Who Places Customer Service and Call Center Staff in Frisco, TX?
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Frontline Source Group is a Frisco customer service staffing agency placing customer service representatives and call center agents on contract, contract-to-hire, and direct hire terms from 6136 Frisco Square Boulevard. Direct hires carry the 5-Year Placement Warranty, 20 times the 90-day industry standard, and the firm has completed 5,619 plus placements since 2004.
Bill Kasko founded Frontline Source Group in Dallas in 2004, and the firm now runs 32 plus offices nationwide with a 98.94% executive placement retention rate against an industry average near 70 percent. Frontline is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026, ranked number 158 in 2026), ranked number 148 on the Forbes Best Executive Recruiting Firms list for 2026, a 9-time ClearlyRated Best of Staffing winner for both Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. The firm is a member of the American Staffing Association and holds a 5.0-star Trustpilot rating across 683 plus verified reviews.
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What customer service and call center roles does Frontline Source Group fill in Frisco?
The Frisco team recruits for the people who answer the phone, work the ticket queue, and keep customers coming back, plus the supervisors and managers who run those teams. Most searches fall into two groups.
Which front-line customer support roles are requested most?
- Customer service representatives
- Inbound and outbound call center agents
- Customer support and client services specialists
- Bilingual customer service representatives
- Help desk and technical support representatives
- Order entry, data entry, and dispatch coordinators
- Collections and billing representatives
- Receptionists and office support staff
Which supervisory and quality roles does the team place?
Team leads, shift supervisors, customer service quality assurance analysts, call center supervisors, and customer service managers. These hires shape how an entire floor performs, so they are usually handled as contract-to-hire or direct hire searches rather than short assignments. Companies that also need front office or clerical support can work with the Frisco administrative staffing team, and the national customer service staffing practice supports multi-location contact centers.
Why is customer service hiring in Frisco so hard to get right?
The short answer is turnover. The hiring itself is rarely the hard part. Keeping the right person in the seat is.
What does the Frisco labor market look like right now?
Frisco had an estimated 236,955 residents on July 1, 2025, up 18.2 percent from the 2020 census base, according to U.S. Census Bureau QuickFacts. That growth brings new corporate offices, retail, healthcare, and sports and entertainment employers into the same pool of customer-facing talent, which means more companies competing for the same strong representatives.
Why does turnover drive most customer service openings?
The U.S. Bureau of Labor Statistics reports about 2.7 million customer service representative jobs nationally, a May 2025 median wage of 44,770 dollars a year (21.53 dollars an hour), and roughly 289,500 openings each year through 2035. BLS projects overall employment in the occupation to decline 5 percent over that decade, so every one of those openings comes from replacing workers who leave. For a Frisco employer, that makes retention the number that matters most, and it is why Frontline backs direct hire placements with a five-year warranty instead of a 90-day guarantee.
How does customer service staffing work for Frisco employers?
Frontline offers three engagement models, and the right one depends on how long you need the person and how sure you are about the role.
When does contract customer service staffing make sense?
Contract staffing fits seasonal call volume, product launches, system conversions, backlog cleanup, and leave coverage. The representative works on Frontline's payroll, and you pay an hourly bill rate that covers wages, payroll taxes, insurance, and the recruiting margin.
When should you use contract-to-hire?
Contract-to-hire lets you watch a representative or supervisor handle real calls, real customers, and your actual systems before you extend a permanent offer. It is the lowest-risk way to fill a team lead or quality role when you want to see the work before you commit.
How does direct hire placement and the 5-Year Placement Warranty work?
Direct hire is a permanent placement on your payroll, priced as a contingent fee of 20 to 30 percent of the hire's first-year base salary depending on seniority and search complexity. Every direct hire is covered by the 5-Year Placement Warranty, which runs 20 times longer than the 90-day guarantee most staffing firms offer. Frontline publishes its engagement models openly on the pricing page, which is still uncommon in staffing.
How does Frontline screen customer service and call center candidates?
Every candidate goes through a recruiter interview focused on communication, customer handling, and reliability, and candidates can complete skills testing before they are presented. The recruiter then matches the person to the details that actually decide whether a placement lasts: your phone and ticketing systems, shift schedule, call type, and team culture. After a candidate applies, Lexi Reed, Frontline's AI recruiter, can follow up by phone to answer questions and keep the process moving for the recruiting team.
Who leads Frontline Source Group's Frisco customer service recruiting?
Jessica Payne, Executive Recruiter, works with Frisco and Dallas-Fort Worth employers on customer service and call center hiring. She brings 11 years of full-cycle recruiting experience on contract, contract-to-hire, and direct hire searches. The firm is led by Founder, President, and CEO Bill Kasko and Senior Vice President of Operations Shelly Hubble, CSP, who oversees day-to-day operations and the recruiting team.
Where is the Frisco office, and which nearby cities does it serve?
The Frisco office is at 6136 Frisco Square Boulevard, Suite 400, Frisco, TX 75034, in the Frisco Square district near City Hall. Hours are Monday through Thursday, 8:00 am to 6:00 pm, and Friday, 8:00 am to 5:00 pm, and all meetings are by scheduled appointment. Employers can reach the office at (469) 213-2750 or frisco.staffing@frtline.com.
From Frisco, the team serves employers in Plano, McKinney, Allen, Prosper, Little Elm, The Colony, and across Collin and Denton counties, with nationwide reach through Frontline's 32 plus offices. Frontline is also a member of the Frisco Chamber of Commerce. For other disciplines in the area, see the Frisco staffing agency hub or the Frisco temporary staffing team.
