{"id":905,"date":"2026-09-23T00:00:00","date_gmt":"2026-09-23T00:00:00","guid":{"rendered":"https:\/\/www.frontlinesourcegroup.com\/jobs\/job\/20019-director-of-operations-baltimore-maryland\/"},"modified":"2026-11-10T00:07:12","modified_gmt":"2026-11-10T00:07:12","slug":"20019-director-of-operations-baltimore-maryland","status":"publish","type":"job_listing","link":"https:\/\/www.frontlinesourcegroup.com\/jobs\/job\/20019-director-of-operations-baltimore-maryland\/","title":{"rendered":"Director of Operations"},"content":{"rendered":"<p><strong>Director of Operations<\/strong><br \/>\nOur client in Baltimore, MD, has an immediate opening for a Director of Operations on a direct-hire basis.<\/p>\n<p><strong>Company Profile:<\/strong><br \/>\nSpecialty Grocery Retailer<br \/>\nTeam Atmosphere and Environment<br \/>\nPassion for Food and People<\/p>\n<p><strong>Director of Operations:<\/strong><br \/>\nLead the future of a premier, high-volume gourmet grocery operation in Baltimore. This is an exciting opportunity for an accomplished multi-unit retail leader to drive sales, elevate customer experience, strengthen store operations, and develop high-performing teams across two upscale grocery locations.<br \/>\nIf you thrive in a fast-paced food retail environment, know how to turn operational excellence into profitable growth, and are passionate about delivering an exceptional customer experience, this leadership role offers the chance to make a meaningful impact.<br \/>\nThe Operations Director partners closely with ownership to set strategy and lead all aspects of operations for gourmet grocery retail stores. This hands-on, results-driven leader will oversee Store Managers and support the performance and development of department leadership teams.<br \/>\nThis role is ideal for a strategic retail operations professional with deep grocery experience, strong financial acumen, proven merchandising instincts, and a track record of improving sales, service, profitability, and team performance.<br \/>\nLead day-to-day operations for upscale gourmet grocery stores, ensuring exceptional execution across sales, service, quality, safety, merchandising, and profitability.<br \/>\nPartner with ownership to develop and implement strategic initiatives that improve store performance, customer satisfaction, and long-term business growth.<br \/>\nCoach, develop, and hold accountable Store Managers and their department leadership teams.<br \/>\nDrive revenue growth through innovative merchandising, local market awareness, business development, and outstanding in-store execution.<br \/>\nOwn operational standards related to labor, cost control, shrink, inventory, product quality, customer service, safety, and delivery operations.<br \/>\nLead budgeting, forecasting, financial analysis, and profit-and-loss performance management.<br \/>\nIdentify performance trends, uncover operational opportunities, and implement practical solutions that improve results.<br \/>\nCreate and maintain consistent processes, policies, and best practices across both store locations.<br \/>\nChampion a culture of continuous improvement, accountability, teamwork, inclusion, and service excellence.<br \/>\nPartner with business leaders on staffing, training, employee development, succession planning, employee relations, and legal compliance.<br \/>\nResolve complex operational, employee, and customer concerns with sound judgment, urgency, professionalism, and discretion.<br \/>\nBuild an environment of open communication, trust, and high expectations for all team members.<br \/>\nLead improvement initiatives that create consistently memorable, high-touch customer experience.<br \/>\nPerform additional leadership responsibilities as needed to support business goals.<\/p>\n<p><strong>Director of Operations Background Profile:<\/strong><br \/>\n5+ years of progressive leadership experience in multi-unit grocery, specialty retail, food retail, or a comparable high-service retail environment.<br \/>\nProven success managing store operations, sales performance, employee development, and profitability across multiple locations.<br \/>\nExperience in upscale grocery, gourmet food, specialty food, fresh food, premium retail, or high-end merchandising environments is strongly preferred.<br \/>\nStrong working knowledge of profit and loss statements, budgeting, forecasting, labor management, inventory, shrink, and financial reporting.<br \/>\nA demonstrated ability to develop and execute successful merchandising, sales growth, and business development strategies.<br \/>\nOutstanding leadership skills with the ability to inspire, coach, challenge, and develop managers and frontline teams.<br \/>\nStrong business judgment, critical thinking, problem-solving, conflict resolution, and decision-making abilities.<br \/>\nA customer-first mindset and a passion for delivering exceptional service at every touchpoint.<br \/>\nAbility to manage multiple priorities, work effectively under pressure, meet deadlines, and adapt quickly in a fast-paced environment.<br \/>\nExcellent written and verbal communication skills with the ability to build credibility at every level of the organization.<br \/>\nHigh level of professionalism, discretion, confidentiality, and accountability.<br \/>\nProficiency with Microsoft Office and standard business systems.<\/p>\n<p><strong>Features and Benefits:<\/strong><br \/>\nMedical, dental, and vision insurance<br \/>\nLife insurance<br \/>\nFlexible spending account<br \/>\nPaid time off<br \/>\nEmployee assistance program<br \/>\nEmployee discount<br \/>\nGrowth-focused leadership opportunity in a dynamic gourmet retail environment<br \/>\n\u00a0<\/p>\n","protected":false},"author":0,"featured_media":171,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Baltimore, Maryland","_application":"applications@staffingfuture.com","_company_name":"Frontline Source Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[7],"class_list":["post-905","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-direct-hire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - 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