How Do You Apply for the Call Center Representative Job in Bellaire, TX?

Published on: Jan 15, 2025

Frontline Source Group is filling a contract Call Center Representative job in Bellaire, TX, in the Houston metro, for a client on a 3-month contract basis. To apply, submit your resume through frontlinesourcegroup.com/how-to-apply.html. Frontline Source Group has placed more than 5,619 professionals since 2004, holds a 5.0-star Trustpilot rating across 683 verified reviews, and backs every direct hire with the 5-Year Placement Warranty.

Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), a Forbes Best Executive Recruiting Firms honoree at #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association (ASA) and operates 32 plus offices nationwide.

What is the Call Center Representative job in Bellaire, TX?

This is a contract Call Center Representative position with a Frontline Source Group client in Bellaire, Texas, on a 3-month contract basis. The Call Center Representative provides customer service by responding to phone calls, emails, and inquiries, scheduling appointments across multiple providers, registering and updating contact and insurance information in the practice management system, and routing calls to the appropriate person. The role is onsite in Bellaire, with an early close at 3:00 PM on Fridays.

What are the responsibilities of the Call Center Representative role?

The Call Center Representative handles inbound and outbound communication and appointment coordination. Core duties include responding to telephone calls, emails, and inquiries in a timely manner, scheduling appointments by phone and email for multiple providers, registering new contacts and updating existing records in the practice management system, documenting relevant conversations and follow-ups, gathering information to verify insurance coverage, identifying plans across different providers, performing a short evaluation to gauge urgency and direct each call appropriately, and explaining products and monthly specials offered by the client.

What background and skills does the Call Center Representative job require?

The client is seeking a candidate with a high school diploma or equivalent and a minimum of one year of experience in appointment scheduling or customer service. Preferred qualifications include competency with Microsoft Office (Word, PowerPoint, Excel) and practice management software, strong knowledge of customer service principles, the ability to communicate clearly across all levels of staff, and the ability to calm and defuse frustrated callers while identifying their concerns and directing calls correctly.

What are the features and benefits of this contract position?

Frontline Source Group goes beyond the basic staffing agency offering. While on contract, you have the opportunity to participate in a comprehensive benefit plan, accrue Paid Time Off, and receive weekly direct deposit. The client also offers the opportunity to participate in an outstanding benefits package that includes Medical, Dental, Vision, and PTO.

Where is the Call Center Representative job located?

The position is onsite in Bellaire, Texas, an inner-loop community within the Houston metropolitan area. Bellaire sits minutes from the Texas Medical Center, the Galleria district, and West University Place, making it accessible to customer service and call center professionals across greater Houston. Frontline Source Group serves the Houston market from its Galleria-area office and places customer service talent throughout Harris County and the surrounding suburbs.

What customer service and call center roles does Frontline Source Group fill?

Frontline Source Group recruits across the full customer service and call center vertical, including Call Center Representatives, Customer Service Representatives, Inbound and Outbound Agents, Appointment Schedulers, Client Coordinators, Contact Center Team Leads, and Customer Success Specialists. You can review the firm's customer service staffing capabilities at frontlinesourcegroup.com/customer-service.html. Frontline offers these placements on a contract, contract-to-hire, and direct hire basis nationwide.

Why apply through Frontline Source Group?

Frontline Source Group pairs specialized recruiters with a proprietary AI matching platform to connect candidates with roles that fit their skills and goals. The firm has completed more than 5,619 placements since 2004, maintains a 98.94% executive placement retention rate, and holds a 5.0-star Trustpilot rating across 683 verified reviews. Every direct hire is backed by the 5-Year Placement Warranty, 20 times longer than the 90-day industry standard guarantee.

How do you apply for the Call Center Representative job in Bellaire, TX?

To apply, submit your resume through frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group recruiter reviews qualified applicants and coordinates next steps directly. Employers seeking to hire customer service or call center talent can submit a request at frontlinesourcegroup.com/employer-request-form.html.

Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of a Frontline Source Group job posting, contact a branch location to verify the status of any job.

Frequently Asked Questions: Call Center Representative Job in Bellaire, TX

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