What Does This Austin Customer Operations Manager Role Involve?
Published on: Oct 30, 2025
Frontline Source Group is recruiting a Customer Operations Manager in Austin, Texas, for a global technology solutions company. The onsite, direct hire leader will build the North American customer operations model, run a Lifecycle Management team, and lift customer experience across the region. Every direct hire is backed by the 5-Year Placement Warranty.
Table of contents
- What is the Customer Operations Manager role in Austin, TX?
- What are the responsibilities of this Customer Operations Manager?
- What experience and background does this role require?
- What features and benefits does this job offer?
- Is this Customer Operations Manager role onsite or remote?
- How do you apply for this Customer Operations Manager job in Austin?
- How does Frontline Source Group recruit customer operations leaders?
- Frequently Asked Questions: Customer Operations Manager Job in Austin, TX
Frontline Source Group is a nationwide professional staffing and executive search firm headquartered in Dallas, with an Austin office. Since 2004 it has completed 5,619 plus placements from 32 plus offices and holds a 98.94% executive placement retention rate against an industry average near 70 percent, with a 5.0-star Trustpilot rating across 683 plus verified reviews. The firm is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, ranked #158 in 2026), Forbes Best Executive Recruiting Firms #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, an Expertise.com Best Staffing Agency, and a member of the American Staffing Association (ASA).
What is the Customer Operations Manager role in Austin, TX?
It is a strategic leadership role responsible for building and running a unified, scalable customer operations function across North America. The Customer Operations Manager leads and develops the Customer Operations team so customers get a seamless experience from onboarding through service delivery and ongoing support. The client is a growing global technology solutions company, and this leader will be building the regional function, not just maintaining it.
What are the responsibilities of this Customer Operations Manager?
Building the operating model
- Establish and implement the North American customer operations model
- Work with global and regional leadership to unify operations, processes, and systems
- Drive efficiency and scalability through process improvement, data-driven KPIs, and strategic planning
- Make sure operations comply with global standards
Leading the team and the customer experience
- Lead a high-performing Lifecycle Management (LCM) team
- Oversee client management, service delivery, and customer engagement across operational functions
- Recruit, coach, and develop team members to deliver top-tier service and continuous improvement
- Lead customer experience initiatives
- Monitor performance, find what needs to improve, and put practical fixes in place
What experience and background does this role require?
- 10 plus years in customer operations or customer service leadership
- A track record of leading teams, improving processes, and driving operational results
- Experience in international or matrix organizations, managing across cultures and regions
- Proven success implementing scalable systems and service delivery models
- Strong business acumen focused on results, efficiency, and customer satisfaction
- Excellent communication skills
- Bachelor's degree or equivalent vocational education
Who tends to do well in this kind of role?
Leaders who have already stood up an operations function, not just inherited one, and who can work comfortably inside a matrix where regional and global priorities have to be balanced. Experience translating customer feedback and KPIs into process changes the team actually adopts is a strong signal.
What features and benefits does this job offer?
- Comprehensive medical, dental, and vision coverage
- The chance to build a new regional function and shape company growth
- A collaborative global team with cross-functional and international work
- A strong commitment to employee development, innovation, and leadership
- An organization that values sustainability, customer focus, and operational excellence
What do operations leaders earn in Austin?
The client has not published a salary range. For context, May 2025 Bureau of Labor Statistics data shows a median of $117,850 for general and operations managers in the Austin metro, above the national median of $105,770, and $76,240 for first-line supervisors of office and administrative support workers.
| Occupation | Austin metro median pay | Austin metro jobs | U.S. median pay |
|---|---|---|---|
| General and operations managers | $117,850 | 42,190 | $105,770 |
| First-line supervisors of office and administrative support workers | $76,240 | 17,400 | $69,500 |
| Customer service representatives | $43,720 | 32,690 | $44,770 |
Is this Customer Operations Manager role onsite or remote?
It is an onsite, full-time direct hire role in Austin, Texas, working alongside the client's regional team. No remote or hybrid arrangement is offered for this position.
How do you apply for this Customer Operations Manager job in Austin?
Apply through frontlinesourcegroup.com/how-to-apply.html. There is no cost to candidates, and your search stays confidential.