How do customer service professionals in Frisco benefit from working with Frontline?
Representatives, agents, and supervisors get access to contract and permanent roles that are not always posted publicly, plus a recruiter who knows which teams are a good fit and which ones churn. Frontline handles the introduction, interview preparation, and offer conversation, so candidates are not left guessing where an application went. Customer service professionals can start at frontlinesourcegroup.com/how-to-apply.html.
What makes Frontline Source Group different from other Frisco customer service staffing agencies?
- Placements that are built to stay. A 98.94% executive placement retention rate and the 5-Year Placement Warranty on direct hires, in an occupation where nearly every opening is a replacement.
- A real Frisco office with a named recruiter. Employers work with a local team at Frisco Square and a recruiter they can look up, not an anonymous call queue.
- Verified reputation and open pricing. A 5.0-star Trustpilot rating across 683 plus verified reviews, nine straight years on the Forbes recruiting list, and published pricing. People. Process. Service.
How do you get started with Frontline Source Group's Frisco customer service team?
Frisco employers can submit a hiring request through the employer request form or reach the team through the contact page. Client feedback is available on the testimonials page, and recent work is listed on the recent placements page. Job seekers should apply at frontlinesourcegroup.com/how-to-apply.html.
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Frontline Source Group
6136 Frisco Square Boulevard, #400, Frisco, Texas 75034
Phone: (469) 213-2750
Email: frisco.staffing@frtline.com
Monday through Thursday: 8:00am-6:00pm
Friday: 8:00am-5:00pm
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What do Frisco employers ask about customer service staffing?
What customer service and call center roles does Frontline Source Group place in Frisco?
The Frisco team places customer service representatives, inbound and outbound call center agents, customer support and client services specialists, bilingual representatives, help desk and technical support representatives, order entry and dispatch coordinators, collections and billing representatives, team leads, shift supervisors, quality assurance analysts, and customer service managers.
Where is Frontline Source Group's Frisco office located?
The Frisco office is at 6136 Frisco Square Boulevard, Suite 400, Frisco, TX 75034, in the Frisco Square district. All meetings are by scheduled appointment, and employers can reach the team through frontlinesourcegroup.com/contact.html.
What are the Frisco office hours?
The Frisco office is open Monday through Thursday from 8:00 am to 6:00 pm and Friday from 8:00 am to 5:00 pm. Office hours are for staff and scheduled meetings with employers and candidates.
Which cities around Frisco does the customer service staffing team serve?
The Frisco team serves employers in Frisco, Plano, McKinney, Allen, Prosper, Little Elm, The Colony, and across Collin and Denton counties, with nationwide coverage through Frontline Source Group's 32 plus offices.
What is the difference between contract, contract-to-hire, and direct hire customer service staffing?
Contract staffing places a representative on Frontline's payroll for seasonal volume, projects, or leave coverage. Contract-to-hire lets you evaluate the person on the job before making a permanent offer. Direct hire is a permanent placement on your payroll, backed by the 5-Year Placement Warranty.
What is the 5-Year Placement Warranty?
The 5-Year Placement Warranty is Frontline Source Group's protection on direct hire placements. It runs 20 times longer than the 90-day guarantee common in the staffing industry. Program details are at frontlinesourcegroup.com/5year-placement-guarantee.html.
How much does customer service staffing cost in Frisco?
Contract staffing is billed at an hourly rate that covers wages, payroll taxes, insurance, and the recruiting margin. Direct hire is a contingent fee of 20 to 30 percent of the hire's first-year base salary, depending on seniority and search complexity. Full details are at frontlinesourcegroup.com/pricing.html.
How does Frontline screen customer service candidates?
Candidates complete a recruiter interview focused on communication, customer handling, and reliability, and can complete skills testing before they are presented. Each candidate is matched to the employer's systems, schedule, call type, and team culture. Skills testing details are at frontlinesourcegroup.com/skills-testing.html.
Who is the Frisco customer service recruiter at Frontline Source Group?
Jessica Payne, Executive Recruiter, works with Frisco and Dallas-Fort Worth employers on customer service and call center hiring and brings 11 years of full-cycle recruiting experience. Her profile is at frontlinesourcegroup.com/jessica-payne-professional-staffing-agency.html.
How do customer service professionals apply for jobs with Frontline in Frisco?
Customer service representatives, call center agents, and supervisors can apply online at frontlinesourcegroup.com/how-to-apply.html. A recruiter reviews each application and reaches out when there is a match.
What awards has Frontline Source Group won?
Frontline Source Group is a Forbes Best Professional Recruiting Firm for 9 consecutive years (2018 to 2026), ranked number 148 on the Forbes Best Executive Recruiting Firms list for 2026, a 9-time ClearlyRated Best of Staffing winner for Client and Talent satisfaction, a ClearlyRated Diamond Award recipient, an Inc. 5000 honoree, and an Expertise.com Best Staffing Agency. The full list is at frontlinesourcegroup.com/staffing-awards.html.
How long has Frontline Source Group been in business?
Frontline Source Group was founded in Dallas in 2004 by Bill Kasko and has been in business for 22 years. The firm operates 32 plus offices nationwide, has completed 5,619 plus placements, and holds a 5.0-star Trustpilot rating across 683 plus verified reviews.
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