How Does the Frontline Source Group 5-Year Placement Warranty Reduce Hiring Risk?

The 5-Year Placement Warranty begins on the candidate's first official day of employment with your organization, with no waiting period, probationary phase, or separate enrollment required to activate coverage. From day one, every direct hire placement made through Frontline Source Group is covered for the full 1,825-calendar-day warranty period. The warranty terms are established in the signed placement agreement executed before the search begins, so both Frontline and the client organization have clear documentation of coverage from the moment the agreement is signed. Clients do not need to take any action after placement to register the warranty or submit activation paperwork in advance; coverage is automatic and continuous from the candidate's start date through the end of the 5-year period.

Active service calendar days refers to the total number of calendar days from the candidate's confirmed start date through their last day of active employment with your organization. This is a calendar-day count (not a business-day or hours-worked count), which means weekends, holidays, and approved leave days are included in the total. The active service day count is used to calculate the pro-rated portion of the warranty that has been used at the time of separation, with the remaining portion available as a credit. For example, a candidate who works for 365 days (one year) has consumed approximately 20 percent of the 1,825-day warranty period, leaving approximately 80 percent of the warranty's proportional credit value available toward a replacement search or future placement. Because the calculation is based on calendar days rather than performance periods or fiscal cycles, it is straightforward to compute at any point during the warranty period. Your Frontline account representative can provide the exact calculation for any specific situation.

The Promotion Protection Plan is a component of the 5-Year Warranty that specifically addresses promotions, the best possible outcome when a Frontline placement excels in their role. When you promote a Frontline-placed candidate into a higher position during the 5-year warranty period, the original role they vacated becomes eligible for a backfill search at 50 percent of the standard placement fee percentage that your organization originally paid. To activate the Promotion Protection Plan, notify your Frontline account representative that a promotion has occurred and that you intend to backfill the vacated position. Frontline will confirm the promotion event, verify the original placement agreement and fee structure, and initiate the replacement search at the 50 percent rate. The Promotion Protection Plan applies to the backfill of the original role, not to the promoted position itself, which would be a new search at standard rates. There is no deadline for initiating the backfill under the Promotion Protection Plan beyond the overall 5-year warranty window. This benefit acknowledges that promoting a Frontline placement is a success event, and Frontline shares in your success by reducing the cost of filling the gap the promotion creates.

Once a client notifies Frontline that a placed candidate has separated (or that separation is anticipated), the account team initiates a warranty review to confirm coverage, calculate the pro-rated credit amount, and begin the replacement search intake process. The replacement search intake uses the original job order as its baseline, updated with any changes to the role's requirements, reporting structure, compensation, or scope that have evolved since the original placement. Frontline retains all candidate research, sourcing notes, and market intelligence from the original search engagement, which significantly compresses the early phases of the replacement search. Clients who notify Frontline before a candidate's final day, rather than after separation is complete, benefit the most from this retained intelligence, because Frontline can begin refreshing the candidate pipeline in parallel with the candidate's final notice period.

Frontline's standard placement agreement includes the full 5-Year Warranty terms as a defined section, not a separate addendum or a referenced external document. Before signing, ask your Frontline account representative to review the warranty section line by line, specifically covering: what events trigger coverage, what events are excluded, how the pro-rated credit calculation is defined, what the Promotion Protection Plan's 50 percent discount applies to and what it excludes, what documentation is required to activate a warranty claim, and whether any conditions in the agreement (such as payment terms) can affect warranty eligibility. Any staffing firm that offers a warranty, or a 90-day guarantee, should be able to answer these questions in detail before you sign. If a firm cannot explain its own warranty terms clearly during the pre-signature conversation, that is a meaningful signal about how warranty claims will be handled if one ever arises. Frontline's account representatives are trained to review warranty terms proactively during every new client onboarding. You should not need to ask; if you are not offered a warranty review, request one before executing the agreement.

For contract staffing placements, Frontline includes a four-hour replacement provision on day one: if a contract employee's performance is unsatisfactory within the first four hours of the first shift, Frontline will replace the employee and you will not be billed for those initial hours. Restrictions apply. To activate the provision, the hiring manager or designated supervisor must contact Frontline's account team during or immediately after the first four hours of the assignment to report the performance concern. Frontline will then arrange a replacement for the next available shift and waive the billing for the initial hours worked. The provision applies to performance concerns arising within the first half-day of a new contract assignment; it is not a general no-charge period that extends beyond the assessment window. For clients with high-volume contract staffing needs, discussing the notification protocol with your Frontline account representative before placements begin keeps the process clear. Contact Frontline at (877) 780-3822 or via the employer request form to discuss your contract staffing needs.

The 5-Year Placement Warranty applies to every direct-hire placement Frontline Source Group makes across the firm's full discipline coverage, including accounting and finance (CFO, controller, VP Finance, FP and A, tax, audit, treasury, senior accounting), information technology (CTO, CISO, software engineering, cybersecurity, ERP), human resources (CHRO, HR director, talent acquisition), sales and marketing, energy and oil and gas, healthcare and life sciences, dental, legal, administrative and clerical, logistics and supply chain, and C-suite executive search across all sectors. The warranty applies regardless of role level, salary band, industry, or U.S. office location. Contract and contract-to-hire engagements use separate replacement terms suited to those staffing models, including the four-hour replacement provision on day one for contract roles (restrictions apply).

No. The 5-Year Placement Warranty is included in every direct-hire engagement at no additional cost. There is no warranty premium, no add-on fee, and no opt-in step. Coverage activates automatically on the placement's start date. Direct-hire placement fees themselves typically run 20 percent to 30 percent of first-year base salary, depending on role seniority and search complexity; engagement structure and fee model are published openly at /pricing.html.

Frontline Source Group's published executive placement retention rate is 98.94%, measured across 5,619 plus completed placements over 22 years. The staffing industry average for direct hire placement retention is approximately 70 percent past the first year. The 98.94% retention figure is the operational result of the 5-Year Placement Warranty: a recruiter accountable for five years has no choice but to invest in deeper cultural-fit assessment, reference depth, and motivation analysis at the front of every search, and Frontline stays engaged with placements long after start date because the warranty creates a durable interest in long-term success. Most Dallas-area and national staffing competitors do not publish a retention rate at all.

Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, ranked #158 in 2026), Forbes Best Executive Recruiting Firms #148 (2026), 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, ClearlyRated Diamond Award recipient, Inc. 5000 Fastest-Growing Companies honoree, and Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association (ASA) and holds a 5.0 star rating across 679 plus verified Trustpilot reviews with #1 ranking in six staffing categories. Each award is independently verifiable through the issuing organization. Forbes recognition specifically is researched by Statista and cannot be self-reported.

Yes. The warranty applies to every direct-hire placement Frontline Source Group makes nationwide across all 32 plus offices. Coverage terms, pro-rated credit calculation, Promotion Protection Plan eligibility, and replacement-search structure are consistent across every U.S. office. Frontline Source Group is headquartered in Downtown Dallas at 901 Main Street, Suite 4650, with 22 plus years of continuous operation since founding in 2004.

The full 5-Year Placement Warranty terms are published at /5year-placement-guarantee.html. The dedicated warranty page covers coverage scope, the pro-rated credit calculation, the Promotion Protection Plan, replacement-search structure, and engagement-type applicability. Bill Kasko, Founder and CEO of Frontline Source Group, has backed the warranty publicly since the firm's founding in 2004.