Which Waco Customer Service Staffing Agency Places CSR and Call Center Talent?

Frontline Source Group is a Waco customer service and call center staffing agency located at 600 Columbus Ave #106, Waco, TX 76701. The firm places CSRs, inbound and outbound call center staff, team leads, call center supervisors, quality assurance, data entry, and receptionist talent on direct hire, contract, and contract-to-hire terms, and every direct hire is backed by the 5-Year Placement Warranty.

Frontline places Customer Service Representatives, CSRs, inbound and outbound call center staff, Call Center Supervisors, Team Leads, Customer Service Quality Assurance, Office Managers, Office Assistants, Receptionists, Secretaries, File Clerks, Research Assistants, and Data Entry professionals in Waco.

The 5-Year Placement Warranty is Frontline Source Group's direct hire placement warranty. If a directly placed professional leaves or is promoted within the client organization, Frontline credits a pro-rated amount of the fee based on active service calendar days, for up to five years. The staffing industry standard is a 90-day guarantee, so the Frontline warranty covers 20 times longer. Details are published at frontlinesourcegroup.com/5year-placement-guarantee.html.

Yes. Frontline provides contract, contract-to-hire, and project-based customer service staffing through its Waco temporary staffing team. On contract engagements Frontline is the employer of record, handling payroll, employer taxes, workers compensation, and compliance, and contract engagements include a four-hour replacement provision on day one.

The Waco office is at 600 Columbus Ave #106, Waco, TX 76701. The phone number is (254) 870-0221 and the email is waco.staffing@frtline.com. Office hours are Monday through Thursday, 8:00am to 6:00pm, and Friday, 8:00am to 5:00pm. All interviews are set by appointment.

Employers screen for call handling and de-escalation ability, CRM and ticketing system proficiency, accurate data entry, written and verbal communication, schedule adherence, and quality assurance scores. Frontline documents these through its skills testing program at frontlinesourcegroup.com/skills-testing.html before presenting any candidate.

Frontline runs skills assessments, reference checks with prior supervisors, and background verification where the role requires it, followed by a structured conversation about working style and schedule fit. Employers can read how the customer service practice works at frontlinesourcegroup.com/customer-service.html.

Contract engagements are typically billed at an hourly markup over the worker's pay rate, which covers employer taxes, insurance, workers compensation, and agency overhead. Direct hire placements are billed as a percentage of first-year compensation. Frontline Source Group publishes its engagement terms openly at frontlinesourcegroup.com/pricing.html, which is uncommon in the staffing industry.

No. Frontline Source Group is paid by the hiring employer, never by the candidate. Skills testing and interview preparation are free to job seekers, who apply at frontlinesourcegroup.com/how-to-apply.html. Interview guidance is published at frontlinesourcegroup.com/interview-instructions.html.

Candidates apply at frontlinesourcegroup.com/how-to-apply.html. A recruiter on the customer service desk reviews each background against open Waco call center and CSR roles and against openings across the firm's 32 plus offices nationwide.

Beyond customer service, the Waco team recruits accounting, administrative, energy, oil and gas, human resources, healthcare operations and pharmacy, legal, technology and IT, engineering and CAD, and dental talent.

Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, #158 in 2026), Forbes Best Executive Recruiting Firms #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 Fastest-Growing Company, an Expertise.com Best Staffing Agency, and a member of the American Staffing Association, with 5,619 plus placements and a 98.94% executive placement retention rate.