Director of Operations
Published on: Nov 14, 2024
Director of Operations Role:
The Director of Operations will oversee the strategic and operational aspects of the business. This role is crucial in ensuring operational efficiency, quality, service, and cleanliness optimizing performance across all locations, and maintaining the highest standards of quality and service.
Strategic Leadership:
Develop and implement operational strategies to achieve business objectives.
Collaborate with executive leadership to align operations with overall company goals.
Analyze market trends and competitor performance to inform strategic decisions.
Operational Management:
Oversee day-to-day operations across multiple locations, ensuring compliance with company policies and procedures.
Monitor and optimize operational processes to improve efficiency and reduce costs.
Implement best practices for inventory management, food safety, and quality assurance.
Team Development:
Lead, mentor, and develop a high-performing operations team, including district managers and store managers.
Foster a positive workplace culture that emphasizes teamwork, accountability, and customer service excellence.
Establish training programs to ensure staff are knowledgeable about company standards and procedures.
Performance Monitoring:
Set and monitor key performance indicators (KPIs) for operational efficiency, customer satisfaction, and profitability.
Conduct regular audits and assessments of locations to identify areas for improvement.
Analyze financial reports and metrics to drive operational performance and budget management.
Customer Experience:
Ensure consistent delivery of high-quality food and exceptional customer service across all locations.
Address customer feedback and complaints effectively to enhance customer loyalty and brand reputation.
Collaboration and Communication:
Liaise with other departments, including marketing, finance, and human resources, to ensure seamless operations.
Communicate operational goals and updates to all stakeholders effectively.