Lewisville Customer Service & Call Center Staffing | Contract & Direct Hire Staff Recruiter Experts

Frontline Source Group's Lewisville team places customer service representatives, inbound and outbound call center agents, bilingual CSRs, technical support representatives, customer success specialists, order entry and account management staff, quality assurance analysts, team leads, call center supervisors, and call center managers on contract, contract-to-hire, and direct hire terms.

The Lewisville office is at 401 East Corporate Drive, Suite 100, Lewisville, Texas 75057, just off Interstate 35E in the Corporate Drive business corridor. The office phone is (469) 362-1045 and the office email is lewisville.staffing@frtline.com. All interviews and client meetings are scheduled in advance.

The Lewisville office is staffed Monday through Thursday from 8:00 AM to 6:00 PM and Friday from 8:00 AM to 5:00 PM Central. Hours are for staff and scheduled meetings. Candidates start at frontlinesourcegroup.com/how-to-apply.html and employers can submit a request at frontlinesourcegroup.com/employer-request-form.html at any hour.

The Lewisville team serves Castle Hills, Vista Ridge, Old Town Lewisville, and the Interstate 35E corridor, plus Flower Mound, Highland Village, The Colony, Carrollton, Coppell, Lake Dallas, Corinth, and Denton. Frontline Source Group also supports customer service hiring across the wider Dallas-Fort Worth metroplex from its Dallas and Fort Worth area offices.

Every direct hire customer service placement made by Frontline Source Group is backed by the 5-Year Placement Warranty, which is 20 times longer than the 90-day guarantee most staffing agencies offer. If a placed employee leaves within the warranty period, Frontline replaces the hire under the terms of the warranty. Details are at frontlinesourcegroup.com/5year-placement-guarantee.html.

A contract-to-hire placement starts the customer service employee on Frontline Source Group's payroll for an evaluation period. The employer observes call handling, attendance, tone, and metrics before extending a permanent offer. This reduces hiring risk on high-volume call center roles where turnover is costly.

Every candidate is interviewed by a recruiter, reference checked, and assessed for communication skills, typing speed, software fluency, and temperament for phone, chat, and email support. Frontline uses skills testing described at frontlinesourcegroup.com/skills-testing.html, and bilingual candidates are evaluated for Spanish or other language proficiency when the role requires it.

Contract customer service staffing is billed at an hourly rate that covers the employee's wages, payroll taxes, insurance, and Frontline's recruiting margin. Direct hire placements are a contingent fee based on the placed employee's first-year base salary. Full details are published at frontlinesourcegroup.com/pricing.html.

Jessica Payne, Executive Sales Manager and Executive Recruiter, leads customer service and call center recruiting for the Lewisville market. Her bio is at frontlinesourcegroup.com/jessica-payne-professional-staffing-agency.html. She works alongside the Lewisville office team and the firm's Dallas headquarters recruiters.

Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), Forbes Best Executive Recruiting Firms #148 (2026), a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. The firm holds a 5.0-star Trustpilot rating across 683 plus verified reviews.

Yes. Frontline Source Group builds full call center teams for new sites, seasonal peaks, product launches, and overflow projects, including agents, team leads, quality assurance analysts, and supervisors. Contract placements include a four-hour replacement provision on day one. Restrictions apply. Employers can start at frontlinesourcegroup.com/employer-request-form.html.

Candidates apply through frontlinesourcegroup.com/how-to-apply.html. A Frontline Source Group recruiter reviews each application, schedules an interview by appointment, and matches qualified customer service professionals with open contract, contract-to-hire, and direct hire roles in Lewisville and across Dallas-Fort Worth.