People. Process. Service.
Bill Kasko, President and CEO, Frontline Source Group, Inc, joined host Tyler Kern for the premiere episode of People, Process, Service: A Frontline Source Group podcast. The focus of this episode was on the three pillars of success Kasko uses for both his professional and personal life: People, Process, and Service. This mantra came to Kasko 15 years ago when he worked with Fortune 500 staffing agencies and was searching for a different approach. The formula Kasko came up with is: The right people, with the right process, and the right service is a winning combination that leads to success in a business setting or one’s personal everyday life.
Kasko spoke about the first pillar: people. Kasko thought about the people we come in contact with both in business and personal lives, the connections we make, and the connections we lose along the way. People are everything to a company, and hiring the right people is paramount.
But how do you get the right people if you don’t have the right plan? Kasko recognized that the process is an important next step. Everyone has a process in their life, and the right process must be in place for businesses to acquire, onboard, and retain employees. Once the proper business process is in place, and the right people are on board, companies must have the right service model for success. Kasko believes the right service must take an additional step to look at how a business, or individual, gives back to the community or empathizes with another person’s struggles or changes in their lives.
As the conversation continued, Kasko offered examples of these three pillars in practice.
If you enjoyed the debut podcast episode of People, Process, Service, subscribe to more episodes focused on this topic coming soon.