficiency is a plus
Is environmental services experience required?
No. The client values transferable customer support experience over industry background. Candidates from logistics, utilities, facilities management, property services, dispatch, or call center roles bring directly relevant case management and coordination skills.
What benefits come with this contract-to-hire role?
What does Frontline provide while on contract?
- Opportunity to participate in a comprehensive benefit plan
- Paid time off on an accrual basis
- Weekly direct deposit
What does the client offer?
- Medical coverage
- Dental benefits
- Vision plan
- Paid time off
Why work with Frontline Source Group on this customer service search?
Frontline Source Group recruits customer service and call center and administrative professionals from its Dallas headquarters, including temporary and contract staffing in Downtown Dallas. Contract employees receive benefits, accrued paid time off, and weekly pay through Frontline, and for direct hire placements Frontline backs every hire with the 5-Year Placement Warranty, 20 times the 90-day industry standard guarantee. Frontline publishes its pricing, recent placements, and awards openly, built on People. Process. Service.
How do you apply or request customer service talent from Frontline Source Group?
Customer service professionals interested in this Dallas contract-to-hire role should apply through the Frontline Source Group application page. Candidates can prepare with Frontline's interview instructions and skills testing resources.
Dallas employers that need customer service representatives, call center staff, or logistics coordinators can submit a request through the employer request form or call the Frontline Dallas office at (214) 760-7700.
Frequently Asked Questions: Customer Service Representative in Dallas, TX
What is the Customer Service Representative job in Dallas, TX?
It is a contract-to-hire Customer Service Representative role with an environmental services company in Dallas, Texas that has been established for more than 20 years. The CSR handles customer inquiries by phone and email, logs cases in the CRM, and supports field employees with logistics and shipping. Frontline Source Group is managing the search.
Is this Customer Service Representative role contract-to-hire?
Yes. The role starts as a contract assignment on Frontline Source Group's payroll with the potential to convert to a permanent position with the client. Conversion timing is confirmed during the recruiter and client interview process.
Is the Dallas CSR role remote, hybrid, or in-office?
The role is fully in-office at the client's Dallas location.
How much experience does this customer service job require?
The role requires 2 to 3 years of customer support experience and a high school diploma or equivalent.
Do I need prior experience in environmental services to be considered for this Dallas CSR role?
No. Environmental services experience is not a requirement. The client wants 2 to 3 years of customer support experience, CRM familiarity, and strong phone and email communication. Candidates from logistics, utilities, facilities management, property services, or call center backgrounds bring directly transferable skills.
What does assisting field employees with logistics mean for a CSR in this environmental services role?
It means coordinating the shipping of materials and supplies to support field employees and service operations. The CSR acts as a coordination point between customers, field teams, and the office, managing logistics tasks alongside active customer cases.
What skills does the client want in a Customer Service Representative?
The client wants strong problem-solving and initiative, effective communication, CRM familiarity, the ability to adapt to different customer communication styles and de-escalate tense situations, strong multitasking and time management, and proficiency in Microsoft Excel.
Is bilingual proficiency required for this CSR job?
No. Bilingual proficiency is a plus but not required.
What makes a strong candidate stand out for this contract-to-hire CSR job in Dallas?
Strong candidates show a track record of resolving customer issues independently, consistent CRM use for case logging and follow-up, and comfort managing several open cases at once. Experience in service dispatch, field support coordination, or operations-adjacent customer service is viewed favorably.
What benefits come with the Dallas Customer Service Representative role?
While on contract, Frontline Source Group employees can participate in a comprehensive benefit plan and receive paid time off on an accrual basis and weekly direct deposit. The client's benefits include medical, dental, vision, and paid time off.
How do I apply for the Customer Service Representative job in Dallas?
Apply through the Frontline Source Group application page at frontlinesourcegroup.com/how-to-apply.html. A Frontline recruiter reviews every application and follows up with candidates whose background matches the role.
Why work with Frontline Source Group on a contract-to-hire assignment?
Frontline Source Group was founded in Dallas in 2004, has completed 5,619 placements, and carries a 5.0-star Trustpilot rating across 683 verified reviews. Frontline has been named a Forbes Best Professional Recruiting Firm for 9 consecutive years, and contract employees receive benefits, accrued paid time off, and weekly direct deposit.
