What Is the Customer Service Representative Job in Arlington, VA, and How Do You Apply?
Published on: Dec 10, 2025
A growing e-commerce client of Frontline Source Group in Arlington, Virginia is hiring four Customer Service Representatives on a contract basis to provide phone, email, and chat support, manage customer cases, and reengage past customers to drive repeat business. Frontline Source Group is a nationwide staffing and executive search firm founded in 2004, with 5,619 plus placements, a 98.94 percent placement retention rate, and a proven track record placing customer service and support talent for contract, contract-to-hire, and direct hire roles.
Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, ranked #158 in 2026), a Forbes Best Executive Recruiting Firm #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. The firm holds a 5.0-star Trustpilot rating across 666 plus verified reviews and is a member of the American Staffing Association (ASA).
What does the Customer Service Representative in Arlington do?
The Customer Service Representative provides exceptional support via phone, email, and chat while playing a vital role in reengaging past customers and nurturing existing relationships. The role blends traditional customer service with proactive outreach and special projects that boost product reintroduction and drive repeat business. Day to day, the representative processes customer cases across various systems following company policies, handles incoming calls, troubleshoots and resolves issues, responds to emails and chats, schedules follow-up calls, and documents all customer interactions with accurate case and account details.
What is the customer reengagement part of this role?
Beyond standard support, the representative reconnects with dormant customers and introduces new and existing products, shares product updates, promotions, and discount codes, and assists in strategic outreach that drives repeat business. This reengagement focus makes the role a blend of customer service and light retention-focused outreach, ideal for candidates who enjoy proactive customer engagement.
Is this a contract or direct hire position?
This is a contract position, and the client is hiring four Customer Service Representatives for the team. Contract representatives work on Frontline's payroll for the duration of the assignment and have access to a comprehensive benefits package while on contract. This is not a direct hire role, though Frontline also places customer service professionals in contract-to-hire and direct hire positions nationwide.
Who is the employer for this Customer Service Representative role?
The employer is a growing e-commerce organization with a rapidly expanding team. The company blends customer support with reengagement and product reintroduction, so the role suits people who thrive in fast-paced, team-oriented online retail environments.
What background do you need for this Customer Service Representative job?
The ideal candidate has a high school diploma (required) and a minimum of 2 years of customer service experience, with data entry skills and high accuracy, excellent phone etiquette and communication abilities, and strong multitasking, organizational, and problem-solving skills. Retail experience, particularly in e-commerce or online retail, is preferred, along with comfort in fast-paced, team-oriented environments and a positive, high-energy attitude with a passion for engaging customers.
What are the features and benefits of this position?
While on contract with Frontline, representatives have access to a comprehensive benefits package (details are available under the Candidate Benefits tab at frontlinesourcegroup.com/candidates.html). The client's own benefits include medical, dental, and vision coverage, a 401K with a 4 percent match, and a generous 4 weeks of PTO.
How do you apply for the Customer Service Representative job in Arlington, VA?
To apply for this contract Customer Service Representative position, visit frontlinesourcegroup.com/how-to-apply.html and follow the steps to submit your resume. A Frontline Source Group recruiter reviews every application and reaches out to candidates whose customer service and e-commerce support background aligns with the client's requirements. Sensitive and personal data is never requested until a job offer is made and accepted. If you ever doubt the validity of a job posting, contact a Frontline branch location to verify the status of any job.
What does Frontline Source Group's customer service staffing cover?
Frontline Source Group places Customer Service Representatives, call center agents, client relations and support specialists, and customer success professionals across Arlington, Alexandria, Washington DC, and the greater DC metro, for contract, contract-to-hire, and direct hire roles. You can learn more about the firm's customer service and call center staffing at frontlinesourcegroup.com/customer-service.html and about the regional team on the frontlinesourcegroup.com/washington-dc.html office page.
What makes Frontline Source Group different from other customer service staffing agencies?
