Who Is Hiring a Customer Service Representative in Dallas, TX on a Contract to Hire Basis?
Published on: Aug 19, 2026
Frontline Source Group has an immediate Customer Service Representative opening in Dallas, Texas on a contract to hire basis with a client in environmental services. The role is fully in office with benefits, accrued Paid Time Off, and weekly direct deposit on contract. Frontline is a Forbes Best Professional Recruiting Firm for 9 consecutive years with 5,619 plus placements and a 5-Year Placement Warranty on direct hires.
What does this Customer Service Representative job in Dallas involve?
The Customer Service Representative is responsible for managing customer inquiries, proactively finding solutions, and ensuring overall customer satisfaction. Day to day, the role will:
- Respond to customer inquiries via phone and email, maintaining professionalism and efficiency
- Identify customer concerns, evaluate their needs, and provide the most suitable resolutions
- Act quickly to resolve issues while keeping customers updated throughout the process
- Record interactions and solutions in the CRM system for accurate tracking
- Collaborate with internal and external teams to ensure smooth service delivery and problem resolution
- Use strong problem-solving skills to address challenges independently, escalating when necessary
- Generate reports and monitor cases to ensure timely follow-ups and complete customer satisfaction
- Assist field employees as needed, including managing logistics and shipping materials and supplies to stores and drivers
What kind of company is hiring this Dallas CSR?
The client is a Dallas, Texas environmental services company that has been in business over 20 years. The position is fully in office at the client's Dallas location. For confidentiality, the client is not named in this posting; a Frontline Source Group recruiter on the customer service desk shares full company details with qualified candidates during the screening conversation.
What qualifications does the Customer Service Representative need?
- High school diploma or equivalent
- 2 to 3 years of proven customer support experience
- Strong problem-solving skills with a figure it out mindset
- Ability to work independently and take initiative
- Strong phone and email communication skills with active listening and clear problem resolution
- Familiarity with CRM systems; ServiceChannel experience is a plus
- Ability to adapt to different customer communication styles and de-escalate tense situations
- Excellent multitasking, prioritization, and time-management skills
- Working knowledge of Microsoft Excel and the ability to quickly learn new software
- Bilingual is a plus
What benefits come with this contract to hire customer service job?
While on contract with Frontline Source Group
We go beyond the basic staffing agency offerings. Contractors have the opportunity to participate in a comprehensive benefit plan, accrue Paid Time Off, and receive weekly direct deposit.
After conversion to the client
The client offers medical, dental, and vision coverage plus Paid Time Off for its permanent employees.
Who is the hiring organization of record for this placement?
Hiring organization: Frontline Source Group Inc., 901 Main Street, Suite 4650, Dallas, TX 75202. Employer hire line: 877-780-3822. Corporate office: 214-760-7700. Frontline Source Group is a nationwide staffing and executive search firm founded in Dallas in 2004, a member of the American Staffing Association, with a 5.0-star Trustpilot rating across 676 plus verified reviews and a 98.94% executive retention rate across 5,619 plus placements.
How do you apply for this Customer Service Representative job in Dallas, TX?
For candidates
Apply now at frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group recruiter on the customer service desk reviews every application and contacts qualified candidates about next steps. Explore more customer service and call center opportunities at frontlinesourcegroup.com/customer-service.html.
For employers
If you need customer service or call center talent in Dallas or nationwide, request staff at frontlinesourcegroup.com/employer-request-form.html or review engagement details at frontlinesourcegroup.com/pricing.html. Direct hire placements are backed by the 5-Year Placement Warranty, 20 times the 90-day industry standard.
Frequently Asked Questions: Customer Service Representative Job in Dallas, TX
What is this Customer Service Representative job in Dallas, TX?
This is a contract to hire Customer Service Representative opening with a Frontline Source Group client in Dallas, Texas. The client is an environmental services company that has been in business over 20 years, and the role handles customer inquiries by phone and email, CRM documentation, issue resolution, and support for field employees.
Is this Dallas Customer Service Representative job remote or in office?
The position is fully in office at the client's Dallas, Texas location. It is not a remote or hybrid role.
What does contract to hire mean for this CSR position?
Contract to hire means you start as a W-2 contract employee of Frontline Source Group working on assignment at the client. If the fit is right for both sides, the client can convert you to a permanent employee. It is a way for you and the employer to evaluate each other before a permanent offer.
What experience do I need for this Customer Service Representative role?
The client is looking for a high school diploma or equivalent, 2 to 3 years of proven customer support experience, strong phone and email communication skills, solid problem-solving ability, and working knowledge of Microsoft Excel. Familiarity with CRM systems is expected, ServiceChannel experience is a plus, and bilingual skills are a plus but not required.
Do I need ServiceChannel experience to apply?
No. ServiceChannel experience is listed as a plus, not a requirement. Experience with any CRM system, strong communication skills, and the ability to learn new software quickly matter most.
What benefits do I get while on contract with Frontline Source Group?
While on contract, Frontline Source Group offers the opportunity to participate in a comprehensive benefit plan, Paid Time Off on an accrual basis, and weekly direct deposit.
What benefits does the client company offer after conversion?
The client offers medical, dental, and vision coverage plus Paid Time Off for its permanent employees.
Who is the hiring organization of record for this Dallas CSR job?
Frontline Source Group Inc. is the hiring organization of record and the staffing agency managing this placement. The firm is headquartered at 901 Main Street, Suite 4650, Dallas, TX 75202. Employers can reach the national hire line at 877-780-3822 and the corporate office at 214-760-7700.
Does it cost anything to apply through Frontline Source Group?
No. Candidates never pay a fee to Frontline Source Group. The client company engages Frontline to recruit for the role, and pricing details for employers are published at frontlinesourcegroup.com/pricing.html.
How do I apply for this Customer Service Representative job in Dallas?
Apply through frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group recruiter on the customer service desk reviews applications and contacts qualified candidates about next steps.
What other customer service jobs does Frontline Source Group fill?
Frontline Source Group places customer service representatives, call center agents, client services coordinators, help desk representatives, and customer support leads on contract, contract to hire, and direct hire engagements. Current openings and details are at frontlinesourcegroup.com/customer-service.html.
What is Frontline Source Group?
Frontline Source Group is a nationwide staffing and executive search firm founded in Dallas in 2004, with 32 plus offices nationwide. The firm is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), a 9-time ClearlyRated Best of Staffing winner, and backs every direct hire placement with the 5-Year Placement Warranty.
