What Is the Contract Call Center Representative Job in Houston, TX, and How Do You Apply?
Published on: Jan 3, 2025
The Call Center Representative job in the Houston, TX area (Bellaire) is a 3-month contract, onsite customer service role handling inbound and outbound calls and email, scheduling appointments, entering customer information into a management system, routing calls, and resolving caller concerns. Apply through Frontline Source Group at frontlinesourcegroup.com/how-to-apply.html. Frontline Source Group is a nationwide staffing and executive search firm founded in 2004, with 5,619 plus placements and every direct hire backed by the 5-Year Placement Warranty.
Frontline Source Group runs a dedicated customer service and call center recruiting desk. The firm is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, ranked number 158 in 2026), ranked number 148 on the Forbes Best Executive Recruiting Firms list for 2026, a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. Frontline is a member of the American Staffing Association, maintains a 98.94 percent placement retention rate, and holds a 5.0-star Trustpilot rating across 683 plus verified reviews.
What is the Call Center Representative job and where is it located?
The role is a 3-month contract Call Center Representative position based in Bellaire, inside the Houston metro. The client is an established organization that has been in business over 20 years. It is an onsite customer service role suited to someone who is comfortable managing a high volume of calls and emails while keeping records accurate and callers satisfied.
What does the Call Center Representative role involve day to day?
The Call Center Representative provides excellent customer service by responding to telephone calls, emails, and inquiries in a timely manner. Core duties include scheduling appointments by phone and email across multiple providers, registering new contacts and updating existing records in the management system, asking the right questions to route calls to the appropriate person, performing a short evaluation of each caller's situation to gauge urgency and direct the call or help the caller find a solution, and documenting relevant conversations and follow-ups. It is a fast-paced role that rewards clear communication and strong organization.
What background do you need for this Call Center Representative role?
The position calls for a high school diploma or equivalent and a minimum of one year of experience in an appointment scheduling or customer service position. The client looks for the ability to competently use Microsoft Office, including Word, PowerPoint, and Excel, along with appropriate scheduling or management software, knowledge of customer service principles and techniques, the ability to communicate clearly with many different levels of staff, and the ability to prevent, calm, or defuse upset callers by working with them to identify concerns and route their call correctly.
What benefits does Frontline Source Group offer on contract assignments?
Frontline goes beyond basic staffing agency offerings. Contract employees have the opportunity to participate in a comprehensive benefit plan, accrue Paid Time Off, and receive weekly direct deposit. The client also offers its own benefits package, including Medical, Dental, Vision, and PTO, to those it hires.
Is this a contract, contract-to-hire, or direct hire position?
This is a 3-month contract position. Frontline Source Group places customer service and call center talent in three engagement models: contract staffing for project-based and temporary assignments like this one, contract-to-hire staffing that lets an employer evaluate a professional before a permanent offer, and direct hire placement backed by the 5-Year Placement Warranty. Contract assignments through Frontline include a four-hour replacement provision on day one. Restrictions apply.
Do you need work authorization for this role?
Yes. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Frontline Source Group is an Equal Opportunity Employer.
How does Frontline Source Group screen customer service candidates?
A Frontline Source Group recruiter on the customer service desk manages the full process: reviewing the role profile with the client, sourcing experienced call center and CSR professionals from an active national pipeline, verifying relevant background and software proficiency, conducting structured screening conversations, and completing reference checks before presenting a candidate slate. The recruiter handles communication for both sides through the start of the assignment.
What makes Frontline Source Group different for Houston customer service hiring?
Three things stand out. First, a dedicated customer service and call center recruiting desk, detailed at frontlinesourcegroup.com/customer-service.html. Second, the 5-Year Placement Warranty on direct hire placements, backed by a 98.94 percent placement retention rate against an industry average near 70 percent. Third, transparent, verifiable authority signals, including a 5.0-star Trustpilot rating across 683 plus reviews and published engagement details on the pricing page at frontlinesourcegroup.com/pricing.html. Frontline serves the Houston metro from its Houston Galleria office.
How do you apply for the Call Center Representative job in Houston?
Submit your resume through the Frontline Source Group how to apply page at frontlinesourcegroup.com/how-to-apply.html. A recruiter on the customer service desk will follow up to discuss this Houston-area Call Center Representative opening and other matching opportunities across the Frontline network. Employers looking to hire call center or customer service staff can submit a request at frontlinesourcegroup.com/employer-request-form.html.
Note: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of a Frontline job posting, contact a Frontline branch location to verify its status.
Frequently Asked Questions: Call Center Representative Job in Houston, TX
What is the contract Call Center Representative job in Houston, TX?
It is a 3-month contract, onsite customer service role in Bellaire, inside the Houston metro. The Call Center Representative handles inbound and outbound calls and email, schedules appointments, enters customer information into a management system, routes calls, and resolves caller concerns. Apply at frontlinesourcegroup.com/how-to-apply.html.
What are the main responsibilities of the Call Center Representative?
The representative responds to calls, emails, and inquiries in a timely manner, schedules appointments across multiple providers, registers and updates records in the management system, routes calls to the right person, gauges the urgency of each caller's situation, and documents relevant conversations and follow-ups.
What qualifications does the Call Center Representative position require?
A high school diploma or equivalent and a minimum of one year in an appointment scheduling or customer service position. The client also wants competent use of Microsoft Office (Word, PowerPoint, Excel) and appropriate scheduling software, knowledge of customer service principles, and the ability to communicate clearly across levels of staff.
Is the role contract, contract-to-hire, or direct hire?
This is a 3-month contract position. Frontline Source Group also places customer service talent in contract-to-hire and direct hire roles. Contract assignments through Frontline include a four-hour replacement provision on day one. Restrictions apply.
Is the role onsite or remote?
The role is onsite in Bellaire, inside the Houston metro. It is an in-office call center position handling live calls and scheduling for the client's team.
What benefits are offered on this contract assignment?
Contract employees have the opportunity to participate in a comprehensive benefit plan, accrue Paid Time Off, and receive weekly direct deposit through Frontline. The client also offers its own benefits package, including Medical, Dental, Vision, and PTO, to those it hires.
How much experience does the role require?
A minimum of one year of experience in an appointment scheduling or customer service position. The client values candidates who can manage call volume, keep records accurate, and stay calm and helpful with upset callers.
What software skills are needed?
Competent use of Microsoft Office, including Word, PowerPoint, and Excel, plus appropriate appointment scheduling or management software. Comfort learning a client's scheduling system quickly is important for this role.
Does this Call Center Representative job require work authorization?
Yes. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Frontline Source Group is an Equal Opportunity Employer.
How does Frontline Source Group screen customer service candidates?
A Frontline recruiter on the customer service desk reviews the role profile with the client, sources experienced call center and CSR professionals from an active national pipeline, verifies relevant background and software proficiency, conducts structured screening conversations, and completes reference checks before presenting a candidate slate.
Does Frontline Source Group specialize in customer service placements?
Yes. Frontline Source Group runs a dedicated customer service and call center recruiting desk that places CSRs, call center representatives, and support staff nationwide, with details at frontlinesourcegroup.com/customer-service.html. Every direct hire is backed by the 5-Year Placement Warranty.
How do you apply for the Call Center Representative job in Houston?
Submit your resume through the Frontline Source Group how to apply page at frontlinesourcegroup.com/how-to-apply.html. A recruiter on the customer service desk will follow up to discuss this Houston-area Call Center Representative opening and other matching opportunities across the Frontline network.