Three differences stand out. First, Frontline places across the full engagement spectrum, from contract roles like this one to contract-to-hire and direct hire placements backed by the 5-Year Placement Warranty, which is 20 times longer than the 90-day industry standard guarantee. Second, Frontline pairs a 98.94 percent placement retention rate with a 5.0-star Trustpilot rating across 666 plus verified reviews. Third, the firm publishes transparent engagement details at frontlinesourcegroup.com/pricing.html, a rarity in the staffing industry that reflects straightforward, honest practices.
How do employers in Arlington hire through Frontline Source Group?
Employers can start a search by submitting a request at frontlinesourcegroup.com/employer-request-form.html. Frontline offers Contract, Contract-to-Hire, and Direct Hire solutions across customer service, administrative, accounting and finance, human resources, and technology, including project-based teams like this one. Engagement and fee details are available at frontlinesourcegroup.com/pricing.html.
Frequently Asked Questions: Customer Service Representative Job in Arlington, VA
What is the Customer Service Representative job in Arlington, VA?
It is a contract position with a Frontline Source Group e-commerce client in Arlington, Virginia. The client is hiring four Customer Service Representatives to provide phone, email, and chat support, manage customer cases, and reengage past customers to drive repeat business.
Is this a contract or direct hire position?
This is a contract position, and the client is hiring four representatives. Contract representatives work on Frontline's payroll for the assignment and have access to a comprehensive benefits package. Frontline also places customer service professionals in contract-to-hire and direct hire roles nationwide.
How many positions are open?
The client is hiring four Customer Service Representatives to join their growing e-commerce team on a contract basis.
What are the main responsibilities of the Customer Service Representative?
The representative provides phone, email, and chat support, processes customer cases across various systems, troubleshoots and resolves issues, schedules follow-up calls, documents all interactions, and reengages dormant customers by introducing products and sharing promotions.
What is the customer reengagement part of this role?
The role reconnects with dormant customers, introduces new and existing products, shares product updates, promotions, and discount codes, and supports strategic outreach that drives repeat business, blending customer service with proactive retention-focused engagement.
What qualifications are required for this role?
Candidates need a high school diploma (required), a minimum of 2 years of customer service experience, data entry skills with high accuracy, excellent phone etiquette and communication, and strong multitasking, organizational, and problem-solving skills.
Is e-commerce or retail experience preferred?
Yes. Retail experience, particularly in e-commerce or online retail, is preferred, along with comfort in fast-paced, team-oriented environments and a positive, high-energy attitude with a passion for engaging customers.
What benefits are available on this contract?
While on contract with Frontline, representatives have access to a comprehensive benefits package, with details under the Candidate Benefits tab at frontlinesourcegroup.com/candidates.html. The client's own benefits include medical, dental, and vision coverage, a 401K with a 4 percent match, and 4 weeks of PTO.
How do I apply for the Customer Service Representative job?
Visit frontlinesourcegroup.com/how-to-apply.html and follow the steps to submit your resume. A Frontline Source Group recruiter reviews every application and contacts candidates whose customer service and e-commerce support background aligns with the client's needs.
Which areas near Arlington does Frontline Source Group serve?
Frontline serves Arlington, Alexandria, Washington DC, and the greater DC metro. You can learn more about the regional team at frontlinesourcegroup.com/washington-dc.html.
Does Frontline place direct hire customer service roles too?
Yes. Alongside contract roles like this one, Frontline places customer service professionals in contract-to-hire and direct hire positions. Direct hire placements are backed by the 5-Year Placement Warranty, which is 20 times longer than the 90-day industry standard guarantee.
How do employers hire through Frontline Source Group?
Employers submit a request at frontlinesourcegroup.com/employer-request-form.html. Frontline offers Contract, Contract-to-Hire, and Direct Hire solutions across customer service and many other disciplines, with engagement details published at frontlinesourcegroup.com/pricing.html.