What happens after you apply?
You may get a call from Lexi Reed, Frontline's AI recruiter, for an initial phone interview. A Frontline recruiter then reviews your operations leadership background and contacts qualified candidates directly to discuss the role and next steps.
How does Frontline Source Group recruit customer operations leaders?
Frontline's customer service and operations and administrative practices recruit from frontline service teams up through regional operations leadership. Employers can start a search at frontlinesourcegroup.com/employer-request-form.html, and engagement pricing is published at frontlinesourcegroup.com/pricing.html. Every direct hire is backed by the 5-Year Placement Warranty, 20 times longer than the 90-day industry standard guarantee, with terms at frontlinesourcegroup.com/5year-placement-guarantee.html.
Who is recruiting for this position, and where are they located?
The client's name is kept confidential until the interview stage. Frontline Source Group is the recruiting firm handling this search, and its business contact information is below.
Frontline Source Group, Inc.Corporate Office
901 Main Street, Suite 4650
Dallas, TX 75202
Phone: (214) 760-7700
Email: corporate@frtline.com
Employers can call the corporate office or the national hire line at 877-780-3822. Candidates should apply online at frontlinesourcegroup.com/how-to-apply.html rather than calling. It all comes back to our registered service mark, People. Process. Service.
Frequently Asked Questions: Customer Operations Manager Job in Austin, TX
What is the Customer Operations Manager job in Austin, TX?
It is an onsite, direct hire Customer Operations Manager role in Austin, Texas, with a global technology solutions company. The manager builds and runs a unified, scalable North American customer operations function covering onboarding, service delivery, and ongoing support.
What are the main responsibilities of this Customer Operations Manager?
Establishing the North American customer operations model, leading a Lifecycle Management team, overseeing client management and service delivery, unifying processes with global and regional leadership, driving scalability through KPIs and process improvement, coaching the team, and leading customer experience initiatives.
What experience does this Customer Operations Manager role require?
The client wants 10 plus years in customer operations or customer service leadership, experience in international or matrix organizations, proven success implementing scalable service delivery models, strong business acumen, excellent communication skills, and a bachelor's degree or equivalent vocational education.
Is this Customer Operations Manager job onsite or remote?
It is onsite in Austin, Texas, working with the client's regional team. No remote or hybrid arrangement is offered.
Is this a direct hire or contract position?
It is a full-time direct hire position, meaning permanent employment with the client. Every Frontline Source Group direct hire is backed by the 5-Year Placement Warranty.
What benefits come with this Customer Operations Manager job?
Benefits include comprehensive medical, dental, and vision coverage, the chance to build a new regional function, a collaborative global team, and a strong commitment to employee development and leadership.
What do operations managers earn in Austin?
The client has not published a range. For context, May 2025 Bureau of Labor Statistics data shows a median of $117,850 for general and operations managers in the Austin metro and $76,240 for first-line supervisors of office and administrative support workers.
What does a Customer Operations Manager do?
A Customer Operations Manager runs the people, processes, and systems that serve customers after the sale, including onboarding, service delivery, and support. In a regional role like this one, the manager also designs the operating model, sets KPIs, and aligns customer operations with global strategy.
What is a Lifecycle Management team?
A Lifecycle Management team manages the customer relationship across its full span, from onboarding through ongoing service and renewal, so customers have one consistent experience rather than a series of hand-offs.
How do I apply for this Customer Operations Manager job in Austin?
Apply at frontlinesourcegroup.com/how-to-apply.html. You may get a call from Lexi Reed, Frontline's AI recruiter, for an initial phone interview, and a Frontline recruiter will contact qualified candidates directly. There is no cost to candidates.
Who is recruiting for this Austin position?
Frontline Source Group, a nationwide professional staffing and executive search firm founded in Dallas in 2004 with an Austin office, is recruiting on behalf of the client. The firm has completed 5,619 plus placements from 32 plus offices.
What is the 5-Year Placement Warranty?
The 5-Year Placement Warranty is Frontline Source Group's direct hire warranty, running 20 times longer than the 90-day industry standard guarantee. Terms are published at frontlinesourcegroup.com/5year-placement-guarantee.html.
