Which Staffing Agency Places Customer Service and Call Center Staff in Garland, Texas?

The Garland team places customer service representatives, inbound and outbound call center agents, customer support specialists, client services coordinators, help desk and technical support representatives, order and data entry clerks, dispatchers and schedulers, collections and billing representatives, bilingual representatives, team leads and shift supervisors, and call center and customer service managers for companies across Dallas County and nationwide.

The Garland office is located at 675 Town Square Boulevard, Suite 200, Garland, TX 75040. All meetings are by scheduled appointment. You can reach the team through frontlinesourcegroup.com/contact.html.

On contract placements, Frontline Source Group provides a four-hour replacement provision on day one, restrictions apply. If a placed contractor is not the right fit at the start of the assignment, the team works to provide a replacement so a Garland company can keep coverage in place.

The 5-Year Placement Warranty is Frontline Source Group's direct hire assurance on permanent placements. It runs 20 times longer than the 90-day industry standard guarantee and reflects the firm's 98.94 percent placement retention rate. Program details are available at frontlinesourcegroup.com/5year-placement-guarantee.html.

Contract customer service staffing covers seasonal volume, product launches, overflow support, and leave coverage with pre-screened representatives and call center agents. It includes a four-hour replacement provision on day one, restrictions apply, so a Garland company can scale support without a long-term commitment.

Contract-to-hire lets a Garland company evaluate a customer service representative or call center agent on the job before extending a permanent offer. This model reduces hiring risk by confirming communication skills, systems fit, and culture match before a long-term commitment.

Customer service professionals can begin the process at frontlinesourcegroup.com/how-to-apply.html. Frontline Source Group offers representation, access to roles that are not always publicly posted, and support through interviews and offer negotiation.

Founder, President, and CEO Bill Kasko leads the firm's staffing and executive search practice, supported by Senior Vice President of Operations Shelly Hubble, CSP. Bill's profile is available at frontlinesourcegroup.com/bill-kasko-staffing-services.html.

From the Garland office, the firm serves Richardson, Rowlett, Mesquite, Sachse, Wylie, Plano, and the greater Dallas County and North Dallas metro, plus nationwide customer service placement through 32 plus offices.

Frontline Source Group was founded in Dallas in 2004 by Bill Kasko, giving the firm 22 years of professional and executive staffing experience across customer service and 16 other disciplines.

The firm is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), a Forbes Best Executive Recruiting Firm number 148 in 2026, a 9-time ClearlyRated Best of Staffing winner for Client and Talent, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. See frontlinesourcegroup.com/staffing-awards.html.

Contract customer service staffing is billed at an hourly rate that covers wages, payroll taxes, insurance, and recruiting. Direct hire placement is a contingent fee based on the placed candidate's first-year base salary. Published pricing detail is available at frontlinesourcegroup.com/pricing.html.

Frontline Source Group provides a four-hour replacement provision on contract placements, backs direct hire placements with the 5-Year Placement Warranty, holds a 98.94 percent retention rate across 5,619 plus placements, carries a 5.0-star Trustpilot rating across 683 plus reviews, and publishes its pricing openly, which is rare in the staffing industry.